Papa Johns Pizza

859 N Quentin Rd, Palatine
(847) 991-7272

Recent Reviews

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Todd Caponi

Ordered takeout last night for the kids. Walked in. The staff had music playing as they were making the pizzas - one guy was dancing. He turned and looked at me with the most genuine smile and asked if I was having a good day - and on my way out shouted "Have a great night, boss!" The guy at the checkout was having fun. Seriously, you couldn't have left the place without being in a better mood. It's not often you see a people really enjoying what they do, and feeding that energy to their customers. Just wanted to call it out.

Atmosphere: 5

Food: 3

Service: 5

Jerry Dillon

Great service. Food was delivered hot. Easy to use app

Kid-friendliness: It's pizza. Kids love pizza

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chocolate Brownie, Pizzas Wings, Extra Large New York Style Pizza

Shengying Xu

Love my local Papa Johns. Freaky fast, and always a wonderful encounter here.

Atmosphere: 5

Food: 5

Service: 5

Brittney

They get our orders correct and deliver it in a timely manner. We order on their website, so we don't deal with any employees except for the delivery driver. You get rewards if you make an account! The only reason I left out a star is because sometimes our garlic breadsticks are a messy disaster, and putting our extra sauce cups into that specific box isn't the smartest move. Tonight, our garlic breadsticks were absolutely perfect! Whoever made them tonight.... good job!

Atmosphere: 4

Food: 4

Service: 4

Charlie Walters

Very friendly

Atmosphere: 5

Food: 3

Service: 5

Double B

11/2024 5* Did a large pickup order. Good deal on items and the service was helpful. All great this time!

5/2021 Have gotten from here before and it was good. Today it was not though. Ordered a pizza and said it would be here in 32-42 minutes. Exactly 60 minutes. That would have been ok except that it says out for delivery. Ok. Then 15 minutes later it says, Delivered. Huh? I am here and no hot pizza in my hands. Gave it 5 minutes and called them. Was fed some lies about having 10 orders at once, guy can only take 2 at a time. So there were 4 in my area so he marked them and sent them out. Questioned it and said that makes no sense. It only gets "Delivered" after it is "Delivered". Not when it is on its way. 24 minutes later it made it to my house. Exactly 1 hour. I am fine with the hour. But don't make your numbers look good to Corporate at my expense. Should never have said it was delivered until it actually was. Poor customer service. Apologies for getting it marked incorrectly would have been fine. But a lie..... I don't approve of that.

As for the pizza. It was ok. Hit the spot and all. Made correctly, still hot, etc. Only issue I had was the stuffed crust that I ordered. Cheese was lame and limp. Not much good flavor to it. Maybe my expectations were to high. Either way. I would never order it again. Pizza yes. Stuffed crust... No way.

Parking: Parking is great. Close by for picking up your pizzas!

Food: 5

Service: 5

p

I’ve never had a bad pizza in my life until I came to this place.

Mike P

Used their app to order went inside to pickup and they couldn't findy order. They told me I must have ordered at the wrong location. I showed him the confirmation he still couldn't find it. They never made it! No apologies he just said we got slammed. Then while waiting I found out they gave mine to a door dash driver by accident. Never coming back.

Atmosphere: 1

Food: 3

Service: 1

Wooomy !

Nice employees food was ready fast!

Atmosphere: 5

Food: 5

Service: 5

Tiffany

Papa bowl was nasty, missing vegetables ?
Looks like slop..

Food: 1

diana budz

I had an amazing experience with Papa John's! Their chicken wings were absolutely delicious—cooked to perfection with just the right amount of flavor. Not only was the food fantastic, but they also prepared it incredibly fast. The customer service was outstanding, with staff who were extremely friendly and attentive.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Boneless Wings, Traditional Wings

Hannah Grace Peterson

I ordered and XL New York Style, SQUARE CUT. Being someone whos worked in pizza restaurants, and been a manager in one as well, this was the laziest square cut I have ever seen. There are supposed to be enough slices so it can be evenly split amongst a family of 5. And it looks too small to even be an XL. I asked my husband to go in and have them redo it but we didn't feel like arguing with workers. As well as it looks like the cheese is SMEARED. Like come on, I get you guys don't like your jobs and people order late but don't take your frustrations out on customers orders. Never ordering from here again because from a manager perspective the employee that made the pizza needs to be retrained or let go. Side note, yes we still ate it because its late at night and we didn't feel like arguing.

Atmosphere: 1

Food: 2

Service: 1

Sherry Rausch

Pizza is always fresh and delicious! Ready fast and the employees are friendly!

Atmosphere: 5

Food: 5

Service: 5

Eric Syrba

Tried a few places around the area. The pizza was barely warm and had very little cheese. Napoli’s and Wayne’s nearby were both way better tasting pizzas.

Food: 1

Victoria Wolff

This PapaJohns is what you want from a pizza place. Yummy and on time.

Parking: Right outside the door.

Atmosphere: 5

Food: 5

Service: 5

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