Urban Counter Palatine

The food is great for the price but service is very slow. We came in and ordered 8 entrees, no sides and it took 40 minutes for it to come out. When it did come out, we were missing one of our sandwiches so we had to wait for a refund. From the time we ordered until the time we left it took over 45 minutes. We took a refund on the sandwich but ran 20 minutes late to the play. Good spot if there are 2 or less of you. Otherwise it’s understaffed.

I waited 25 minutes for 1 sandwich. The guy behind the counter moved very slow

Best burgers and great toppings, cheese curds, onion rings, bacon. Yum..

Despite there being no line, my order took 40 minutes to prepare—just two hot dogs. No one else was ordering at the time, so I have no idea why it took so long. Definitely not the kind of service I expected.

I really wanted to like this placed based on the reviews, but I shouldn’t have to wait 30 minutes for 2 tuna sandwiches when there’s literally 3 other people here and no one in line. And 4 people working behind the counter! Wow.

All the food is great, but they have the best breakfast burrito in my book!!!🌯

Delicious food. I enjoyed the bean burger and sweet potatoes fries and harvest salad. Very friendly & clean atmosphere!

We have been to the cafe many times. Always pleasant and friendly service and very tasty. One drawback - there is no place to leave a tip. Special thanks to Veronica for her excellent work! I definitely recommend it!

So I have to admit that I've been wanting to try this place, but I was bit skeptical of buying food from a place inside a gas station. I'm very happy that I got over my fears, they have a friggin awesome burger! It's a must try for you burger lovers!

First time stopping by after years of driving past for work, and I can't wait to come back. Not only were the ladies kinda they we quick as well. Got my food an it was phenomenal I got a mushroom burger with Onions rings and a drink. The burger was very very juicy had flavor bursting in each bite and the rings were nice and crunchy also, I would highly recommend anyone to stop in an try them out.

Atmosphere: 5

Food: 5

Service: 5

Nice people. Took awhile to get food. Got the mushroom burger medium well. Middle was blood red and dripping. Burger tasted bland.

Atmosphere: 4

Food: 3

Service: 3

Not sure why we love this gas station restaurant but my son and I eat here every week before swim class at Harper college. The burgers a enjoyable and the tots are pretty outstanding. Food takes a while to get but it's made fresh.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Mini Sandwiches, Tater Tots

The milkshake was excellent, but the cheese curd burger and breakfast burrito were not very good. The burger seemed off and the greens it was topped with were not good at all. The cheese curds on it were hardly warm. These college kids need to learn how to cook a good burger. They were very nice, tho, no complaints there, but they were EXTREMELY SLOW. Will not be back.

Atmosphere: 4

Food: 2

Service: 3

One of the best looking shakes ?

Atmosphere: 5

Food: 5

Service: 5

The black dude that works the night shift is always extremely rude and passive aggressive with my friends and I. He is always disrespectful and making rude remarks and comments towards us for no apparent reason. He makes me not want to go here ever again!

Atmosphere: 1

Service: 1