Starbucks
234 N Northwest Hwy, Palatine
(224) 246-0664
Recent Reviews
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This location move way to slow and don’t have high speed especially for the drive through customers. And certain food items were on their store screen menu but not available for online order.
Don’t recommend this location for anyone at all.
Atmosphere: 1
Food: 1
Service: 1
My Wednesday morning was made so bright in Drive-thru when the young guy with brown hair was just delivering the best attitude with such a sunny interaction, not rushing me and a totally upbeat personality. Way to start my day out great!
Food: 1
Service: 5
Hard to get in and out of parking wise.
The tables weren't very clean but we drank coffee.
Atmosphere: 3
Food: 4
Service: 5
Great customer service
Atmosphere: 4
Food: 1
Service: 5
Rough… STOP advertising free refills if your staff doesn’t know the policy! Train your staff! It’s a bad look… Also, the bathrooms were disgusting & no soap. Everything was dirty. This place needs to get it together. Didn’t expect a Starbucks to have such low standards considering the area… never coming back.
Atmosphere: 1
Food: 1
Service: 1
Every other Starbucks I’ve ever been to gives free refills of iced coffee or tea/hot coffee on any drink. Went to go get my refill and they said the initial order has to be one of those to qualify??? Since when did that change??
Zag is not friendly .I ask glass of water today. He sad next time I must to pay. It's hot outside even glass of water to get , he didn't want give me guust a water.
Service: 1
Alyssa has made my day in the drive through for a second day in a row. Please let her know she's amazing.
Atmosphere: 5
Food: 5
Service: 5
This is my closest starbucks and I go here frequently and spend lots of money for last 3months while my son was going to a day program... things were great on the mobile order end.. one day I went thru the DT and ask for a pup cup at the window... Not only was the person serious but asked me to order at the window next time the pup cup, your not in my car people order things last sec all the time..Shame on you and your customer service. She made me feel bad for even asking for a pup cup for my son 10year dog.
I just left and never visited this starbucks.
They really don't care here after 11am.
You been warned. Stay away from this starbucks.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
One of the worst and most blantantly prejudicial customer service experiences around for a Starbucks. Unfortunately, it's sadly still better overall than the other one in town. We definitely need a higher caliber, independent choice in the area.
The terrible experience starts off with being absolutely unacknowledged by all baristas as I stand right by the register for way too long. Eventually a younger male barista walked up and was apparently being purposely difficult in taking the order, unless he's overwhelmed since the females are extremely full of themselves to the point of not even showing basic interpersonal skills.
After getting my food, I wanted a plate and walked back up to a young, blonde, female barista whom was extremely full of herself with a pretentious attitude as I simply asked for a plate three times. All the while she is being apparently ignorant pretending to not hear me even though I'm a couple feet in front of her. Yet she expects me to hear her ridiculous, disingenuous sorry. Only come here cause of circumstances and being close by, otherwise I wouldn't bother.
This place is a perfect example of how people need to get a grip with their self absorbed ignorance and not be entitled as well. Leave ignorant assumptions and insecurities at home. Have some open mindedness. Absolutely ridiculous environment here as a customer and as a grown man that apparently doesn't fit some mold coming though here just to get basic service, let alone treated with dignity and respect. We really need better alternatives to Starbucks at this point.
Atmosphere: 2
Food: 3
Service: 2
I can always buy very tasty coffee here
Atmosphere: 5
Food: 5
Service: 5
Great coffee, plenty of parking, and a convenient place to make an important extended cell phone call.
Atmosphere: 5
Service: 5
All the baristas were so nice, they genuinely cared for my order and made sure everything came out according they all deserve a raise
Atmosphere: 5
Food: 5
Service: 5
Good place and customer service. But sometimes they get the order wrong. Not so good to order decaf in the afternoon and come out caffeinated
Atmosphere: 5
Food: 5
Service: 4
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