I live out of town but work in Ottawa, I went there at 10:40 pm right after work and ordered a chicken pot pie. They lied to me and said that they don’t have any until they get their truck tomorrow, on a Sunday, because they were being lazy and didn’t want to make my food. I couldn’t get the desert I wanted either. So I had to settle for something else that I didn’t even want because nothing else was going to be open by the time I got there. KFC in Ottawa needs new employees, the ones you have don’t work. Thanks!
Atmosphere: 3
Food: 5
Service: 1
Tracy Butti
Went to KFC today and I have to say was offended at the behavior of the guy taking the order and at the window. I'm not a religious person, but I also believe you never know who is or isn't. The guy gave me my total and said "God bless" now that should've been enough but at the window took my money and said it again. I said it isn't necessary to say that, and he looked at me and said it again! Now I'm sorry but this is a fast food restaurant, not a church. You never know who you are dealing with and what their beliefs are, I personally found it rude and not appropriate. Can't imagine that corporate would think that is ok.
Anthony Zenari
I can’t believe this place is still open! Ordered 12 PC dark meat ORIGINAL for delivery. Door dash came and went and I saved the door interaction. KFC decided to give me 1/2 crispy, and the entire order was a bucket of grease! When I called the manager started yelling at me and telling me that it’s Door Dashs fault. She said they should have told me they substituted… huh??? How is it door dash’s fault? How is door dash responsible for their mess up? No call, no sorry, just a frazzled manager who decided to yell at me! Nearly $50.00 for something that wasn’t ordered and the entire greasy order was thrown away. Manager hung up on me. All I wanted was my money back. Never ever again! Pics of the nasty chicken below. That’s how it was delivered!!!!
Atmosphere: 1
Food: 1
Service: 1
Lois Heintz
Very good service.
James Richardson
Chicken is great but they only had 2 people working hard in the back it took a long time to get my chicken.
Atmosphere: 2
Food: 5
Service: 2
Kaitlynn James
Not sure what happened to this place but I’ve tried going there on 4 different occasions and every time they have said they are either out of chicken or it will be a 30-45 min wait.. it never used to be like that. How do you never have any chicken prepared that often? Anyway I give up not gonna attempt to spend my money there anymore.
jake elitzer
I am aggravated with the store and how things are handled. I ordered food at 6pm to be ready at 7pm. I get there at 7 pm and order was never made told me 40 minute wait. I said please cancel my order they said that they couldn’t. That I would have to go through the app. There was no customer service agents available to refund the order. I call the next day and spend 25 minutes on the phone to be in the same position. You all got $35 from me and are giving me a hard time on refunding an order that was never made nor picked up. I will absolutely never come here again very disappointing.
Terry Maison
At 3:30 I stopped for a take out. It took 35 min. to get the $28.00 8 piece meal. They were out of coleslaw and substituted mac and cheese without telling me.. The entrance was strewn with leaves and litter, the kitchen did not look much better. One staff member was helping another with a hair net problem? and preparing food without hand washing.
Jeff D
The last few times I have eaten here the food has been fresh and hot which is why I come back. The service is extremely slow and not very professional. The cleanliness of this location can be improved.
Recommended dishes: Famous Bowl, Spicy Chicken Sandwich, 8 PC Tenders Only, Chicken Little Combo, Classic Chicken Sandwich Nuggets Big Box Meal, 12 PC Tenders Meal, Classic Chicken Sandwich, 20 PC Hot \u0026 Spicy Wings, Mike's Hot Honey Fan Favorite's Box, 5 PC Nuggets
Scott Madsen
We ordered now twice from these people, and twice they have messed up our order. The first time my uncle had to wait an hour to get his food only for them to mess it up and not have any coleslaw. The second time was just as bad if not worse, They didn't give him the famous bowls he ordered instead just giving him 2 platters of corn and again there was no coleslaw
Atmosphere: 1
Food: 1
Service: 1
Polly Lupus Warrior
I went in there hoping to get a bucket of chicken and some sides and at 11:45am (on a Friday ) and I was told it would be a 45 minute wait. REALLY? At lunchtime? This is unacceptable for a KFC, they lost a large sale, and it's a shame for them. Thank God Kroger has yummy fried chicken!
Atmosphere: 1
Food: 1
Service: 1
J
I'm giving this location five stars because they are always short-staffed, yet nothing is ever missing from my order and they are always super nice to me. Never had any bad food despite the terrible job their district manager (most likely) does staffing the store. I've worked in food service and it isn't easy when you don't have enough employees.
Food: 5
Service: 5
Jerry York
whoever is working today. you suck!!!. like, a lot. 50 minutes n get the excuse oh we musta gave it to someone else. Stop smoking the devils lettuce. I could tell 😆 it makes you dumb.
Great service staff went above and beyond .
Atmosphere: 4
Food: 4
Service: 5
I live out of town but work in Ottawa, I went there at 10:40 pm right after work and ordered a chicken pot pie. They lied to me and said that they don’t have any until they get their truck tomorrow, on a Sunday, because they were being lazy and didn’t want to make my food. I couldn’t get the desert I wanted either. So I had to settle for something else that I didn’t even want because nothing else was going to be open by the time I got there. KFC in Ottawa needs new employees, the ones you have don’t work. Thanks!
Atmosphere: 3
Food: 5
Service: 1
Went to KFC today and I have to say was offended at the behavior of the guy taking the order and at the window. I'm not a religious person, but I also believe you never know who is or isn't. The guy gave me my total and said "God bless" now that should've been enough but at the window took my money and said it again. I said it isn't necessary to say that, and he looked at me and said it again! Now I'm sorry but this is a fast food restaurant, not a church. You never know who you are dealing with and what their beliefs are, I personally found it rude and not appropriate. Can't imagine that corporate would think that is ok.
I can’t believe this place is still open! Ordered 12
PC dark meat ORIGINAL for delivery. Door dash came and went and I saved the door interaction. KFC decided to give me 1/2 crispy, and the entire order was a bucket of grease! When I called the manager started yelling at me and telling me that it’s Door Dashs fault. She said they should have told me they substituted… huh??? How is it door dash’s fault? How is door dash responsible for their mess up? No call, no sorry, just a frazzled manager who decided to yell at me! Nearly $50.00 for something that wasn’t ordered and the entire greasy order was thrown away. Manager hung up on me. All I wanted was my money back. Never ever again! Pics of the nasty chicken below. That’s how it was delivered!!!!
Atmosphere: 1
Food: 1
Service: 1
Very good service.
Chicken is great but they only had 2 people working hard in the back it took a long time to get my chicken.
Atmosphere: 2
Food: 5
Service: 2
Not sure what happened to this place but I’ve tried going there on 4 different occasions and every time they have said they are either out of chicken or it will be a 30-45 min wait.. it never used to be like that. How do you never have any chicken prepared that often? Anyway I give up not gonna attempt to spend my money there anymore.
I am aggravated with the store and how things are handled. I ordered food at 6pm to be ready at 7pm. I get there at 7 pm and order was never made told me 40 minute wait. I said please cancel my order they said that they couldn’t. That I would have to go through the app. There was no customer service agents available to refund the order. I call the next day and spend 25 minutes on the phone to be in the same position. You all got $35 from me and are giving me a hard time on refunding an order that was never made nor picked up. I will absolutely never come here again very disappointing.
At 3:30 I stopped for a take out. It took 35 min. to get the $28.00 8 piece meal. They were out of coleslaw and substituted mac and cheese without telling me.. The entrance was strewn with leaves and litter, the kitchen did not look much better. One staff member was helping another with a hair net problem? and preparing food without hand washing.
The last few times I have eaten here the food has been fresh and hot which is why I come back. The service is extremely slow and not very professional. The cleanliness of this location can be improved.
Atmosphere: 2
Food: 4
Service: 2
Restaurantji Recommends
Fresh food fast service and polite staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Famous Bowl, Spicy Chicken Sandwich, 8 PC Tenders Only, Chicken Little Combo, Classic Chicken Sandwich Nuggets Big Box Meal, 12 PC Tenders Meal, Classic Chicken Sandwich, 20 PC Hot \u0026 Spicy Wings, Mike's Hot Honey Fan Favorite's Box, 5 PC Nuggets
We ordered now twice from these people, and twice they have messed up our order. The first time my uncle had to wait an hour to get his food only for them to mess it up and not have any coleslaw. The second time was just as bad if not worse, They didn't give him the famous bowls he ordered instead just giving him 2 platters of corn and again there was no coleslaw
Atmosphere: 1
Food: 1
Service: 1
I went in there hoping to get a bucket of chicken and some sides and at 11:45am (on a Friday ) and I was told it would be a 45 minute wait. REALLY? At lunchtime? This is unacceptable for a KFC, they lost a large sale, and it's a shame for them. Thank God Kroger has yummy fried chicken!
Atmosphere: 1
Food: 1
Service: 1
I'm giving this location five stars because they are always short-staffed, yet nothing is ever missing from my order and they are always super nice to me. Never had any bad food despite the terrible job their district manager (most likely) does staffing the store. I've worked in food service and it isn't easy when you don't have enough employees.
Food: 5
Service: 5
whoever is working today. you suck!!!. like, a lot. 50 minutes n get the excuse oh we musta gave it to someone else. Stop smoking the devils lettuce. I could tell 😆 it makes you dumb.
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