“I didn’t get the name of the cashier and that’s unfortunate for this tale being as she deserves full recognition! But around 10 this morning I went in and I couldn’t figure out what I wanted but she saw and heard me even when I couldn’t figure it out and got me a perfect coffee. My order was a large Carmel coffee extra coffee 4 cream and 4 sugar a big thank you to your cashier for hearing what I wanted while I’m sleep and caffeine deprived. She’s amazing ❤️“
“I ordered online and when I went to pick up my custom dozen donuts, I was told they did not have 3 out of 6 types. I found this ridiculous as there was no such message during order placement AND I received a confirmation “your order is ready.” Only when I was there to pick up my order, they told me they don’t have those items (it was 5 pm). Apparently they only make donuts in the morning and sell those donuts all day long.So, if you want a specific type of donut, you gotta go in the morning.The lady at the cash counter was apologetic and offered me extra donuts. Of course it’s not her fault, I wish Dunkin’ had a better policy.“
“The wait is never too long, staff is consistent and friendly as they can be working with the public lol. Food comes heated fresh, I notice sometimes at the Peoria Dunkin locations, the food (hashbrowns/sandwiches) can tend to have a burnt plastic or weird taste to it from the oven (I think), but it is only some locations, has happened here maybe once.“
“Great Dunkin overall. Everything besides customer service is 5/5 in my experience. Customer service is about a 3.5/5. They’re nice but the speaker is ear piercingly loud and there’s a lot going on through the window normally. The coffee is always good and they’re quicker than most Dunkin’s.“
“Very clean, awesome and friendly staff.
My wife always has a grocery list of stuff she wants in her coffee and they did awesome.
Also just tried the 'mangonada' its really good.
10/10 on that menu item for me“
“Self-proclaimed “Dunkie junkie” this is my favorite Dunkin in the Peoria area. The owner knows me by name and the staff is friendly and efficient. If an error is made, they fix it right away. I’m a simpleton - a coffee with cream is all I need and this Dunkin keeps me caffeinated. The drive-thru can be tedious because everyone wants coffee from this Dunkin and I am constantly amazed at how fast and efficient they work their drive thru. Ordering ahead? You barely have to brake at the window, they’ve got your order ready and waiting. But not without a quick thank you and have a nice day!“
“Best dunkin in Peoria! Everytime I come here they have the best customer service , so friendly and fast. They have never given me a bad tasting drink, quality is A1. Shoutout to all the employees that work there because they really do such an amazing job and start my day with positive vibes.“