they can’t understand orders through the drive thru I told them they got my order wrong and they said it was already done they couldn’t change it. Not returning here. They give matchas with full ice barely any product in it. They don’t know their own menu let alone how to speak or understand English. They’re really cheap only care about money and not their customers.
Atmosphere: 1
Food: 1
Service: 1
William Coleman
Lady at drive through window was the most polite!
Atmosphere: 3
Food: 3
Service: 5
Al Hass
From order to pickup, less than 5 minutes. Good job
Atmosphere: 5
Food: 5
Service: 5
Asiil Hussin
I ordered ice matcha size large, and the whole cup is ice, and just a little matcha
Atmosphere: 1
Food: 1
Service: 1
Rich Szromba
Hate to say it, but the donuts keep getting smaller and the prices keep going up. I'll probably be going to some other place that has real size donuts better reasonable price.
Atmosphere: 2
Food: 1
Service: 5
Sarah Buxton
Besides all the attitude, can’t even make a coffee right.. this look like 10 cream ?
Atmosphere: 1
Food: 1
Service: 1
kelly ୨୧
there is an extremely rude young lady who works here. she is dismissive, rude, and tries to argue if you politely raise an issue (one that requires a quick fix, mind you) with your order. i work with the public as well, and i would never treat even the most rude customer/outlandish request the way this young woman treated my mother who was simply being polite. do yourself a favor and DO NOT go to this location unless you absolutely have to. as for the young female worker (working at 12pm on 02/27/25) that was engaged with, i sincerely hope you learn basic manners and respect one day!
Atmosphere: 1
Food: 1
Service: 1
Hatim zubi
Better then Starbucks DDs don't have burnt coffee
Atmosphere: 5
Food: 5
Service: 5
STS
This location used to be by far my favorite location, but something has gone terribly wrong in every aspect of the place and I will not be back. Doubtful I will be going to any Dunkin in the future as I believe their products have gone down in quality as their prices have gone up.
Food: 2
Service: 1
Patrick Smith
I understand that times change . Costs go up etc .etc. when you charge for a cup of Ice water when the customer is spending & 15 dollars for a microwaved bacon egg and cheese sandwich a medium shake and a downsized doughnut. There something wrong with that picture. This big faceless corporation can afford a 10 cent cup and a 2cent lid and 3cent straw. Oh well you know what they say yet another customer lost. In the future tell the customer this . I would have just grabbed the water from my car .
AMAZING STAFF!! I was there today and I accidentally threw out my invisalign, the lady came out with gloves and helped me dig through the garbage can for it. no attitude or anything was just completely willing to help and didn't even hesitate!! love this dunkin and the staff
Atmosphere: 5
Food: 5
Service: 5
JustYourGlobeTrottinReviewer
Rude service. I got wrong drinks at the drive thru and no apology, just attitude from the young "white" girl at the window, as if its my fault they made the wrong drinks?. She grimaced, and definitely looked pissed when I politely told her that what she handed me wasn't what I ordered..especially given the price difference!
Professional businesses would give the wrong drinks to the customer anyway, but the employee didn't even suggest it, they will be thrown away anyhow so why not just let me keep them?
The upside is the other employee (an Indian gentleman) remade the drinks really quickly, but its disappointing to see customer service go downhill. She had him finish up with me because she was clearly not having any of it. I work in customer service & hello, thank you & I apologize are common phrases we are taught..its not even business but basic human courtesy. Jesus..half of the world's Dunkins are abysmal failures!
Vegetarian options: Dairy free available
Dietary restrictions: Lactose intolerance
Parking: Very limited parking, and entering from north Harlem is a literal hell
Atmosphere: 1
Food: 1
Service: 1
Bernadette Robinson
Best DD Around!!!!!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Fritter
MALISSA PADGETT
This Dunkin is exceptional! Excellent customer service!!! This one is in Homewood.....
Atmosphere: 5
Food: 5
Service: 5
Jamjam
I always get ice that comes with a drink! It used to be a decent dunkin now they got new staff that don't know english so you have to repeat your order again and again and again until you wanna shoot yourself in the head.
they can’t understand orders through the drive thru I told them they got my order wrong and they said it was already done they couldn’t change it. Not returning here. They give matchas with full ice barely any product in it. They don’t know their own menu let alone how to speak or understand English. They’re really cheap only care about money and not their customers.
Atmosphere: 1
Food: 1
Service: 1
Lady at drive through window was the most polite!
Atmosphere: 3
Food: 3
Service: 5
From order to pickup, less than 5 minutes. Good job
Atmosphere: 5
Food: 5
Service: 5
I ordered ice matcha size large, and the whole cup is ice, and just a little matcha
Atmosphere: 1
Food: 1
Service: 1
Hate to say it, but the donuts keep getting smaller and the prices keep going up. I'll probably be going to some other place that has real size donuts better reasonable price.
Atmosphere: 2
Food: 1
Service: 5
Besides all the attitude, can’t even make a coffee right.. this look like 10 cream ?
Atmosphere: 1
Food: 1
Service: 1
there is an extremely rude young lady who works here. she is dismissive, rude, and tries to argue if you politely raise an issue (one that requires a quick fix, mind you) with your order. i work with the public as well, and i would never treat even the most rude customer/outlandish request the way this young woman treated my mother who was simply being polite. do yourself a favor and DO NOT go to this location unless you absolutely have to. as for the young female worker (working at 12pm on 02/27/25) that was engaged with, i sincerely hope you learn basic manners and respect one day!
Atmosphere: 1
Food: 1
Service: 1
Better then Starbucks DDs don't have burnt coffee
Atmosphere: 5
Food: 5
Service: 5
This location used to be by far my favorite location, but something has gone terribly wrong in every aspect of the place and I will not be back. Doubtful I will be going to any Dunkin in the future as I believe their products have gone down in quality as their prices have gone up.
Food: 2
Service: 1
I understand that times change . Costs go up etc .etc. when you charge for a cup of Ice water when the customer is spending & 15 dollars for a microwaved bacon egg and cheese sandwich a medium shake and a downsized doughnut. There something wrong with that picture. This big faceless corporation can afford a 10 cent cup and a 2cent lid and 3cent straw. Oh well you know what they say yet another customer lost. In the future tell the customer this . I would have just grabbed the water from my car .
Atmosphere: 1
Food: 3
Service: 4
Restaurantji Recommends
AMAZING STAFF!! I was there today and I accidentally threw out my invisalign, the lady came out with gloves and helped me dig through the garbage can for it. no attitude or anything was just completely willing to help and didn't even hesitate!! love this dunkin and the staff
Atmosphere: 5
Food: 5
Service: 5
Rude service. I got wrong drinks at the drive thru and no apology, just attitude from the young "white" girl at the window, as if its my fault they made the wrong drinks?. She grimaced, and definitely looked pissed when I politely told her that what she handed me wasn't what I ordered..especially given the price difference!
Professional businesses would give the wrong drinks to the customer anyway, but the employee didn't even suggest it, they will be thrown away anyhow so why not just let me keep them?
The upside is the other employee (an Indian gentleman) remade the drinks really quickly, but its disappointing to see customer service go downhill. She had him finish up with me because she was clearly not having any of it. I work in customer service & hello, thank you & I apologize are common phrases we are taught..its not even business but basic human courtesy. Jesus..half of the world's Dunkins are abysmal failures!
Vegetarian options: Dairy free available
Dietary restrictions: Lactose intolerance
Parking: Very limited parking, and entering from north Harlem is a literal hell
Atmosphere: 1
Food: 1
Service: 1
Best DD Around!!!!!!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Apple Fritter
This Dunkin is exceptional! Excellent customer service!!! This one is in Homewood.....
Atmosphere: 5
Food: 5
Service: 5
I always get ice that comes with a drink! It used to be a decent dunkin now they got new staff that don't know english so you have to repeat your order again and again and again until you wanna shoot yourself in the head.
Atmosphere: 2
Food: 2
Service: 1
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