They close at 9, not 10 PM as advertised. Waste of my time
Ryan Flores
Change your store hours. Doors closed at 9pm. Google says 10pm
Flor de Lirio
Corn with barely any mayo, cheese or chile. The home made chips were stale and my ice cream was tasteless. Not what you expect from a Michoacana.
Bronwyn Roxas
Lazy bunch! Close at 9pm instead of 10pm like listed! Product quality has gone down hill sadly since the previous set of staff left! Horrendous customer service
Ohaiyo !!
Closes early fix sign!!!!!!
Max Montoya
I was disappointed with my recent experience. The posted closing time is 10pm, but when I arrived at 9pm, the doors were already locked and staff appeared to ignore customers outside. I completely understand locking the doors 10–15 minutes before closing to wrap things up for the night, but closing an entire hour early is frustrating especially when customers plan their visit based on the listed hours. If the business plans to close earlier, it would be helpful to update the posted hours so customers aren’t inconvenienced. I hope this can be improved moving forward. I will also be contacting corporate so this issue gets resolved.
Iesha Gonzalez
Buisness states on their door they close at 10pm. Upon arrival tonight at 9:15pm their doors were lock but they were in it . Going to make a complaint to the city
karina bautista
Hate leaving bad reviews but the experience was just not it for the 2nd time! We came in at 9pm they close at 10pm as google and the sign at the door say. one of the workers made a comment in Spanish like “hurry up so they can leave” to another worker in a rude manner. Either they thought we didn’t speak Spanish or they just didn’t care. As we waited for our order it was about 9:10 they turned away 2 customers saying they were closed! ONCE AGAIN there closing time says 10pm I experienced them turning me away around 9pm in the past but having this experience on top of them turning away other customers is just bad customer service overall. They should change there closing hours if they don’t want to work until there actual closing time.
Lisset perez
Horrible experience. The business states they close at 10 PM, but they shut down at 9:30 instead. I called to confirm the hours and they hung up on me, and after calling back I realized I’d been blocked. If they can’t follow their posted closing hours or communicate professionally with customers, that’s a serious problem. I do not recommend this place due to the poor customer service
Abril Salazar
I got here at 9:22pm on a Tuesday and the store was already closed. Don’t know why it says that they close at 10pm when they closed early.
Why does it say that its open until 10pm and i get there at 9:10 and its closed
Steven Stoitzov
The Best ice cream in Palatine IL
DaniElla “Ela173” B
Friendly and quick service! Everything is so yummy here.
Paola Michelle Tostado
love coming to this michoacana but customer service is terrible every time. i have never had one good experience with any of the ladies that work there. makes the company look so bad.
Shel Tay
Very nice young lady....the ice cream was really good she did an awesome job on our very large order... Thanks for the great experience!!!
They close at 9, not 10 PM as advertised. Waste of my time
Change your store hours. Doors closed at 9pm. Google says 10pm
Corn with barely any mayo, cheese or chile. The home made chips were stale and my ice cream was tasteless. Not what you expect from a Michoacana.
Lazy bunch! Close at 9pm instead of 10pm like listed! Product quality has gone down hill sadly since the previous set of staff left!
Horrendous customer service
Closes early fix sign!!!!!!
I was disappointed with my recent experience. The posted closing time is 10pm, but when I arrived at 9pm, the doors were already locked and staff appeared to ignore customers outside. I completely understand locking the doors 10–15 minutes before closing to wrap things up for the night, but closing an entire hour early is frustrating especially when customers plan their visit based on the listed hours. If the business plans to close earlier, it would be helpful to update the posted hours so customers aren’t inconvenienced. I hope this can be improved moving forward. I will also be contacting corporate so this issue gets resolved.
Buisness states on their door they close at 10pm. Upon arrival tonight at 9:15pm their doors were lock but they were in it . Going to make a complaint to the city
Hate leaving bad reviews but the experience was just not it for the 2nd time! We came in at 9pm they close at 10pm as google and the sign at the door say. one of the workers made a comment in Spanish like “hurry up so they can leave” to another worker in a rude manner. Either they thought we didn’t speak Spanish or they just didn’t care. As we waited for our order it was about 9:10 they turned away 2 customers saying they were closed! ONCE AGAIN there closing time says 10pm I experienced them turning me away around 9pm in the past but having this experience on top of them turning away other customers is just bad customer service overall. They should change there closing hours if they don’t want to work until there actual closing time.
Horrible experience. The business states they close at 10 PM, but they shut down at 9:30 instead. I called to confirm the hours and they hung up on me, and after calling back I realized I’d been blocked. If they can’t follow their posted closing hours or communicate professionally with customers, that’s a serious problem. I do not recommend this place due to the poor customer service
I got here at 9:22pm on a Tuesday and the store was already closed. Don’t know why it says that they close at 10pm when they closed early.
Restaurantji Recommends
Why does it say that its open until 10pm and i get there at 9:10 and its closed
The Best ice cream in Palatine IL
Friendly and quick service! Everything is so yummy here.
love coming to this michoacana but customer service is terrible every time. i have never had one good experience with any of the ladies that work there. makes the company look so bad.
Very nice young lady....the ice cream was really good she did an awesome job on our very large order... Thanks for the great experience!!!
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