Starbucks
325 Lake Cook Rd, Palatine
(847) 991-2864
Recent Reviews
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Love this locations staff. Quick and friendly. But I had enough ice to fill a cooler!
I had got the Mocha Cookie Crumble, and a Chocolate Croissant, both were good, and the Croissant was warmed up. Overall it's a good place to go for coffee, but it is decently expensive if you're bringing others.
Atmosphere: 4
Food: 4
Service: 4
A woman who took the order and talked to us while making the payment treated us wonderfully. I can say that I have never seen such a polite staff before. When she heard my child talking behind my back, she asked us if we wanted hot chocolate and she could prepare worm for him. This was a behavior I had never seen before. My day was made better today with many more nice behaviors that I could not believe here from a person whom we spoke to for two minutes. Today is Sep 2, 2024 and the time is around 1.45 pm. Hi beautiful lady, I hope others make your day beautiful too.
Atmosphere: 5
Food: 5
Service: 5
Good service
Have to give this store a 5 start rating.
Elayna and Colin have the best customer service. Fast and personable
Atmosphere: 5
Food: 5
Service: 5
love the morning crew!! they are so sweet & kind!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Cheddar & Egg Sandwich
This is my everyday coffee spot, I always come here and pick up coffee for my coworkers and myself. But today I encountered a rude employee, couldn’t get her name but she had colored hair, glasses and a septum piercing. I placed my order and asked for all iced drinks. I noticed i got a hot one and i had told her i had asked for an iced mocha as well with no whipped cream. She closed that dt window so rude and turned around to tell someone it was iced. Then when the drink was done and gave it to me she nearly drop liquid out the lid spout fron how hard and rudely she handed that to me, if it wasn’t liquid im pretty sure she would’ve tossed it, then proceedes to close that dt window, well she didn’t close it she slammed that thing like if it was her own room door. Also i dont know if she’s the one who took my order as well but that was the worst ever. The amount of times i got cut off trying to place my order by someone saying “anything else” in a rushed manner is a little uncomfortable. I rather drive to arlington and dundee starbucks if thats the case. Customer service jobs are not for everyone and it shows. Such great employees i have encountered here and it only takes that one employee to mess it up for everyone else
Service: 1
Always on point!
Atmosphere: 5
Food: 5
Service: 5
Staff was pleasant and efficient, drive thru went by quick no complaints
Atmosphere: 5
Food: 5
Service: 5
Good overall experience with this shop. They only have drive through. The staff is nice. Good location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Danish
Restaurantji Recommends
Not a sit down Starbucks but a walk up or drive thru. Very easy very convenient right next door to Bloc Dispensary how perfect is that.
Atmosphere: 5
Food: 5
Service: 5
I went to this Starbucks this morning and I cannot praise the drive thru attendant highly enough. I believe her name was Evelyn, I hope I got that correct. She was personable and engaging! What a truly wonderful level of customer service to be emulated by all! I will be an often repeat customer to this location in the hopes of being treated the way all in a service related industry should be engaging their consumers! Well done!
Atmosphere: 5
Food: 5
Service: 5
As a doordasher, I don't recommend this location because they give single drink orders to the driver directly without putting it in a bag first. GROSS!!!!
Atmosphere: 1
Service: 1
Very nice workers & good service and the walk up window is
Atmosphere: 4
Food: 4
Service: 4
Omg everybody makes the drink perfectly every single time, they are the best !! The people are really friendly and do an amazing job!! This is the best starbucks ever!!
Atmosphere: 5
Food: 5
Service: 5
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