Culver’s
3001 Fairfield Ln, Ottawa
(815) 431-2283
Recent Reviews
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I stayed in the area two days and visited this Culver’s twice — once for lunch and once for dinner. I had a mixed experience. Ordered in person at lunch and dined in the restaurant. The young man who took my order was polite, personable, and efficient. The food came out hot and was good. There was a QR code at my table indicating orders could be placed online for delivery to the table, so I ordered a vanilla malt. After waiting 20 minutes with no malt delivery, I went to the counter. The young man I talked to was very apologetic and offered to upsize my malt, which I appreciated but did not accept. Note to self: avoid ordering at the table. The next day I went in at dinner (6 PM). There was only one person taking orders even though there were multiple employees chatting with each other. Rather than wait in line, I placed my order through the website for carry out. The site told me to proceed to the pick up area, but I didn’t see any signs indicating where that is. After several minutes and spotting a bag sitting on a shelf next to the counter, I asked if that was my order, and it was. The food was still warm, so I don’t think it was there long. Nevertheless, I had indicated that I had arrived on the order page, and if someone had said “order for (my name), I would have responded. Dinner service seemed lacking. Three stars.
Clean, quick service, good food
Tables were filthy, garbage cans overflowing. Not a good look.
I had a great experience at Culver’s! We stopped by and saw Santa clause and Bryar delivered the best customer service I’ve ever received. He has perfectly portrayed the Culver’s culture and made my day!
Atmosphere: 5
Food: 5
Service: 5
Don't go here if it's busy. They will get your order wrong most of the time. This location only offers a coupon for inconvenience. They do not actually fix your order.
Atmosphere: 3
Food: 3
Service: 2
Great hamburgers, fish & chips, concrete mixers....
Kid-friendliness: Kids meals
Recommended dishes: Butterburger Cheese with Cheese Curds
Food was fixed correctly and was fresh. The staff folks were friendly. Busy place. Tables needed some attention.
Atmosphere: 3
Food: 4
Service: 4
Love the burgers
Atmosphere: 5
Food: 5
Service: 5
Love coming to Culver's when I'm in town for their famous cheese curds. No one else compares when it comes to fast food!
Food: 5
Service: 5
Recommended dishes: Butterburger Cheese with Cheese Curds
Forgot half my order for drive thru. 33 bucks for some fries a drink and curds. Rip-off
Food: 1
Service: 1
Restaurantji Recommends
Very disappointed , ordereda Culver’s deluxe butter burger and it had no flavor and was very dry.
Atmosphere: 2
Food: 2
Service: 3
Recommended dishes: Butterburger Cheese with Cheese Curds, Hamburger
Culver’s is great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Strips, Onion Rings, Fish and Chips, Ice Cream Cone, Hamburger, Culver's Classic and a Spicy Chicken Sandwich, Ice Cream Sundaes, Double Cheddar Butterburger with Bacon Curds and a Root Beer, Wisconsin Cheese Curds
Excellent customer service, good was very good although my wife's grilled chicken sandwich was somewhat cool and we had to send it back to get it reheated.
Atmosphere: 4
Food: 5
Service: 5
As a business model Culver’s is certainly not to be considered fast food. You will park and wait but the cheese curds are great.
Atmosphere: 5
Food: 5
Service: 5
Very attentive to my needs , my food was delicious and the service was spot on , I'm so impressed, quality hasn't changed over the decades , keep up the great work Culvers
Parking: Lots of parking here and all around at the hotels near by
Kid-friendliness: Great place to take kids
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Ice Cream Cone
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