Highest level of incompetence I’ve ever experienced. Ordered at 7pm and got food around 40 minutes later. I was missing my double order of breadsticks so I called the store and spoke with manager Allison. She offered to send them out or refund. We opted to have it remade and she said it would only take 30-35 minutes. An hour after I was told that I called back and Allison made every excuse possible (ran out, had to make more, waiting on DoorDash) but stated that my order had left the store prior to my 2nd call at 8:45pm. She sighed and got an attitude with me when I expressed frustration that the solution she had offered wasn’t adequate. I asked that the missing item just be refunded. It still took until 9pm to be notified of the order leaving the restaurant and another 15 minutes to arrive making it over 2 hours to fulfill my order in full. Find a new manager, Allison is beyond incompetent.
Atmosphere: 1
Food: 2
Service: 1
Redundis
Update October 23rd 2024: Well I went in today for my credit. Firstly I originally placed my order online and the cook screwed the melt up big time. So you can't order online and get the credit applied to your account. So I wanted them to honor the online price. The employee either could not or just would not. You know this is so stupid. I have had a bad day, im here to redeem my credit from my previous online order that you messed up. And you can't honor an online price? My stress cannot manage this today. When I used to work at Pizza Hut we could essentially on the computer make products into any price we wanted with an open coupon. Either the employee was being a pain or someone somewhere could have rectified this. I'm over trying to deal with this location. Customer service here is lacking. I ordered this time a medium tavern style half double pepperoni half ham and pineapple, and a side of fries. I got home, had a mental breakdown and went to sleep. I dont even want the food at this point. Forget the credit, I'm really upset of you not honoring the online price when I was trying to deal with your prior screw up. Will never return to this location.
Old Review October 10th 2024: I had ordered the chicken bacon parm melt and a order of breadsticks. I requested extra seasoning on the sticks. I get home and realized instead of the melt being more flat it got bunched up. Like each of them had the 2 outer layers of crust but there were 2 inner layers of crust and almost no filling as the crust took up most of the melt. Each half was smaller than a slice of pizza at this point due to this "bunching".
Now onto the breadsticks. Instead of using the breadstick seasoning for some odd reason they used the seasoning that would go on top of the melt. I am unsure of why they chose to do that... they did honor the request for extra seasoning, just used the wrong one. I wanted the breadstick seasoning. The breadsticks were acceptable so I did not make an issue out of it although I was disappointed.
They gave a credit to my account for the melt which I wish would tie to my online account as I usually do not go to this location and it must be used there. What is strange is when the melts first came out, this location sold me the best melt I ever had since release. It is what it is. They did try to rectify it but really I shouldn't need to complain to fix something when I know they knew it all wasn't right.
Atmosphere: 1
Food: 1
Service: 1
Brianna Maroney
To be honest, pizza hut lost me as a customer for life! Everything is automated. You think your calling the store and your not. You get transferred to some foreigner. Then everytime they would transfer me to the store it would just keep ringing, Noone would answer. I ordered 50 bucks worth of pizza at 639pm. It said it would be delivered by 710pm. By 739pm I'm trying to figure out where it is because at this point I placed the order an hour ago. Took me 20 mins to finally speak to some representative after 3 attempts to transfer me to store failed. I talked with representative and they informed me my order was complete which is a lie. I have ring cameras to prove it and never got a confirmation saying my order was on the way. The representative reported the store and requested a refund and also said the store manager would call to discuss the refund process or whatever. Never received a call last night or today from manager. Tried to call corporate and of course it's automated and the only way go complain about the store/experience is to I guess write a review. So disappointed with the experience and process. I'm done with pizza hut for good. BTW I'm 7 months pregnant and was just trying to get dinner for my daughter and myself. Had to leave the house to get something and didn't get to eat until 820pm. It was awful!
Stephanie Murphy
Under new management. You can tell. The store looks a lot cleaner. They totally got my order correct this time.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Breadsticks, Breaded Boneless Wings, Create Your Own Pizza
Shavon Johnson
If I could give zero I would. Terrible customer service. They got my order wrong and I didn't get all my food. They kept my money and manager so called hung up on me. Terrible. I'm reaching out to GM and hopefully this person knows how to solve issues with good customer service.
Atmosphere: 1
Food: 1
Service: 1
jim YOO
great bred
Steve Phillips
The people here are great, and the service is
Atmosphere: 5
Food: 5
Service: 5
realest Trillionare
Rude an cold food
Kev Willis
Ordered a pizza from them on the app said 30 min got a text from a number said it would be 638 then when the time got close got a text from another number saying it would be 641-651 at 715 I called the shop and was told it just left the store. And the lady on the phone acted like it was no big deal. I will not be ordering from there again. The choice is yours but never again
She drop my pizza in my face yall i cant make this up.
GilLLA MA GRILLA Garza
Couldn’t find my address give me a break
madeline eastling (Maddie)
My granddaughter loves the melts
Teika Mayes
The manager Mary has awful customer service. She doesn't know to talk to people and I think that's not fair. I love pizza hut but the manager Mary needs to be fired!!!!
Highest level of incompetence I’ve ever experienced. Ordered at 7pm and got food around 40 minutes later. I was missing my double order of breadsticks so I called the store and spoke with manager Allison. She offered to send them out or refund. We opted to have it remade and she said it would only take 30-35 minutes. An hour after I was told that I called back and Allison made every excuse possible (ran out, had to make more, waiting on DoorDash) but stated that my order had left the store prior to my 2nd call at 8:45pm. She sighed and got an attitude with me when I expressed frustration that the solution she had offered wasn’t adequate. I asked that the missing item just be refunded. It still took until 9pm to be notified of the order leaving the restaurant and another 15 minutes to arrive making it over 2 hours to fulfill my order in full. Find a new manager, Allison is beyond incompetent.
Atmosphere: 1
Food: 2
Service: 1
Update October 23rd 2024: Well I went in today for my credit. Firstly I originally placed my order online and the cook screwed the melt up big time. So you can't order online and get the credit applied to your account. So I wanted them to honor the online price. The employee either could not or just would not. You know this is so stupid. I have had a bad day, im here to redeem my credit from my previous online order that you messed up. And you can't honor an online price? My stress cannot manage this today. When I used to work at Pizza Hut we could essentially on the computer make products into any price we wanted with an open coupon. Either the employee was being a pain or someone somewhere could have rectified this. I'm over trying to deal with this location. Customer service here is lacking. I ordered this time a medium tavern style half double pepperoni half ham and pineapple, and a side of fries. I got home, had a mental breakdown and went to sleep. I dont even want the food at this point. Forget the credit, I'm really upset of you not honoring the online price when I was trying to deal with your prior screw up. Will never return to this location.
Old Review October 10th 2024: I had ordered the chicken bacon parm melt and a order of breadsticks. I requested extra seasoning on the sticks. I get home and realized instead of the melt being more flat it got bunched up. Like each of them had the 2 outer layers of crust but there were 2 inner layers of crust and almost no filling as the crust took up most of the melt. Each half was smaller than a slice of pizza at this point due to this "bunching".
Now onto the breadsticks. Instead of using the breadstick seasoning for some odd reason they used the seasoning that would go on top of the melt. I am unsure of why they chose to do that... they did honor the request for extra seasoning, just used the wrong one. I wanted the breadstick seasoning. The breadsticks were acceptable so I did not make an issue out of it although I was disappointed.
They gave a credit to my account for the melt which I wish would tie to my online account as I usually do not go to this location and it must be used there. What is strange is when the melts first came out, this location sold me the best melt I ever had since release. It is what it is. They did try to rectify it but really I shouldn't need to complain to fix something when I know they knew it all wasn't right.
Atmosphere: 1
Food: 1
Service: 1
To be honest, pizza hut lost me as a customer for life! Everything is automated. You think your calling the store and your not. You get transferred to some foreigner. Then everytime they would transfer me to the store it would just keep ringing, Noone would answer. I ordered 50 bucks worth of pizza at 639pm. It said it would be delivered by 710pm. By 739pm I'm trying to figure out where it is because at this point I placed the order an hour ago. Took me 20 mins to finally speak to some representative after 3 attempts to transfer me to store failed. I talked with representative and they informed me my order was complete which is a lie. I have ring cameras to prove it and never got a confirmation saying my order was on the way. The representative reported the store and requested a refund and also said the store manager would call to discuss the refund process or whatever. Never received a call last night or today from manager. Tried to call corporate and of course it's automated and the only way go complain about the store/experience is to I guess write a review. So disappointed with the experience and process. I'm done with pizza hut for good. BTW I'm 7 months pregnant and was just trying to get dinner for my daughter and myself. Had to leave the house to get something and didn't get to eat until 820pm. It was awful!
Under new management. You can tell. The store looks a lot cleaner. They totally got my order correct this time.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Breadsticks, Breaded Boneless Wings, Create Your Own Pizza
If I could give zero I would. Terrible customer service. They got my order wrong and I didn't get all my food. They kept my money and manager so called hung up on me. Terrible. I'm reaching out to GM and hopefully this person knows how to solve issues with good customer service.
Atmosphere: 1
Food: 1
Service: 1
great bred
The people here are great, and the service is
Atmosphere: 5
Food: 5
Service: 5
Rude an cold food
Ordered a pizza from them on the app said 30 min got a text from a number said it would be 638 then when the time got close got a text from another number saying it would be 641-651 at 715 I called the shop and was told it just left the store. And the lady on the phone acted like it was no big deal. I will not be ordering from there again. The choice is yours but never again
Atmosphere: 1
Food: 1
Service: 1
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She drop my pizza in my face yall i cant make this up.
Couldn’t find my address give me a break
My granddaughter loves the melts
The manager Mary has awful customer service. She doesn't know to talk to people and I think that's not fair. I love pizza hut but the manager Mary needs to be fired!!!!
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