After the redesign of the store layout this place is horrible
Adrian H
As someone who has worked in fast food and in coffee shops I understand mistakes can happen. However, for it to happen constantly such as at this location is unacceptable.
It’s at a point where I expect every mobile order to be wrong from this location.
Food: 4
Service: 2
Mohammed Nakhleh
The team are so slow and no one care about customers, some of the team are so nice and kind but some of them are so rude
Service: 1
SiViTa art By Iliana Deltcheva
Super slow stuff we are waiting for over 20 minutes to get the regular coffee disgusting place never ever again at this location
Daniel Rose
Absolutely great customer service by a girl named JAZZMINE AND SHE MAKES A GREAT VANILLA LATTE
Joyce Kalsch
Took too long to even take the orders of the customers inside. It took so long that customers started grumbling and complaining to one another about the poor service. One person said that that location is the worst in the area and that he usually tries to avoid it. He said the one at 157/ Lagrange is much better. One customer left to go there. Another customer told the manager the wait was too long and left. The manager did not try to make the situation better. Skip this location if possible.
Atmosphere: 2
Food: 4
Service: 1
Terry Littleton
Fast service mobile order.
Megan Abelmann
Only 5 cars in the drive thru and it took 20 minutes to get through. Extremely slow and long wait!
Service: 2
Gary Eisen
Always a great place to grab a latte!
Atmosphere: 5
Food: 5
Service: 5
Francesca S
Worst Starbucks in all three areas. Management has no idea what they are doing. Always out of product and the worst customer service with massive lines. Go to the one in Palos Heights, Oak Forest or Tinley instead.
Service is horrible. Waited 20 minutes for a grilled cheese.
Atmosphere: 3
Food: 1
Service: 1
Mandie
Went during the advertised period during Nurse's week to get a free coffee, they told me that this location did not honor that. Very dissatisfied.
rami b
They just have a really slow team. It takes for ever to get an order through and this isn’t the first time. I feel like I spend 30 minutes there at least just waiting in line making the order waiting for the order. Today I counted 7 people working but not a single one was working on the inside customers orders. And when I mentioned that it was taking a while that’s when the real problem started. They don’t apologize ans then they insult you for expecting the bare minimum service. Like I thought I was paying for my coffee they make it seem like they’re doing me a favor. Make it make sense. I think another coffee place would be happy to have earn my money there’s no reason to go to a coffee place and they have you standing around like the back room of a casting couch. Anyway this place is circling the drain
Atmosphere: 1
Food: 1
Service: 1
Jogert Biba
I used to come to this place for my coffee, the girls in this place are very nice and kind, the boys a little less so, I think they feel special... two of them this morning, a tall blond boy with long hair and a dark-haired boy with a beard... they had fun making fun of people's names, making jokes and laughing. And at this point I ask myself, does the customer come to this place to have a coffee or to be made fun of by those who serve us? Because I don't think that being laughed at and made fun of is included in the service... I think that these boys should be able to do their job and should do it to the best of their ability to serve the customer and not try to act like 5 year old children.
After the redesign of the store layout this place is horrible
As someone who has worked in fast food and in coffee shops I understand mistakes can happen. However, for it to happen constantly such as at this location is unacceptable.
It’s at a point where I expect every mobile order to be wrong from this location.
Food: 4
Service: 2
The team are so slow and no one care about customers, some of the team are so nice and kind but some of them are so rude
Service: 1
Super slow stuff we are waiting for over 20 minutes to get the regular coffee disgusting place never ever again at this location
Absolutely great customer service by a girl named JAZZMINE AND SHE MAKES A GREAT VANILLA LATTE
Took too long to even take the orders of the customers inside. It took so long that customers started grumbling and complaining to one another about the poor service. One person said that that location is the worst in the area and that he usually tries to avoid it. He said the one at 157/ Lagrange is much better. One customer left to go there. Another customer told the manager the wait was too long and left. The manager did not try to make the situation better. Skip this location if possible.
Atmosphere: 2
Food: 4
Service: 1
Fast service mobile order.
Only 5 cars in the drive thru and it took 20 minutes to get through. Extremely slow and long wait!
Service: 2
Always a great place to grab a latte!
Atmosphere: 5
Food: 5
Service: 5
Worst Starbucks in all three areas. Management has no idea what they are doing. Always out of product and the worst customer service with massive lines. Go to the one in Palos Heights, Oak Forest or Tinley instead.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Always good to visit them.
Atmosphere: 5
Food: 5
Service: 5
Service is horrible. Waited 20 minutes for a grilled cheese.
Atmosphere: 3
Food: 1
Service: 1
Went during the advertised period during Nurse's week to get a free coffee, they told me that this location did not honor that. Very dissatisfied.
They just have a really slow team. It takes for ever to get an order through and this isn’t the first time. I feel like I spend 30 minutes there at least just waiting in line making the order waiting for the order. Today I counted 7 people working but not a single one was working on the inside customers orders. And when I mentioned that it was taking a while that’s when the real problem started. They don’t apologize ans then they insult you for expecting the bare minimum service. Like I thought I was paying for my coffee they make it seem like they’re doing me a favor. Make it make sense. I think another coffee place would be happy to have earn my money there’s no reason to go to a coffee place and they have you standing around like the back room of a casting couch. Anyway this place is circling the drain
Atmosphere: 1
Food: 1
Service: 1
I used to come to this place for my coffee, the girls in this place are very nice and kind, the boys a little less so, I think they feel special... two of them this morning, a tall blond boy with long hair and a dark-haired boy with a beard... they had fun making fun of people's names, making jokes and laughing. And at this point I ask myself, does the customer come to this place to have a coffee or to be made fun of by those who serve us? Because I don't think that being laughed at and made fun of is included in the service... I think that these boys should be able to do their job and should do it to the best of their ability to serve the customer and not try to act like 5 year old children.
Atmosphere: 1
Food: 1
Service: 1
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