Make sure to bring cash if you're going to the sonic I use my debit card here and it wound up making multiple purchases at other sonic locations. Disgruntled employees must not be paid very well. File the complaint with corporate and they didn't even bother to follow up with it.
Atmosphere: 3
Food: 4
Service: 1
Michele Sultan
I really like the chicken sandwich
Eric S
Quick and delicious, no problems and everything was as expected. The smash burger was really good!
Atmosphere: 5
Food: 5
Service: 5
Emily Jurak
Whoever slapped together my order tonight was obviously having a bad day.... 1/10 for the food...
Atmosphere: 3
Food: 1
Service: 3
Dan Prinn
Gave 1 star because I didn't have the option of zero stars. Waited at the drive up kiosk for 10 minutes after pressing button. Went to drive thru only 1 car there as we approached, 10 minutes still no contact. Just left without ordering.
Atmosphere: 1
Food: 1
Service: 1
Tim Potion
I love the food here, it’s super tasty! But the staff can be kinda rude and cold. Every time I think about coming back to eat, I remember how they’ve treated me several times and just don’t feel like dealing with their bad vibes. I get their job’s stressful, and I’m not asking for VIP treatment or anything, just a friendlier tone would go a long way
Food: 5
Service: 1
craig stinson
Always great service and food
Atmosphere: 5
Food: 5
Service: 5
Tonya C
We ordered several shakes handed to us like we're supposed to tell the flavor of each shake that looked identical. Took like 15 minutes to get them to take order. Hot dogs way way over cooked.
Rozi Redz
Adrián is truly a legend. I am so happy my boys are happy. His parents raised a beautiful young man. Franklin Park and Villa park need to learn from him. Food was delicious.
Chris Henning
Class for a chicken sandwich and ketchup tomato only, somehow I got cheese on it too. Also got some onion rings that looked a little overcooked.
Been here 3 times in the last month and out of those 3 times I've pressed the button and was not attended and I waited for over 30 each time and nothing. Whoever runs this restaurant needs to train employees to double check all orders have been taken.
Atmosphere: 1
Food: 1
Service: 1
Yash Patel
There is no customer service here. Waited 30mins to get service and still no service provided. I was trilled to go to Sonic for the first time. I guess i will never go. I am being generous for giving one star, if there was an option i would give zero star. Good luck Sonic, hope you improve!!
Atmosphere: 1
Food: 1
Service: 1
Sophia Nelson
This Sonic is chronically understaffed. Wait times just to get an answer at the drive through are astronomical and everyone in the parking lot is clearly trying whatever they can to just talk to a human. Please pay your workers more and staff way more people!!!
Atmosphere: 5
Food: 4
Service: 1
Wen Li Chen
The taste of the food was okay, not a great value though. No drink refill. The thing that annoyed me was the service. We had to wait for someone to take our order despite an empty drive thru and nobody else inside. The workers were watching stuff on their phone or hated their job. It's also bizarre that you need a token to unlock the door to use the bathroom and that I got one to share with my husband...why not give us two tokens???
Won't ever be back again. Taking my business to Culver's.
Atmosphere: 1
Food: 3
Service: 2
Sunil V
I visited this location recently and had a very frustrating experience. The drive-thru ordering system wasn’t working for more than 30 minutes, and no one bothered to check or communicate the issue. There was no sign or notice posted, and customers were left waiting with no explanation. When someone finally responded, they were rude and simply said to “just place the order or leave.” While they gave a quick apology, it felt forced and dismissive. The staff didn’t even seem interested in checking whether the drive-thru system had a problem. I understand that technical issues can happen, but the lack of basic communication and poor attitude made it one of the worst customer service experiences I’ve had.
Make sure to bring cash if you're going to the sonic I use my debit card here and it wound up making multiple purchases at other sonic locations. Disgruntled employees must not be paid very well. File the complaint with corporate and they didn't even bother to follow up with it.
Atmosphere: 3
Food: 4
Service: 1
I really like the chicken sandwich
Quick and delicious, no problems and everything was as expected. The smash burger was really good!
Atmosphere: 5
Food: 5
Service: 5
Whoever slapped together my order tonight was obviously having a bad day.... 1/10 for the food...
Atmosphere: 3
Food: 1
Service: 3
Gave 1 star because I didn't have the option of zero stars. Waited at the drive up kiosk for 10 minutes after pressing button. Went to drive thru only 1 car there as we approached, 10 minutes still no contact. Just left without ordering.
Atmosphere: 1
Food: 1
Service: 1
I love the food here, it’s super tasty! But the staff can be kinda rude and cold. Every time I think about coming back to eat, I remember how they’ve treated me several times and just don’t feel like dealing with their bad vibes. I get their job’s stressful, and I’m not asking for VIP treatment or anything, just a friendlier tone would go a long way
Food: 5
Service: 1
Always great service and food
Atmosphere: 5
Food: 5
Service: 5
We ordered several shakes handed to us like we're supposed to tell the flavor of each shake that looked identical. Took like 15 minutes to get them to take order. Hot dogs way way over cooked.
Adrián is truly a legend. I am so happy my boys are happy. His parents raised a beautiful young man. Franklin Park and Villa park need to learn from him. Food was delicious.
Class for a chicken sandwich and ketchup tomato only, somehow I got cheese on it too. Also got some onion rings that looked a little overcooked.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Been here 3 times in the last month and out of those 3 times I've pressed the button and was not attended and I waited for over 30 each time and nothing. Whoever runs this restaurant needs to train employees to double check all orders have been taken.
Atmosphere: 1
Food: 1
Service: 1
There is no customer service here. Waited 30mins to get service and still no service provided. I was trilled to go to Sonic for the first time. I guess i will never go. I am being generous for giving one star, if there was an option i would give zero star. Good luck Sonic, hope you improve!!
Atmosphere: 1
Food: 1
Service: 1
This Sonic is chronically understaffed. Wait times just to get an answer at the drive through are astronomical and everyone in the parking lot is clearly trying whatever they can to just talk to a human. Please pay your workers more and staff way more people!!!
Atmosphere: 5
Food: 4
Service: 1
The taste of the food was okay, not a great value though. No drink refill. The thing that annoyed me was the service. We had to wait for someone to take our order despite an empty drive thru and nobody else inside. The workers were watching stuff on their phone or hated their job. It's also bizarre that you need a token to unlock the door to use the bathroom and that I got one to share with my husband...why not give us two tokens???
Won't ever be back again. Taking my business to Culver's.
Atmosphere: 1
Food: 3
Service: 2
I visited this location recently and had a very frustrating experience. The drive-thru ordering system wasn’t working for more than 30 minutes, and no one bothered to check or communicate the issue. There was no sign or notice posted, and customers were left waiting with no explanation. When someone finally responded, they were rude and simply said to “just place the order or leave.” While they gave a quick apology, it felt forced and dismissive. The staff didn’t even seem interested in checking whether the drive-thru system had a problem. I understand that technical issues can happen, but the lack of basic communication and poor attitude made it one of the worst customer service experiences I’ve had.
Atmosphere: 1
Service: 1
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