The manager (little short 4 ft guy) running this store has very poor customer service. Purchase deluxe sandwich last night. Sandwich had hair wrapped in my meat. No refund or exchange. He told me sit over in corner and he waited on bout 15 guest before I ask for service for 2nd time. He's 1 rude guy. I shop wity this location twice a week and sometimes three time a week.
The reason for no refund bc he said I wait until next day to bring it back. Smh .
Atmosphere: 1
Food: 1
Service: 1
Angee Steiner
Tried to order online before, because I was in a hurry, and this location on Main St in Peoria was not taking orders. I was the only person in the store, 15 minutes later, and there were 4 employees, so unsure as to why they could not fill an online order, but...I personally think the place is overhyped and overpriced, but my family likes it, so every once in awhile, we get it. This location has had its issues, I had a really negative experience a few years back, so I stayed away for quite some time. This time was fine, nobody was rude, nobody was overly friendly, just pleasant, which is fine.
Atmosphere: 3
Food: 4
Service: 4
Brian Renfroe
9-23-2025 at 9:40pm.Short Guy working late shift beard with the ponytail is very rude. I will never come to this hell hole again! He needs to be fired! If he dont like his job QUIT! AVOID THUS PLACE BECAUSE OF THAT GUY! FELT UNCOMFORTABLE! I went to subway in campus town where they respect their customers
Atmosphere: 1
Food: 1
Service: 1
Amy Marston
I have been a customer of this jimmy John’s for years, both delivery and carry out. Recently, I called to place a delivery order to the same address I just had delivery sent to two weeks ago and was informed that my address was now out of range. Upon inquiry to the new GM, I discovered my address is two houses out of delivery range and was told I couldn’t be delivered to any longer. We are currently a one car family and have no vehicle during the day, so if I’m not cooking lunch we have to rely on delivery which is already limited in healthyish options in the area. As a pregnant woman at home with a toddler being told that I can’t have the lunch my daughter and I both crave is devastating. The new GMs unwillingness to compromise is just as such. You lost a loyal, kind, and generous customer today.
Service: 1
Phil Doubet
Always order from the app. Almost always, the food is not ready when I get there, even if I get a notice that it is. Many times I have to remind them that I ordered chips or potato salad. I am told to get it myself. They just need to complete the order and put it on the shelf. It should be easy, but turns into a real production, with me waiting, and pissed off by the time I get out of there. I am out. No more.
Atmosphere: 3
Food: 3
Service: 1
Tilman Jones
You people don’t care about your service!! Should have known better to go to this establishment on main . This is the second time and both times nothing was right and far from it !!! Stay away from this jimmy John’s if you want your order to be right. This is my first bad review as I do understand mistakes as a business owner my self !
Fran
Not fast! 30 minutes
Marci Slusher
I order from the location on Main St. In Peoria almost every Friday. They are NEVER fast as they claim. Today I have been waiting for over 45 min, since they show it on the way, and still don't have my food. Drink better not be warm. Deleting app and won't be ordering from them again.
Shiya Johnson
These folks told me they don’t deliver to the south end of town bc it’s dangerous smh wow… mind you it’s 3:00 pm… I just can’t believe how ignorant the owner is for allowing this type of mindset… not all people are bad people and their evenly spread everywhere not just one location… shame on you…
Atmosphere: 1
Service: 1
Anonymous Anonymous
Sandwiches are good. But the prices are HIGH !! In the today's economy people shop for bargains. A bottle of water $3 !! I would visit more but the price for a Sandwich 🥪 is too HIGH. U guys need to lower the prices.
Clean, great people. Always friendly and quick to make sandwitches
Atmosphere: 5
Food: 5
Service: 5
David Laughlin
Needed sandwiches delivered to hospital and it took forever, two or three other orders were delivered
Food: 3
Service: 1
CHRYSTALBLUE FAGERBURG
I ordered like five things and I got my sandwich and on the receipt it says two medium sprites and stuff like that and then after that when I looked in the bag, there is no drink. There’s one sandwich and I ordered two sandwiches and there was straws and no drinks and it took like two hours for them to get here, it’s only five minute drive
Atmosphere: 1
Food: 5
Service: 1
bob bobbington
Always quick, they do have an oven now to toast your subs. My only complaint is its 2-3 dollars more than the east peoria location for the same order...
The manager (little short 4 ft guy) running this store has very poor customer service. Purchase deluxe sandwich last night. Sandwich had hair wrapped in my meat. No refund or exchange. He told me sit over in corner and he waited on bout 15 guest before I ask for service for 2nd time. He's 1 rude guy. I shop wity this location twice a week and sometimes three time a week.
The reason for no refund bc he said I wait until next day to bring it back. Smh .
Atmosphere: 1
Food: 1
Service: 1
Tried to order online before, because I was in a hurry, and this location on Main St in Peoria was not taking orders. I was the only person in the store, 15 minutes later, and there were 4 employees, so unsure as to why they could not fill an online order, but...I personally think the place is overhyped and overpriced, but my family likes it, so every once in awhile, we get it. This location has had its issues, I had a really negative experience a few years back, so I stayed away for quite some time. This time was fine, nobody was rude, nobody was overly friendly, just pleasant, which is fine.
Atmosphere: 3
Food: 4
Service: 4
9-23-2025 at 9:40pm.Short Guy working late shift beard with the ponytail is very rude. I will never come to this hell hole again! He needs to be fired! If he dont like his job QUIT! AVOID THUS PLACE BECAUSE OF THAT GUY! FELT UNCOMFORTABLE! I went to subway in campus town where they respect their customers
Atmosphere: 1
Food: 1
Service: 1
I have been a customer of this jimmy John’s for years, both delivery and carry out. Recently, I called to place a delivery order to the same address I just had delivery sent to two weeks ago and was informed that my address was now out of range. Upon inquiry to the new GM, I discovered my address is two houses out of delivery range and was told I couldn’t be delivered to any longer. We are currently a one car family and have no vehicle during the day, so if I’m not cooking lunch we have to rely on delivery which is already limited in healthyish options in the area. As a pregnant woman at home with a toddler being told that I can’t have the lunch my daughter and I both crave is devastating. The new GMs unwillingness to compromise is just as such. You lost a loyal, kind, and generous customer today.
Service: 1
Always order from the app. Almost always, the food is not ready when I get there, even if I get a notice that it is. Many times I have to remind them that I ordered chips or potato salad. I am told to get it myself. They just need to complete the order and put it on the shelf. It should be easy, but turns into a real production, with me waiting, and pissed off by the time I get out of there.
I am out. No more.
Atmosphere: 3
Food: 3
Service: 1
You people don’t care about your service!! Should have known better to go to this establishment on main . This is the second time and both times nothing was right and far from it !!! Stay away from this jimmy John’s if you want your order to be right. This is my first bad review as I do understand mistakes as a business owner my self !
Not fast! 30 minutes
I order from the location on Main St. In Peoria almost every Friday. They are NEVER fast as they claim. Today I have been waiting for over 45 min, since they show it on the way, and still don't have my food. Drink better not be warm. Deleting app and won't be ordering from them again.
These folks told me they don’t deliver to the south end of town bc it’s dangerous smh wow… mind you it’s 3:00 pm… I just can’t believe how ignorant the owner is for allowing this type of mindset… not all people are bad people and their evenly spread everywhere not just one location… shame on you…
Atmosphere: 1
Service: 1
Sandwiches are good. But the prices are HIGH !! In the today's economy people shop for bargains. A bottle of water $3 !! I would visit more but the price for a Sandwich 🥪 is too HIGH. U guys need to lower the prices.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Bread to tuff to chew
Clean, great people. Always friendly and quick to make sandwitches
Atmosphere: 5
Food: 5
Service: 5
Needed sandwiches delivered to hospital and it took forever, two or three other orders were delivered
Food: 3
Service: 1
I ordered like five things and I got my sandwich and on the receipt it says two medium sprites and stuff like that and then after that when I looked in the bag, there is no drink. There’s one sandwich and I ordered two sandwiches and there was straws and no drinks and it took like two hours for them to get here, it’s only five minute drive
Atmosphere: 1
Food: 5
Service: 1
Always quick, they do have an oven now to toast your subs. My only complaint is its 2-3 dollars more than the east peoria location for the same order...
Atmosphere: 5
Food: 5
Service: 5
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