Starbucks

3005 Fairfield Ln, Ottawa
(815) 839-2350

Recent Reviews

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M G

I only get the caramel ribbon crunch frappe, and it's phenomenal everytime!šŸ˜

Melanie Wilson

I love Starbucks ā¤ļø

denice korcal

Good coffee, partner rated breakfast wrap as bland, and I always enjoy the egg bites.

Tommy Gunn

ā€œFuture referenceā€ lady at the window hit me with that trying to be ignorant!!! Future reference stop feeding corporations and support small businesses like Jeramias joes! I won’t return!

Kalla Mahar

It's a nice Starbucks.

Atmosphere: 5

Food: 4

Service: 5

Adam S

Horrible service, Sunday afternoon packed and 1 PERSON filling orders....SERIOUSLY. This Starbucks SUCKS!

Service: 1

Another Galaxy

I was blown away by the young man working 11/3/24 He handed me my coffee and told me it was on him for making me wait so long. I didn't feel I waited too terribly long and offered to pay but he refused. That's awesome customer service! Thank you!

Atmosphere: 5

Food: 5

Service: 5

Rachel Slivka

I hate to leave negative reviews but it’s beyond time I leave some feedback on this location. I have a routine of going to this Starbucks about 3 mornings per week. After I get done at my gym across the road I place my order before I leave the parking lot, then I go through the car wash next to Starbucks, then to Starbucks to pick up my order. It’s not a morning rush time as it’s around 9 am when I place my order. Usually it says 5-8 minutes but let me tell you, estimated wait times are basically meaningless at this location. Today for instance my drink was supposed to be ready around 9:07 but I had to sit there until 9:15 waiting, which I could understand if they were busy but they were completely dead! I can’t tell you how many times I have waited 10, 15, even 20 minutes past the estimated wait times for my drink (which by the way is usually a simple cafe latte, flat white or cappuccino nothing complicated). This is not an every so often thing, it’s probably one out of 3 times, cannot stress enough the fact that this type of thing is very consistent. The real kicker is that they almost never acknowledge it by saying something like ā€œI’m sorry for the wait.ā€ They give off the vibe that they really don’t care if you have a bad experience here. If you are driving down 80 do yourself a favor and keep going to the Peru location if you’re heading west or Morris if you’re heading east. If you are looking for a better cofffee experience in Ottawa I would try Jeremiah Joe’s which is where I would rather go, I just liked the convenience of this being right across the road from my gym. The only reason I gave two stars instead of 1 is that there are a couple of employees that seem like they care, I believe one of their names is Lucas. I do hope they can turn things around here as you can see from the reviews their mobile order wait times are definitely an issue so they should do something to address this problem. I will definitely come back and change my review if they do improve things.

Owen Mattioli

THEY UNDERSTOOD THE ASSIGNMENT 10/10

Atmosphere: 5

Food: 5

Service: 5

Chloe Kulton

Probably the worst service I have ever experienced. Waited over 30 minutes in the store and the coffee was made poorly. Was not even filled up all the way. The worker was rude and not considerate of people waiting.

Shirley Clark

Nasty table and chairs and floor food in the chairs food on the floor and tables and the restroom 🚻 Nasty I was there for my second interview and I have to do a drug test in there Nasty bathroom I was not very happy first visit and last visit

Atmosphere: 1

Food: 1

Service: 1

Arlo V

Realy expensive for ok coffee

Atmosphere: 5

Food: 4

Service: 4

Bonnie Butzen

Very slow service. Even when placing a mobile order still had to wait over 20 mins for a single coffee.

Allison Arends

Drive in line was 20 cars deep. Only 3 people working. And waited over 25 minutes for two drinks.

Service: 1

Reginald Williams

Fast service.

Atmosphere: 4

Food: 4

Service: 4

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