McDonald's
127 E Norris Dr, Ottawa
(815) 434-3141
Recent Reviews
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Awesome customer service
Atmosphere: 5
Food: 4
Service: 5
The food was good and piping hot. The cashier was friendly.
Atmosphere: 5
Food: 5
Service: 5
Night shift can’t do anything right. Food tastes like they haven’t cleaned the grill in over a month. Worst place in town by far. Location always gets my 1 order wrong that’s just 1 plain sandwich. But this last time was the worst, everything was rotten. I won’t ever come back here. And then the employee acts like I’m the one with the issue. So messed up.
Atmosphere: 1
Food: 1
Service: 1
Treat their staff poorly. And will fire you for minor inconveniences, THAT ARE ON THEM.
Atmosphere: 1
Food: 2
Service: 2
Lived in Ottawa for just over a year, come to this McDonald’s a few times a month and have never had a great experience, there’s always something missing, cold, or wrong. Prices at this specific McDonald’s are 15-25% higher than at others, and employees can’t even manage to put sauces in the bag (that I paid for). Burritos in the morning are never consistent (sometimes cold, sometimes hot, sometimes the shell is hard), coffee usually is full of coffee grounds, 50/50 shot on whether you’re gonna get hot or soggy fries. The higher prices wouldn’t bother me if things were consistent and fresh but they aren’t.
Atmosphere: 1
Food: 1
Service: 1
The bun of my chicken sandwich was BURNED and only they put a small ass slice of tomato. I also ordered ahead on the app for breakfast and when i got there to pick it up they told me they didnt have it because breakfast ended 8min ago… i ordered ahead for a reason. Absolutely horrible service.
Food: 1
Service: 1
This particular mcds is awesome. Always fast and fresh with friendly employees. My only complaint (which is out of their hands) is the PRICES!!! Good lord! Fast food should not cost this much
Atmosphere: 5
Food: 5
Service: 5
Forgot a whole meal of our order tonight 2/5 so we paid 30 bucks for some chicken nuggets and fries. Also did diet coke instead of regular and a small shake instead of medium.
Atmosphere: 2
Food: 2
Service: 2
I did not have a pleasent experience with a worker at this location. Specifically wearing a lot of chains and working at the window on 2/28/25 at 10:20pm. Managers seriously should account everyone they hire
Pretty standard fast food experience
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Double Cheeseburger and Medium Fry
Restaurantji Recommends
Cold fries, wait in line to get ketchup, self order from kiosk- avoid if you can. Bathroom faucet didn’t function. Building appeared new and clean.
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Croissant
Not a place I recommend, I was missing items. I gave them the benefit of a doubt, maybe it was a one time thing but nope went a few days later. Missing items again and that time there wasn't many customers.
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chicken Mcnuggets
This is the most bangin McDonalds I've ever been to in my life food-wise.
Atmosphere: 5
Food: 5
Service: 5
Awesome food, service,& Atmosphere, Be back soon!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger and Small Fry, Mcchicken, Egg Mcmuffin, Filet-O-Fish, Croissant, French Fries, Big Mac, Double Cheeseburger and Medium Fry, Cheese Fries, Quarter Pounder Hamburger
I went to eat and the food is good. The cooks cook well, but the people in front of the cashier, if you ask them for a sauce or ranch/BBQ, they want to sell it to you or they put on an attitude face when it is already included in your package. The person who had the bad attitude was a young boy
Food: 5
Service: 1
Recommended dishes: French Fries, Big Mac, Happy Meal Hamburger
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