So we drove from Springfield Illinois as a Sunday getaway and for a little nostalgia since we are from Peoria and this was a family favorite. Today was totally different the staff was indifferent and borderline prejudiced. Ordered a slush to be told moments later no because it takes an hour to freeze. Well little lady you are open until 9 I think. Meanwhile the cashier at the window and young man in the back were throwing ice cream at each other as they made our wizard. When asked for a manager a young woman stepped to the window in the most non gracious way ever. What a disappointment for your brand The Ice Cream Shack is a Peoria staple and your staff should do better because your customers deserve that. We paid 6.27 for a medium KitKat and cookie dough wizard and there is literally hardly any of the requested choice of mix ins. Maybe if the cashiers focused on the customers instead of entertaining one another customer service would improve.
Deb Watkins
Stopped by the Ice Cream Shack for a sweet evening treat and it did not disappoint. I got a wizard packed with cookie dough and brownie (yes, it was as good as it sounds), plus a strawberry cone with sprinkles and a strawberry shortcake wizard to share with friends. The strawberry ice cream itself? Chef’s kiss—creamy, flavorful, and just the right amount of nostalgic.
The service was a bit chaotic, and we waited around 10–20 minutes, but hey, it's a shack—organized chaos is part of the charm. Worth it for the vibe and the sugar rush. Great little spot to end the day on a sweet note.
Kisha Clemons
It good
Marley
Food is good and ice cream is really good
Michael Robertson
Great place. Delicious treats and good prices. Don't forget it's cash only!
JIm Duffy
A bunch of kids hanging around the front where nowhere to actually help the customers
Jasmarie Luckett
horrible customer service
Meredith Hoke Stutzman
Tasty ice cream and delicious fries. They had lemon ice cream - heaven. We will be back all spring and summer long. It was worth the wait in line!
Stacie Williams
Cute outside only and kind of in the bad part of town for a cute ice cream place without inside seating
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Brownie Sundae with Whipped Cream, Hot Fudge Sundae, Waffle Cone, Waffle Wizard, Waffle Bowl Sundae
My family and I went for some ice cream cones and they were delicious. So much ice cream and plenty of sprinkles.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Cone
Tim Wayco
How are you going to be an ice cream and snack spot and not take cards. Then not have an ATM on site. Place looks cool, but sucks no card taken.
Parking: Free lot
Kid-friendliness: Yes
Wheelchair accessibility: Yea.
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Vanilla Crunch Cone, Brownie Sundae with Whipped Cream, Hot Fudge Sundae, Cheese Fries, Chocolate Ice Cream Chocolate Cone Dip with Bananas, Waffle Bowl Sundae, Banana Split
JMN
Love taking our son here - Delicious variety of food/desserts at reasonable prices!
Atmosphere: 5
Food: 5
Service: 5
Jared Cook
$5 nachos with no cheese... what are you saving it for? That's the problem with child labor, nobody to account to...
Not what it used to be
Went downhill this year. Not sure what happened. Quite a few teens on shift, but most were talking inappropriately and not working. My wizard was not mixed, had a huge hole in the cup, ice cream on the outside of the cup. Tables were gross. Inappropriate music from inside the shop. This used to be one of my favorite places....not somewhere I'd want to frequent or bring my family anymore. This is from a longtime customer.
Cash only in 2025 ???!! Do better
So we drove from Springfield Illinois as a Sunday getaway and for a little nostalgia since we are from Peoria and this was a family favorite. Today was totally different the staff was indifferent and borderline prejudiced. Ordered a slush to be told moments later no because it takes an hour to freeze. Well little lady you are open until 9 I think. Meanwhile the cashier at the window and young man in the back were throwing ice cream at each other as they made our wizard. When asked for a manager a young woman stepped to the window in the most non gracious way ever. What a disappointment for your brand The Ice Cream Shack is a Peoria staple and your staff should do better because your customers deserve that. We paid 6.27 for a medium KitKat and cookie dough wizard and there is literally hardly any of the requested choice of mix ins. Maybe if the cashiers focused on the customers instead of entertaining one another customer service would improve.
Stopped by the Ice Cream Shack for a sweet evening treat and it did not disappoint. I got a wizard packed with cookie dough and brownie (yes, it was as good as it sounds), plus a strawberry cone with sprinkles and a strawberry shortcake wizard to share with friends. The strawberry ice cream itself? Chef’s kiss—creamy, flavorful, and just the right amount of nostalgic.
The service was a bit chaotic, and we waited around 10–20 minutes, but hey, it's a shack—organized chaos is part of the charm. Worth it for the vibe and the sugar rush. Great little spot to end the day on a sweet note.
It good
Food is good and ice cream is really good
Great place. Delicious treats and good prices. Don't forget it's cash only!
A bunch of kids hanging around the front where nowhere to actually help the customers
horrible customer service
Tasty ice cream and delicious fries. They had lemon ice cream - heaven. We will be back all spring and summer long. It was worth the wait in line!
Cute outside only and kind of in the bad part of town for a cute ice cream place without inside seating
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Brownie Sundae with Whipped Cream, Hot Fudge Sundae, Waffle Cone, Waffle Wizard, Waffle Bowl Sundae
Restaurantji Recommends
My family and I went for some ice cream cones and they were delicious. So much ice cream and plenty of sprinkles.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Waffle Cone
How are you going to be an ice cream and snack spot and not take cards. Then not have an ATM on site. Place looks cool, but sucks no card taken.
Parking: Free lot
Kid-friendliness: Yes
Wheelchair accessibility: Yea.
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Vanilla Crunch Cone, Brownie Sundae with Whipped Cream, Hot Fudge Sundae, Cheese Fries, Chocolate Ice Cream Chocolate Cone Dip with Bananas, Waffle Bowl Sundae, Banana Split
Love taking our son here - Delicious variety of food/desserts at reasonable prices!
Atmosphere: 5
Food: 5
Service: 5
$5 nachos with no cheese... what are you saving it for? That's the problem with child labor, nobody to account to...
Went downhill this year. Not sure what happened. Quite a few teens on shift, but most were talking inappropriately and not working. My wizard was not mixed, had a huge hole in the cup, ice cream on the outside of the cup. Tables were gross. Inappropriate music from inside the shop. This used to be one of my favorite places....not somewhere I'd want to frequent or bring my family anymore. This is from a longtime customer.
Atmosphere: 2
Food: 3
Service: 2
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