Staff was obviously intoxicated and only one could understand SOME English. I haven’t been here in forever. Why a clown with RED shoes?
Ang
I’m not one to leave reviews ever but this is how EXCESSIVE this has gotten. This McDonalds is NOTORIOUS for parking people in drive thru. Every time I go here, they park me without fail. No matter my order size I’m being asked to park and wait an additional 10-15 minutes. I ordered ONE double cheeseburger only ketchup and they again wanted to park me. This time I refused and within seconds I had my burger. How is that even possible?? When the manager tried to ask me to park because I ordered it only ketchup, I was floored. That’s absolutely an excuse. I used to be manager at McDonalds for years. There’s absolutely NO reason to park a customer for ONE damn double cheeseburger only ketchup. That’s a management issue and a grill production issue. The management sucks at this store because they don’t stay on top of production. I absolutely will be calling corporate and filing a complaint. Pay attention folks, you will see cars parked all day long waiting for orders through the drive thru. That is no lie. And all the while I’m sure they’re manipulating their drive thru KPI numbers to make their drive thru numbers look good. I would bet in that. I’m sure that’s happening, otherwise how have they gotten away with doing this to customers this long? Save yourself the 15 min drive thru wait and go to the McDonalds on northwest highway or on Arlington heights. You will never wait for your food at either of those locations.
Went back to this location and was asked to park again for two double cheeseburgers only ketchup and I once again refused to park and this time the manager on duty started to violently knock on my car window to get me to move. After a minute my burgers came. Also I get home and my burgers didn’t have ketchup. It is only my assumption that they did that on purpose to get me out of the drive thru. Clearly the owners didn’t do didn’t anything to rectify this problem.
Service: 1
Emily
as i was receiving my twist come the worker asked me “how old are you?” i say “17” he goes “your voice is really high for a 17 year old.” like thanks?? what was i supposed to say to that. was that comment even necessary? no. i’m never coming back to mcdonald’s especially the paletine location.
Atmosphere: 1
Food: 5
Service: 1
Maria Salgado
Every time I dine in there’s an old lady named amada and she’s very rude and very unpleasant, unprofessional, and overall rude .. seems to me like she doesn’t like working there! I won’t come back and don’t recommend this location…
Atmosphere: 1
Food: 4
Service: 1
Валерія Лазюта
It's too hot in the playground area. Please turn down the temperature. The kids are running around and getting even hotter. And please provide hand sanitizer wipes. Thank you!
Atmosphere: 5
Food: 5
Service: 4
Jessica Abbott
Nice location. Nice employees.
Atmosphere: 5
Food: 5
Service: 5
Bobby
They charge extra for mayo, another reason to NOT go to a family owned McDonald’s 😭
Atmosphere: 1
Service: 1
Paul Graf
They ask you too move your car even tho the food is right there ready for you. Then it's cold
Atmosphere: 1
Food: 1
Service: 1
Josh
I don’t typically review fast food but this location has amazing customer service. They go above and beyond expectations. Strong team, best store in the area.
Atmosphere: 5
Food: 5
Service: 5
Trevor Lindsey
This place has the worst customer service and they don’t know how to fulfill orders correctly probably won’t be coming back
I just wanna congratulate you guys because I’ve been to many McDonald’s and this is by far the most consistent worst service I’ve ever gotten. Came here 2 times this week, each time I’ve been parked to wait for food and always missing item. I let them know what I miss and they still come back missing more items.
Atmosphere: 2
Food: 4
Service: 1
marga medyk
Not professional service .
Atmosphere: 1
Food: 2
Service: 1
Tom McNicholas
My cell phone and kiosk wouldn't let me place my order. Said that i had another order in process (Haven't placed an order in 2 weeks). Workers even refused to help me place an order. I left hungry and aggravated.
Atmosphere: 1
Food: 1
Service: 1
Jd Phantom
Horrible customer service
Service: 1
Jacob Stange
I ordered a double cheeseburger in the drive through and had to wait a half-hour to get it... and still counting
Staff was obviously intoxicated and only one could understand SOME English. I haven’t been here in forever. Why a clown with RED shoes?
I’m not one to leave reviews ever but this is how EXCESSIVE this has gotten. This McDonalds is NOTORIOUS for parking people in drive thru. Every time I go here, they park me without fail. No matter my order size I’m being asked to park and wait an additional 10-15 minutes. I ordered ONE double cheeseburger only ketchup and they again wanted to park me. This time I refused and within seconds I had my burger. How is that even possible?? When the manager tried to ask me to park because I ordered it only ketchup, I was floored. That’s absolutely an excuse. I used to be manager at McDonalds for years. There’s absolutely NO reason to park a customer for ONE damn double cheeseburger only ketchup. That’s a management issue and a grill production issue. The management sucks at this store because they don’t stay on top of production. I absolutely will be calling corporate and filing a complaint. Pay attention folks, you will see cars parked all day long waiting for orders through the drive thru. That is no lie. And all the while I’m sure they’re manipulating their drive thru KPI numbers to make their drive thru numbers look good. I would bet in that. I’m sure that’s happening, otherwise how have they gotten away with doing this to customers this long? Save yourself the 15 min drive thru wait and go to the McDonalds on northwest highway or on Arlington heights. You will never wait for your food at either of those locations.
Went back to this location and was asked to park again for two double cheeseburgers only ketchup and I once again refused to park and this time the manager on duty started to violently knock on my car window to get me to move. After a minute my burgers came. Also I get home and my burgers didn’t have ketchup. It is only my assumption that they did that on purpose to get me out of the drive thru. Clearly the owners didn’t do didn’t anything to rectify this problem.
Service: 1
as i was receiving my twist come the worker asked me “how old are you?” i say “17” he goes “your voice is really high for a 17 year old.” like thanks?? what was i supposed to say to that. was that comment even necessary? no. i’m never coming back to mcdonald’s especially the paletine location.
Atmosphere: 1
Food: 5
Service: 1
Every time I dine in there’s an old lady named amada and she’s very rude and very unpleasant, unprofessional, and overall rude .. seems to me like she doesn’t like working there! I won’t come back and don’t recommend this location…
Atmosphere: 1
Food: 4
Service: 1
It's too hot in the playground area. Please turn down the temperature. The kids are running around and getting even hotter. And please provide hand sanitizer wipes. Thank you!
Atmosphere: 5
Food: 5
Service: 4
Nice location. Nice employees.
Atmosphere: 5
Food: 5
Service: 5
They charge extra for mayo, another reason to NOT go to a family owned McDonald’s 😭
Atmosphere: 1
Service: 1
They ask you too move your car even tho the food is right there ready for you. Then it's cold
Atmosphere: 1
Food: 1
Service: 1
I don’t typically review fast food but this location has amazing customer service. They go above and beyond expectations. Strong team, best store in the area.
Atmosphere: 5
Food: 5
Service: 5
This place has the worst customer service and they don’t know how to fulfill orders correctly probably won’t be coming back
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
I just wanna congratulate you guys because I’ve been to many McDonald’s and this is by far the most consistent worst service I’ve ever gotten. Came here 2 times this week, each time I’ve been parked to wait for food and always missing item. I let them know what I miss and they still come back missing more items.
Atmosphere: 2
Food: 4
Service: 1
Not professional service .
Atmosphere: 1
Food: 2
Service: 1
My cell phone and kiosk wouldn't let me place my order. Said that i had another order in process (Haven't placed an order in 2 weeks). Workers even refused to help me place an order. I left hungry and aggravated.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service
Service: 1
I ordered a double cheeseburger in the drive through and had to wait a half-hour to get it... and still counting
Atmosphere: 1
Food: 1
Service: 1
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