the young lady with the glasses and tattoos is rude EVERYTIME we come in
Jeremy Frank
The Best Duncan in Peoria
Deanna S
Drink was mostly milk. Same drink (though a diff size) from a different store def had more coffee. This tasted more like caramel flavored oatmilk.
Trey Chandler
Went to this location 4/30/25. Was charged for 12 donuts when I requested munchkins. Asked for the $15 difference back and was told that was not possible. It was not possible due to the manager being unavailable, so my only option was to come back at a later date. After the young lady did her best to help, there was nothing that could be done other than taking product I did not want or coming back later. Not that I think this review matter’s, but terrible customer service and it’s the last money that location gets from me.
J M
I swing by this location early morning before work a couple times a week for a coffee. This is the only Dunkin in the Peoria Metropolitan area that I don't feel like I'm taking a gamble if I pull into the drive thru with a few cars ahead of me. If I go to the Dunkin in EP or Washington, I know there is a good chance that if I pull into the drive-thru with a couple cars ahead of me that I will be held hostage, sandwiched between two cars, and texting my work that I might be late because of a family emergency - and I'll have to chug my coffee on the way in and get rid of the evidence. No bells and whistles here, just efficient and consistent. Highly recommended.
Kristina Velpel
This Dunkin’ has the worst workers I’ve ever seen. Went through the drive thru to get a coffee and the lady didn’t even look at me or say one word. Kept her back turned the entire time speaking Indian to her coworker and another girl was just sitting on her phone behind the counter. Terrible customer service.
Kaylee Kramer
Service is horrible waited 20 minutes for them to not even make it so I left. HORRIBLE workers.
Atmosphere: 1
Food: 1
Service: 1
Marizza Shepard
I paid $25 for 4 signature lattes. 3 of them were Peppermint mocha. None of them had Peppermint or any of the toppings that go on a signature and a cocoa mocha latte and that one wasn't made right either. Some of the drinks were also half full. It is disappointing when you pay full price and every drink was made wrong. I paid for a service I didn't get. I am exrremely upset. Beware and unless something happens I won't be back.
Also it took several minutes to be acknowledged by staff at the drive thru. If you are busy, which there was only one car in front of us, at least let us know you see us. It is the polite thing to do. But what do I know. I ordered from a business that clearly did not care about who was paying them today.
Atmosphere: 1
Food: 1
Service: 1
Patricia Nicole
Imo I think so far that this is probably the best one around here. The coffee is always delicious, and the baristas are nice. 😊
Atmosphere: 5
Food: 5
Service: 5
Diane Lehn
The items I purchased were fine. Multiple staff were not at all occupied and no toilet paper at all in one restroom, barely any in the other. At the time I visited, any morning rush was long over, which told me that the restrooms must not have been cleaned the night before or that morning. While I was there, I saw multiple customers use the restroom with no toilet paper and was really disturbed by the clear public health hazard. By the time I left, the same person who took my order, filled my order, made the drink...was then the person putting one roll of toilet paper in the restroom.
Parking: There is parking but it's a bit awkward to back out due to the layout.
Best Dunkin I’ve been to. They’re always very fast and friendly and my drinks are always made perfectly
Willow
All the employees were super friendly, kind and thoughtful. My food was as expected. I've always had a great outcome coming here.
Atmosphere: 5
Food: 5
Service: 5
Andrea Zini
We had an unpleasant experience with the service: my wife and our grand son were there with me, and my wife was ordering. There was no line, and we were trying to decide what we wanted. The employee at the register was quite rude, to the point that my wife felt too disrespected and was about to cancel the order and leave. I had to take over while my wife went waiting in the car. That employee kept being rude, also with me.My wife and I decided not to shop there anymore!!!
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Donuts
Lisa Kingery
This Dunkin’ has the worst service I’ve ever seen.. we left!!! I will gladly take my money elsewhere. It’s on north prospect and if I could leave a 1/2 star I would
the young lady with the glasses and tattoos is rude EVERYTIME we come in
The Best Duncan in Peoria
Drink was mostly milk. Same drink (though a diff size) from a different store def had more coffee. This tasted more like caramel flavored oatmilk.
Went to this location 4/30/25. Was charged for 12 donuts when I requested munchkins. Asked for the $15 difference back and was told that was not possible. It was not possible due to the manager being unavailable, so my only option was to come back at a later date. After the young lady did her best to help, there was nothing that could be done other than taking product I did not want or coming back later. Not that I think this review matter’s, but terrible customer service and it’s the last money that location gets from me.
I swing by this location early morning before work a couple times a week for a coffee. This is the only Dunkin in the Peoria Metropolitan area that I don't feel like I'm taking a gamble if I pull into the drive thru with a few cars ahead of me. If I go to the Dunkin in EP or Washington, I know there is a good chance that if I pull into the drive-thru with a couple cars ahead of me that I will be held hostage, sandwiched between two cars, and texting my work that I might be late because of a family emergency - and I'll have to chug my coffee on the way in and get rid of the evidence. No bells and whistles here, just efficient and consistent. Highly recommended.
This Dunkin’ has the worst workers I’ve ever seen. Went through the drive thru to get a coffee and the lady didn’t even look at me or say one word. Kept her back turned the entire time speaking Indian to her coworker and another girl was just sitting on her phone behind the counter. Terrible customer service.
Service is horrible waited 20 minutes for them to not even make it so I left. HORRIBLE workers.
Atmosphere: 1
Food: 1
Service: 1
I paid $25 for 4 signature lattes. 3 of them were Peppermint mocha. None of them had Peppermint or any of the toppings that go on a signature and a cocoa mocha latte and that one wasn't made right either. Some of the drinks were also half full. It is disappointing when you pay full price and every drink was made wrong. I paid for a service I didn't get. I am exrremely upset. Beware and unless something happens I won't be back.
Also it took several minutes to be acknowledged by staff at the drive thru. If you are busy, which there was only one car in front of us, at least let us know you see us. It is the polite thing to do. But what do I know. I ordered from a business that clearly did not care about who was paying them today.
Atmosphere: 1
Food: 1
Service: 1
Imo I think so far that this is probably the best one around here. The coffee is always delicious, and the baristas are nice. 😊
Atmosphere: 5
Food: 5
Service: 5
The items I purchased were fine. Multiple staff were not at all occupied and no toilet paper at all in one restroom, barely any in the other. At the time I visited, any morning rush was long over, which told me that the restrooms must not have been cleaned the night before or that morning. While I was there, I saw multiple customers use the restroom with no toilet paper and was really disturbed by the clear public health hazard. By the time I left, the same person who took my order, filled my order, made the drink...was then the person putting one roll of toilet paper in the restroom.
Parking: There is parking but it's a bit awkward to back out due to the layout.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Donuts
Restaurantji Recommends
Dunkin is soooo much better than Starbucks.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Sourdough Breakfast Sandwich
Best Dunkin I’ve been to. They’re always very fast and friendly and my drinks are always made perfectly
All the employees were super friendly, kind and thoughtful. My food was as expected. I've always had a great outcome coming here.
Atmosphere: 5
Food: 5
Service: 5
We had an unpleasant experience with the service: my wife and our grand son were there with me, and my wife was ordering. There was no line, and we were trying to decide what we wanted. The employee at the register was quite rude, to the point that my wife felt too disrespected and was about to cancel the order and leave. I had to take over while my wife went waiting in the car. That employee kept being rude, also with me.My wife and I decided not to shop there anymore!!!
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Donuts
This Dunkin’ has the worst service I’ve ever seen.. we left!!! I will gladly take my money elsewhere. It’s on north prospect and if I could leave a 1/2 star I would
Service: 1
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