The pizza is good but god is the staff so terribly rude, unhelpful, and generally all around awful. They’re constantly yelling at each other in the back and then take that anger out on the poor customers that are just waiting for their order. I’ve come in here multiple times on the weekend only to find the employees swearing at each other. If you have the chance to go to another location I’d recommend going there.
Atmosphere: 1
Food: 3
Service: 1
alejandra morales
This establishment has horrible service. They never get your orders right and there’s always a delay of hours not minutes!
Atmosphere: 1
Food: 1
Service: 1
Dulce Camacho
Terrible service the manager doesn’t know what he’s doing. Kept complaining about how he’s putting in more then 40 hrs a week instead of moving to get peoples orders. You ask a question after you preordered your food and they tell you half hr to come in and they haven’t even made the order or lost the order and still get mad at you or yell at you, the Lack of organization sucks. Waited aver an hour if they are short staffed they should let people know that they are busy and it’s gonna be a long wait but no they suck at their service. Wouldn’t even give a one star for this location..
Kurt Fenzel
Walked in to order waited for someone to help. An employee looked at me multiple times and chose to continue to make other’s orders.
Service: 1
Jon Chalos
Ordering ahead doesn't save any time. 15 minutes after it should have been done and they hadn't even started it yet. The guy at the counter started yelling at me for asking! Sorry I didn't get the pizza I ordered, my mistake. I deleted the app.
Atmosphere: 1
Food: 2
Service: 1
Chris Tibar
Multiple times have waited over an hour for the pizza to not even be in the oven. Please hire more workers
Atmosphere: 1
Food: 1
Service: 1
Matthew Z
The owner of this place is a joke. The store is criminally understaffed and wait times are insane. The employees just don't care. Who is running this place? Go to Dominos right down the road .
Atmosphere: 1
Food: 2
Service: 1
Nataliia Lesh
Very unpleasant experience! I found a long white hair in my pizza — absolutely disgusting. When I spoke to the woman working there, she was extremely rude and disrespectful. No hygiene, no respect for customers. I do not recommend this pizzeria to anyone!
Atmosphere: 1
Food: 1
Service: 1
Sasha Leonard
I came in today and was not super happy with my experience we were given a pizza of bad quality and I didn’t notice until we were home and didn’t have time to go back until later that day. When I did get the chance to go back I was greeted by Kevin which exceeded my expectation on fixing the issue! I felt herd understood and taken care of I really appreciate you Kevin and team job well done!
Atmosphere: 5
Food: 5
Service: 5
AP.PRODUCCIONES,CA -
I’ve had bad experiences at this pizza place in Palatine. They make customers wait a long time for their orders, and it seems like they have very few employees. However, lately I’ve had several unpleasant experiences with one Mexican employee who has a very poor attitude, acts unprofessionally, and treats customers with arrogance. He doesn’t seem to care about helping people who often wait more than 20 minutes. Today, around 8 p.m. on Wednesday, I decided to leave without my order because I was extremely disappointed by his rude service.
Just walked in to ask how long it would take for a pizza and was told I had to wait for the guy that makes the pizzas to finish washing the dishes. Such bullshit.
Atmosphere: 1
Food: 1
Service: 1
Balakay1221
Food is fine which is the easy part. Customer service is normally trash. Poor attitudes, not friendly whatsoever. I said hello to the cashier from 2 feet away, he looked at me and walked away.
Atmosphere: 1
Food: 4
Service: 1
Steve JK
Shocked you sent this out delivery. Awful
Do better
Food: 1
Оксана Прусак
I don't understand why I waited in the restaurant for more than 15 minutes, no one came to me, but when I called and said that I had been waiting for my order for more than 15 minutes, they told me that my order would be there in more than 10 minutes, which is too much. I think it's terrible.
Atmosphere: 1
Service: 5
Uncle Howdy
That young kid that works there looks like he doesn’t want to be there. No greeting nothing. Just silence. Maybe mental health issues?
The pizza is good but god is the staff so terribly rude, unhelpful, and generally all around awful. They’re constantly yelling at each other in the back and then take that anger out on the poor customers that are just waiting for their order. I’ve come in here multiple times on the weekend only to find the employees swearing at each other. If you have the chance to go to another location I’d recommend going there.
Atmosphere: 1
Food: 3
Service: 1
This establishment has horrible service. They never get your orders right and there’s always a delay of hours not minutes!
Atmosphere: 1
Food: 1
Service: 1
Terrible service the manager doesn’t know what he’s doing. Kept complaining about how he’s putting in more then 40 hrs a week instead of moving to get peoples orders. You ask a question after you preordered your food and they tell you half hr to come in and they haven’t even made the order or lost the order and still get mad at you or yell at you, the Lack of organization sucks. Waited aver an hour if they are short staffed they should let people know that they are busy and it’s gonna be a long wait but no they suck at their service. Wouldn’t even give a one star for this location..
Walked in to order waited for someone to help. An employee looked at me multiple times and chose to continue to make other’s orders.
Service: 1
Ordering ahead doesn't save any time. 15 minutes after it should have been done and they hadn't even started it yet. The guy at the counter started yelling at me for asking! Sorry I didn't get the pizza I ordered, my mistake. I deleted the app.
Atmosphere: 1
Food: 2
Service: 1
Multiple times have waited over an hour for the pizza to not even be in the oven. Please hire more workers
Atmosphere: 1
Food: 1
Service: 1
The owner of this place is a joke. The store is criminally understaffed and wait times are insane. The employees just don't care. Who is running this place? Go to Dominos right down the road .
Atmosphere: 1
Food: 2
Service: 1
Very unpleasant experience! I found a long white hair in my pizza — absolutely disgusting. When I spoke to the woman working there, she was extremely rude and disrespectful. No hygiene, no respect for customers. I do not recommend this pizzeria to anyone!
Atmosphere: 1
Food: 1
Service: 1
I came in today and was not super happy with my experience we were given a pizza of bad quality and I didn’t notice until we were home and didn’t have time to go back until later that day. When I did get the chance to go back I was greeted by Kevin which exceeded my expectation on fixing the issue! I felt herd understood and taken care of I really appreciate you Kevin and team job well done!
Atmosphere: 5
Food: 5
Service: 5
I’ve had bad experiences at this pizza place in Palatine. They make customers wait a long time for their orders, and it seems like they have very few employees. However, lately I’ve had several unpleasant experiences with one Mexican employee who has a very poor attitude, acts unprofessionally, and treats customers with arrogance. He doesn’t seem to care about helping people who often wait more than 20 minutes. Today, around 8 p.m. on Wednesday, I decided to leave without my order because I was extremely disappointed by his rude service.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Just walked in to ask how long it would take for a pizza and was told I had to wait for the guy that makes the pizzas to finish washing the dishes. Such bullshit.
Atmosphere: 1
Food: 1
Service: 1
Food is fine which is the easy part. Customer service is normally trash. Poor attitudes, not friendly whatsoever. I said hello to the cashier from 2 feet away, he looked at me and walked away.
Atmosphere: 1
Food: 4
Service: 1
Shocked you sent this out delivery. Awful
Do better
Food: 1
I don't understand why I waited in the restaurant for more than 15 minutes, no one came to me, but when I called and said that I had been waiting for my order for more than 15 minutes, they told me that my order would be there in more than 10 minutes, which is too much. I think it's terrible.
Atmosphere: 1
Service: 5
That young kid that works there looks like he doesn’t want to be there. No greeting nothing. Just silence. Maybe mental health issues?
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