McDonald's
1032 N Northwest Hwy, Park Ridge
(847) 823-0700
Recent Reviews
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Every time I come here, the person taking the order at the drive through always seems to just push me forward to the window when im still ordering. Im not done, I was still ordering. Don't just assume im done
Atmosphere: 1
Food: 2
Service: 1
the person behind the drive thru doesn't know their deals on the drive thru board.
Food: 1
I only went through the drive up. No cars quick service
Atmosphere: 5
Food: 5
Service: 5
Not the cleanliest of McDonalds, not like the Bear family McDonalds that surround them. I have been here 4 times in the last few weeks, sometimes just for an iced tea, yet every single order has had issues. My favorite being that iced tea here is not considered a fountain drink, so you can'get iced tea with any rewards or meal deals.
Atmosphere: 2
Food: 3
Service: 1
Quiet and clean
Double cheese burger was really dry
They did bring to the table however
Atmosphere: 5
Food: 3
Service: 5
One of the better McDonald's out there. Fries are usually hot and food is prepared neatly. Kudos to Joseph for exceptional customer service.
Atmosphere: 5
Food: 5
Service: 5
Took 20+minutes in the drive thru only to get my order wrong.
Atmosphere: 1
Food: 1
Service: 1
The food is McDonald's and the service is quick. It seems that this McDonald's doesn't do the app deals.
Atmosphere: 4
Food: 5
Service: 5
Great experience at this location. Quick, the food is made fresh, and the service is good and the workers are nice
Atmosphere: 5
Food: 5
Service: 5
My Hot n' Spicy mcChickens came with no lettuce and tasted as if it was days old
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I had one of the worst customer service experiences ever at this McDonald’s. I was charged twice for my meal because the staff member didn’t know what he was doing. He told me the payment didn’t go through, so I paid again — only to later find out both transactions were successful and they took my money twice.
When I came back to resolve the issue, instead of helping me, the manager was extremely rude, unprofessional, and completely dismissive. He didn’t apologize, didn’t take any responsibility, and even blamed me and my bank. That is completely unacceptable behavior, especially from a manager. It’s clear that this location lacks proper training in both customer service and basic transaction handling.
If you value your time, your money, and being treated with basic respect, avoid this place. I’m filing a complaint with corporate as well. This is not how customers should be treated — ever
They are quick , good customer service. I go to 3 in this neighborhood and this is the better of them for sure
Service: 5
Chicken sandwich was terrible. I ate 3 bites and tossed it.
Atmosphere: 2
Food: 1
Service: 3
Very clean! And the staff is very nice and helpful. We got caught in the rain with our dog and baby while on a walk. My husband had to walk back to our house in the rain to get the car, and one of the employees generously offered for us to use their umbrella! So nice!
Atmosphere: 5
Service: 5
Similar to another recent review, my drive thru experience at this location was awful. This was on 7/3 around 4:30pm. First of all, their drive thru set up is not the greatest where they have two lanes coming from different directions of the building and merging into one lane. There were lines at both lanes and I noticed the person in front of me stopped for a long time as well. When I finally got to the speaker, there was no response. I waited a minute and then kept saying Hello while a couple cars passed through the other lane. I WAITED 5 MINUTES WITH ABSOLUTELY NO RESPONSE, not even a quick Give Me A Minute or anything like that. It was RIDICULOUS and I did not have time to wait any longer in case this continued. I ended up leaving altogether and going to another mcdonalds down the road.
VERY POOR SERVICE AT THIS LOCATION.
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