McDonald's

127 E Norris Dr, Ottawa
(815) 434-3141

Recent Reviews

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Anthony R.

The employee was weird and still wearing a mask and they charge double for 1/4lb burger patties then most McDonald's do. Other than that, the food was good and the mgr on duty was nice.

Atmosphere: 5

Food: 5

Service: 4

Jamiee Williams Carroll

Would be nice if they could give extra sauce packets without feeling like they would get in trouble.

Atmosphere: 4

Food: 4

Service: 4

Michelle Thouvenin

Nothing spectacular, it's a McDonalds. Only pain in the ass is trying to go left out of their drive thru. One way makes you go right and hope you can score a quick U turn somewhere.

Atmosphere: 5

Food: 5

Service: 5

Sky Ts

The place is nice, clean and the staff are very kind.

Atmosphere: 5

Food: 5

Service: 5

Daniel

Got McDonalds today on June 4th 2025 and had them delivered to our spot at pick up #8. We got fries, 2 double cheeseburgers, and 2 Coca colas with a Caramel Latte. The fries were old and sad by the time we got them but more noticeable than that was the distinct taste of dish soap; except instead of it being like you didn't wash your fork well enough it was as though someone poured chemicals in the fries.

Atmosphere: 1

Food: 1

Service: 1

Carlos Arevalo Garcia

I ordered my sandwich with extra ingredients, i was charged for it but they missed to place them. Messed up my coffee as well, I requested no cream, and it had cream. The person on the drive thru window didnt even bother to fix my order.

Atmosphere: 2

Food: 4

Service: 2

Dakota Smith

Sorry to the workers who i’m sure were doing their best, maybe management sucks ass. I waited over 30 minutes for a medium fry and then they gave us cold half assed fries.

Atmosphere: 1

Food: 1

Service: 1

Nicole Leonard

Awesome customer service

Atmosphere: 5

Food: 4

Service: 5

Adrienne Franklin

The food was good and piping hot. The cashier was friendly.

Atmosphere: 5

Food: 5

Service: 5

Top Reviews

Night shift can’t do anything right. Food tastes like they haven’t cleaned the grill in over a month. Worst place in town by far. Location always gets my 1 order wrong that’s just 1 plain sandwich. But this last time was the worst, everything was rotten. I won’t ever come back here. And then the employee acts like I’m the one with the issue. So messed up.

Atmosphere: 1

Food: 1

Service: 1

Dwindle Arcs

Treat their staff poorly. And will fire you for minor inconveniences, THAT ARE ON THEM.

Atmosphere: 1

Food: 2

Service: 2

Jake Frost

Lived in Ottawa for just over a year, come to this McDonald’s a few times a month and have never had a great experience, there’s always something missing, cold, or wrong. Prices at this specific McDonald’s are 15-25% higher than at others, and employees can’t even manage to put sauces in the bag (that I paid for). Burritos in the morning are never consistent (sometimes cold, sometimes hot, sometimes the shell is hard), coffee usually is full of coffee grounds, 50/50 shot on whether you’re gonna get hot or soggy fries. The higher prices wouldn’t bother me if things were consistent and fresh but they aren’t.

Atmosphere: 1

Food: 1

Service: 1

Brisa Valdez

The bun of my chicken sandwich was BURNED and only they put a small ass slice of tomato. I also ordered ahead on the app for breakfast and when i got there to pick it up they told me they didnt have it because breakfast ended 8min ago… i ordered ahead for a reason. Absolutely horrible service.

Food: 1

Service: 1

Angel Steder

This particular mcds is awesome. Always fast and fresh with friendly employees. My only complaint (which is out of their hands) is the PRICES!!! Good lord! Fast food should not cost this much

Atmosphere: 5

Food: 5

Service: 5

Hallie Becker

Forgot a whole meal of our order tonight 2/5 so we paid 30 bucks for some chicken nuggets and fries. Also did diet coke instead of regular and a small shake instead of medium.

Atmosphere: 2

Food: 2

Service: 2

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