Young kid with tattoos on neck with curly hair got very rude and violent in front of my granddaughter today about 1 hour ago. Very rude . My granddaughter wanted to taste the ice cream and the young man wanted me to pay for the ice cream first telling me that it’s a store and you pay first very rude and very unprofessional will not be coming back ever again to the store in the future when he does go to a professional business job. I hope he does not treat the business or customers that way ever again he should lose his job
Atmosphere: 1
Service: 1
Maricela Marquez
This location is the most convenient one I’ve found, right outside of O’hare airport. It’s nearly right off of the expressway. So it’s easy to get to and from the expressway directly. Unfortunately, they don’t have a drive thru though. The parking can be inconvenient due to it being right next to the alleyway. And a couple poles block easy entrance into some of those spots. The inside is small, but cozy. The early morning staff was mostly young, twenty year olds. They were very patient and helpful. (They weren’t accepting cash. Since I had just got a new phone, I wasn’t logged into anything yet.) I’ll go there every time I go to O’hare now.
Atmosphere: 5
Food: 5
Service: 5
Tim Cousins
Definitely a below average branch. Patio and outdoor messy, cashier did not speak to me, let alone greet me or anything friendly, and a large puddle was allowed to sit in front of the register where you have to stand to order. No mopping just a wet floor sign.
Atmosphere: 1
Food: 4
Service: 2
Dominique Barginear
Roslyn was incredibly helpful and went above and beyond to deliver exceptional customer service. She was patient, thorough, and genuinely cared about making sure my order was handled smoothly. If you’re looking for someone to promote or reward with a raise, she’s the one. You won’t find a better example of professionalism and dedication. & she said it was actually her off day, she got called in!
Atmosphere: 5
Food: 5
Service: 5
Annie Grandt.
First time customers at this location. The cashier Alexis and staff working at 10:30am-11:00am at this location lack communication. We ordered sausage, egg, and cheese croissant sandwiches , if they did not have the sausage ingredient they should have told us that right away, so we could order different items. The problem was the cashier didn’t have full focus on us, or what we said because he was looking at his Apple Watch! Both sandwiches were prepared without the sausage ingredient, and no we didn’t ask them to remove it. Someone wasn’t listening.. We ordered a hot coffee but it was cold. My iced coffee was great! But my husband ordered a hot coffee, key word; hot! If there’s no steam, if it’s not fresh, make it again. We told them, they understood and they fixed the cold coffee. I hope this is a good teaching moment for staff! Have a good day!
Atmosphere: 5
Food: 1
Service: 1
Caitlin K
Since when do you need a debit card to buy a scoop of ice cream? Like, it's not that deep, just take cash.
Grzegorz Konowalik
Well it's official your hard earned money is no good here THE DON'T TAKE CASH!!! 🤯💵
Paul
the worst thing that can happen. they don't accept cash.
Atmosphere: 1
Service: 1
Monica M
Veronica is the best her customer service is amazing very friendly and attentive
I mean if there is an option less ice. Why I'm getting 3/4 coffee in cup lol ??? Am I paying for coffee already or for ice? ?
Plus everytime new bartistas is hired they need 2-3 times be yelled at before they know difference 1 and 1 coffee from 3/3 .
If any dd important person read it ! Make sure to learn them coffee with cream and sugar (per app it's 3 sugs and 3 creams) isn't same as coffee with 1 cream and 1 sugar. If i would like to buy milk for cat I'll go to another store ??
Didn’t really know how to score this one because the shake was fire until it got clogged and I pulled the straw out to see there was something with a hair on the end of it. Not gonna lie I just threw the straw out and drank it the rest of the way without the straw hoping nothing weird would happen.
Atmosphere: 1
Food: 5
Service: 5
Gayla Cotor
I stopped here to get water and also my family needed to use the restroom. I ask the staff for the code and he responded with “are you going to buy something”?!!! I know better to use restroom when you’re not a patron so I was very offended! Is this how you treat your costumer Dunkin Donut!!! Such bad customer service and it’s not even a place where people would randomly stop to use the restroom. The only reason I gave this place 2 star bc the guy came and help open the code bc it was not working.
Service: 1
John MIKUSKI
They need to change their coffee filters because the coffee tastes terrible. Not sure if it’s the water or the coffee maker, but it is horrible.
MYKEMALICIOUSSF
Really good Dunkin. The staff is really friendly and polite and the drinks are always pretty good. The only downsides are that it can be hard to hear when it is full or people are being loud due to the acoustics and parking at busy times is borderline insanity with people dive-bombing for open space but neither are dealbreakers nor really the fault of the
Atmosphere: 5
Food: 5
Service: 5
Hungchei chi
I had 3 scoop of BR ice cream. The staff decorated my ice cream with toppings and filled my water bottle with iced water. The place smells really good of fresh donuts.
Young kid with tattoos on neck with curly hair got very rude and violent in front of my granddaughter today about 1 hour ago. Very rude . My granddaughter wanted to taste the ice cream and the young man wanted me to pay for the ice cream first telling me that it’s a store and you pay first very rude and very unprofessional will not be coming back ever again to the store in the future when he does go to a professional business job. I hope he does not treat the business or customers that way ever again he should lose his job
Atmosphere: 1
Service: 1
This location is the most convenient one I’ve found, right outside of O’hare airport. It’s nearly right off of the expressway. So it’s easy to get to and from the expressway directly. Unfortunately, they don’t have a drive thru though. The parking can be inconvenient due to it being right next to the alleyway. And a couple poles block easy entrance into some of those spots. The inside is small, but cozy. The early morning staff was mostly young, twenty year olds. They were very patient and helpful. (They weren’t accepting cash. Since I had just got a new phone, I wasn’t logged into anything yet.) I’ll go there every time I go to O’hare now.
Atmosphere: 5
Food: 5
Service: 5
Definitely a below average branch. Patio and outdoor messy, cashier did not speak to me, let alone greet me or anything friendly, and a large puddle was allowed to sit in front of the register where you have to stand to order. No mopping just a wet floor sign.
Atmosphere: 1
Food: 4
Service: 2
Roslyn was incredibly helpful and went above and beyond to deliver exceptional customer service. She was patient, thorough, and genuinely cared about making sure my order was handled smoothly. If you’re looking for someone to promote or reward with a raise, she’s the one. You won’t find a better example of professionalism and dedication. & she said it was actually her off day, she got called in!
Atmosphere: 5
Food: 5
Service: 5
First time customers at this location. The cashier Alexis and staff working at 10:30am-11:00am at this location lack communication. We ordered sausage, egg, and cheese croissant sandwiches , if they did not have the sausage ingredient they should have told us that right away, so we could order different items. The problem was the cashier didn’t have full focus on us, or what we said because he was looking at his Apple Watch! Both sandwiches were prepared without the sausage ingredient, and no we didn’t ask them to remove it. Someone wasn’t listening.. We ordered a hot coffee but it was cold. My iced coffee was great! But my husband ordered a hot coffee, key word; hot! If there’s no steam, if it’s not fresh, make it again. We told them, they understood and they fixed the cold coffee. I hope this is a good teaching moment for staff! Have a good day!
Atmosphere: 5
Food: 1
Service: 1
Since when do you need a debit card to buy a scoop of ice cream? Like, it's not that deep, just take cash.
Well it's official your hard earned money is no good here THE DON'T TAKE CASH!!! 🤯💵
the worst thing that can happen. they don't accept cash.
Atmosphere: 1
Service: 1
Veronica is the best her customer service is amazing very friendly and attentive
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Refreshers, Vanilla Bean Coolatta, Bagel with Cream Cheese Spread, Croissant, Classic Donuts
I mean if there is an option less ice. Why I'm getting 3/4 coffee in cup lol ??? Am I paying for coffee already or for ice? ?
Plus everytime new bartistas is hired they need 2-3 times be yelled at before they know difference 1 and 1 coffee from 3/3 .
If any dd important person read it ! Make sure to learn them coffee with cream and sugar (per app it's 3 sugs and 3 creams) isn't same as coffee with 1 cream and 1 sugar.
If i would like to buy milk for cat I'll go to another store ??
Atmosphere: 5
Restaurantji Recommends
Didn’t really know how to score this one because the shake was fire until it got clogged and I pulled the straw out to see there was something with a hair on the end of it. Not gonna lie I just threw the straw out and drank it the rest of the way without the straw hoping nothing weird would happen.
Atmosphere: 1
Food: 5
Service: 5
I stopped here to get water and also my family needed to use the restroom. I ask the staff for the code and he responded with “are you going to buy something”?!!! I know better to use restroom when you’re not a patron so I was very offended! Is this how you treat your costumer Dunkin Donut!!! Such bad customer service and it’s not even a place where people would randomly stop to use the restroom. The only reason I gave this place 2 star bc the guy came and help open the code bc it was not working.
Service: 1
They need to change their coffee filters because the coffee tastes terrible. Not sure if it’s the water or the coffee maker, but it is horrible.
Really good Dunkin. The staff is really friendly and polite and the drinks are always pretty good. The only downsides are that it can be hard to hear when it is full or people are being loud due to the acoustics and parking at busy times is borderline insanity with people dive-bombing for open space but neither are dealbreakers nor really the fault of the
Atmosphere: 5
Food: 5
Service: 5
I had 3 scoop of BR ice cream. The staff decorated my ice cream with toppings and filled my water bottle with iced water. The place smells really good of fresh donuts.
Atmosphere: 5
Food: 4
Service: 5
Loading...