The drive thru is a wrap around which saves traffic on the street bit just don't hit the curb with your car..its tight.
Atmosphere: 5
Food: 5
Service: 5
anonymous
Long waits. Staff acts annoyed to wait on you when they finally acknowledge you. Prices keep rising. It's $10 for iced cofee and a bagel. They don't even fill your coffee all the way. When your drink and food are ready they just set it on the counter and walk away. You have to figure out if it's yours. They seem to fill drive thru orders before in store. The drive through is always wrapped around the building. The parking lot layout makes no sense. Today around 9AM the front doors were locked. 6 angry customers were all waiting and said no one would open the doors. What has happened to this company?? They seem to have plenty of staff but service keeps getting worse. They were better in the old days with a wall full of donuts and only 2 staff. It's too bad all the bakeries and coffee shops around here have closed.
Atmosphere: 2
Food: 3
Service: 2
Tom Murray
I only get drive through but I love this Dunkin. Everything always tastes great and everyone at the window is always so darn nice. Today they caught me off guard offering a pup cup for my doggo in the car.
Thanks!
Atmosphere: 5
Food: 5
Service: 5
Jessica Bryant
They often forget the sugar in my iced coffee, but they're very nice at this location.
Atmosphere: 4
Food: 3
Service: 4
Kat Unger
I love getting coffee quite often but the longer and longer i have to wait for them the less and less i have the patience for it all together shouldnt take 20 mins of sitting at the second window for 2 coffees and then 3 cars following us get there items
Darryl Houston
They served a good latte.
Atmosphere: 3
Food: 3
Service: 3
Jimmy Russo
The absolute longest wait of any fast food place I’ve ever had. Not even peak hours and I’ve been waiting in line and for my 1 sandwich. Not worth it.
Atmosphere: 3
Food: 3
Service: 1
Raquel Marsh
Slow service. Rude cashiers
Atmosphere: 1
Food: 2
Service: 1
Halia Lodewyck
Food is awful. Don’t waste your money. Wish I could give one star. Just moved to town this year, I’ve been to this Dunkin a few times and this will be the last. I saw other people post this location sucks but I guess I really found out for myself. I’ve only had one decent food order here. This last order, my bf’s bagel was so hard it was like a rock, we turned the bagel over and there was a questionable substance that looked like possible mold on his multigrain bagel. Needless to say we threw it out. My bagel was so over cooked, half of it was actually harder than a rock (not to mention all the topping on my everything bagel was burnt) but I literally couldn’t get through half of my bagel sandwich because my jaw legitimately HURT from trying to chew the damn bagel. They consistently serve bad food and hardly have good attitudes. Definitely lost a customer. Idk maybe their coffee is good but I won’t be back to find out.
Atmosphere: 1
Food: 1
Service: 2
Brisa Valdez
asked for an iced cappuccino with butter pecan and they gave me straight up milk with butter pecan. the drink looked white, no sign of coffee in it.
0 stars. Long wait. Cold food. Owner needs to take accountability. DO NOT pre-order. DO NOT even go here. You will regret it.
Atmosphere: 1
Food: 1
Service: 1
jeff joren
This is the most poorly run, disorganized trainwreck of a store I've ever seen in my life. And I mean a store of any kind. Been working in Ottawa all week, and it's been the same everyday. I know DD has pretty strict ownership requirements. and this one needs to be taken from whomever are the owner/operators. Completely disgaraceful.
Update: This place has incredibly gotten worse. The owners of this place need to be stripped of their franchises. It shouldn't take 20 minutes on any day of the week to get a cup of coffee. Get these poor girls some help....
Ace Ventura
Preordered and.. “We don’t have any large cups, or medium cups, or lids, or caramel. So we gave you 2 small vanillas..” that’s not how that works
Donovan Morrison
Sign says and website says it's open until 10p, it was closed up when we came there yesterday at 9p. No sign or explanation.
Trish Hill
Since they changed management, every coffee ive gotten has been immaculate. Perfect, right on the money. Fresh & always made right(my orders are usually modified). Whatever they are doing, they're doing good. Might even consider applying here
The drive thru is a wrap around which saves traffic on the street bit just don't hit the curb with your car..its tight.
Atmosphere: 5
Food: 5
Service: 5
Long waits. Staff acts annoyed to wait on you when they finally acknowledge you. Prices keep rising. It's $10 for iced cofee and a bagel. They don't even fill your coffee all the way. When your drink and food are ready they just set it on the counter and walk away. You have to figure out if it's yours. They seem to fill drive thru orders before in store. The drive through is always wrapped around the building. The parking lot layout makes no sense. Today around 9AM the front doors were locked. 6 angry customers were all waiting and said no one would open the doors. What has happened to this company?? They seem to have plenty of staff but service keeps getting worse. They were better in the old days with a wall full of donuts and only 2 staff. It's too bad all the bakeries and coffee shops around here have closed.
Atmosphere: 2
Food: 3
Service: 2
I only get drive through but I love this Dunkin. Everything always tastes great and everyone at the window is always so darn nice. Today they caught me off guard offering a pup cup for my doggo in the car.
Thanks!
Atmosphere: 5
Food: 5
Service: 5
They often forget the sugar in my iced coffee, but they're very nice at this location.
Atmosphere: 4
Food: 3
Service: 4
I love getting coffee quite often but the longer and longer i have to wait for them the less and less i have the patience for it all together shouldnt take 20 mins of sitting at the second window for 2 coffees and then 3 cars following us get there items
They served a good latte.
Atmosphere: 3
Food: 3
Service: 3
The absolute longest wait of any fast food place I’ve ever had. Not even peak hours and I’ve been waiting in line and for my 1 sandwich. Not worth it.
Atmosphere: 3
Food: 3
Service: 1
Slow service. Rude cashiers
Atmosphere: 1
Food: 2
Service: 1
Food is awful. Don’t waste your money. Wish I could give one star. Just moved to town this year, I’ve been to this Dunkin a few times and this will be the last. I saw other people post this location sucks but I guess I really found out for myself. I’ve only had one decent food order here. This last order, my bf’s bagel was so hard it was like a rock, we turned the bagel over and there was a questionable substance that looked like possible mold on his multigrain bagel. Needless to say we threw it out. My bagel was so over cooked, half of it was actually harder than a rock (not to mention all the topping on my everything bagel was burnt) but I literally couldn’t get through half of my bagel sandwich because my jaw legitimately HURT from trying to chew the damn bagel. They consistently serve bad food and hardly have good attitudes. Definitely lost a customer. Idk maybe their coffee is good but I won’t be back to find out.
Atmosphere: 1
Food: 1
Service: 2
asked for an iced cappuccino with butter pecan and they gave me straight up milk with butter pecan. the drink looked white, no sign of coffee in it.
Atmosphere: 4
Food: 1
Service: 3
Restaurantji Recommends
0 stars.
Long wait.
Cold food.
Owner needs to take accountability.
DO NOT pre-order.
DO NOT even go here.
You will regret it.
Atmosphere: 1
Food: 1
Service: 1
This is the most poorly run, disorganized trainwreck of a store I've ever seen in my life. And I mean a store of any kind. Been working in Ottawa all week, and it's been the same everyday. I know DD has pretty strict ownership requirements. and this one needs to be taken from whomever are the owner/operators. Completely disgaraceful.
Update: This place has incredibly gotten worse. The owners of this place need to be stripped of their franchises. It shouldn't take 20 minutes on any day of the week to get a cup of coffee. Get these poor girls some help....
Preordered and.. “We don’t have any large cups, or medium cups, or lids, or caramel. So we gave you 2 small vanillas..” that’s not how that works
Sign says and website says it's open until 10p, it was closed up when we came there yesterday at 9p. No sign or explanation.
Since they changed management, every coffee ive gotten has been immaculate. Perfect, right on the money. Fresh & always made right(my orders are usually modified). Whatever they are doing, they're doing good. Might even consider applying here
Atmosphere: 5
Food: 5
Service: 5
Loading...