Wendy's

1440 Columbus St, Ottawa
(815) 433-0334

Recent Reviews

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Shannon Shipley

The manager, Jennifer, is the only reason I come here. This location used to be absolutely foul until she turned things around. Thank you so much for all your help Jennifer!

Jennifer Tomkins

Your staff is rude and unprofessional. Waited 15 minutes for the food I ordered. Not sure why I had to wait in the first place because I was the only customer and my order was wrong. I do not recommend going to this Wendy’s location. If I could give zero stars I would.

Atmosphere: 1

Food: 1

Service: 1

David Hertzner

Will never go back!!!!! The girls working there are rude and when corrected they gave attitude and then were being very disrespectful.

Atmosphere: 1

Food: 1

Service: 1

Joyce Thurston

This location they rarely make mistakes. When they do they make it right.

Atmosphere: 5

Food: 5

Service: 5

Landin

All the drinks taste watered down

Food: 1

Lisa Herrington

I order from this location through DOORDASH. Every time they screw up something in my order! I really only order because they're the only place open due to the limited options but cmon Wendys.....DO BETTER! The food never tastes fresh not frozen, fries are 99% old, 7 x in a row now no sour cream or butter for the sour cream and chive potato! The night managers are rude and just don't care!

Atmosphere: 1

Food: 1

Service: 1

thatbrown kid

Actual gross had 3 piece of hair in my food

Atmosphere: 1

Food: 1

Service: 1

Lisa Shaffer

THIS STORE NEEDS TO DO BETTER! EVERY TIME I ORDER ITS EITHER SCREWED UP OR HORRIBLE FOOD! I REALLY DON'T KNOW WHY I KEEP TRYING. 5X IN A ROW NOW NO BUTTER OR SOUR CREAM FOR THE POTATOES. THE COBB SALAD WAS MADE HALF ASSED WITH 2 HARD STRIPS OF BACON BURIED UNDERNEATH THE LETTUCE, CROUTONS WERE HARD AS A ROCK. WHEN I HAVE CALLED NO ONE REALLY CARES!

Lisa Shaffer-Herrington

THIS STORE NEEDS TO DO BETTER! EVERY TIME I ORDER ITS EITHER SCREWED UP OR HORRIBLE FOOD! I REALLY DON'T KNOW WHY I KEEP TRYING. 5X IN A ROW NOW NO BUTTER OR SOUR CREAM FOR THE POTATOES. THE COBB SALAD WAS MADE HALF ASSED WITH 2 HARD STRIPS OF BACON BURIED UNDERNEATH THE LETTUCE, CROUTONS WERE HARD AS A ROCK. WHEN I HAVE CALLED NO ONE REALLY CARES!

Alex Roach

I’ve given Wendy’s numerous chances to make things right by going back over and over again. Went there tonight to get some dinner, almost forgot our frosty we ordered. Then get home and somehow a plain burger means tomato mayo and the other stuff they put on it. I’m not one to do reviews but over the years giving numerous chances, don’t think I’ll be back at this location. I’ll make the 20min drive to the next town over.

Atmosphere: 2

Food: 2

Service: 2

ODD REACTIONS

This was by far the worse wendys I've ever been to. The condiment section was disgusting! The pump ketchup was thick and gross, I'm glad it wouldn't dispense, and the packets were covered in old ketchup. Little helpful tip for the future don't put bacon in the title of a sandwich, if your gonna put 2 quarter slices, the picture says it all. Won't be back, save ur money

Atmosphere: 1

Food: 1

Service: 4

Marc “zombiekiller7213”

Asked for no cheese
Got cheese on our burger and had to have them remake it...
She's lactose intolerant unfortunately.
Luckily it seemed to be a quick fix.

Atmosphere: 5

Food: 3

Service: 2

Debbie Chriest

The food was great and made to order exactly. But we went inside to order, but took it with us. And we had to wait like 7 minutes before anyone took our order. They were very busy with door dash orders snd the drive up window, so I understand. But yence need more associates. Thank you. But all associates were very nice and they did acknowledge us.

Atmosphere: 5

Food: 5

Service: 5

TC L

I like the new AI ordering through drive through. Probably best fast food nuggets.

Atmosphere: 3

Food: 3

Service: 3

Dick Vest

They always get my order correct

Food: 5

Service: 5

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