I’m not usually a fan of subway so for me to admit that I loved my food is really saying something. What was better than the food was the service, the two ladies behind the counter were so kind and interactive, it’s been a great experience eating here today.
Atmosphere: 5
Food: 5
Service: 5
Sanjay Patel
Subject: Complaint About Poor Service Experience
Dear Subway Owner/Manager,
I had a very bad experience at your store today.
When I entered, the lady at the counter (her name was Chrissy) didn’t greet me and instead asked, “Are you the DoorDasher?” She seemed to ask that to every customer entering the store, which felt very unwelcoming.
I asked for a footlong sandwich on Italian Herb & Cheese bread, but she gave me plain Italian bread and after she changed it.I also told her I don’t eat any kind of meat or beef. I asked for American cheese and a veggie patty, but she didn’t listen properly and toasted it before confirming. When I reminded her about the veggie patty, she got angry and rudely said, “I asked you before — it’s on the meat side.” and how I know they put veggie patty on the meat side.I was only trying to confirm there was no meat mixed in the veggie patty.
She didn’t explain anything clearly and made it seem like getting the veggie patty was a big inconvenience. If veggie patties are kept on the meat side, how are customers supposed to know that? It should be visible on both sides.
Then I bought a Subway sandwich and a 44 oz drink. When I tried to get ice, the machine had no ice. I asked her, and she said, “We don’t have ice,” without even saying sorry or informing me beforehand. She knew there was no ice, but still didn’t let me know before I paid.
I felt very bad about the whole experience but stayed calm and didn’t argue. I’ve visited this location many times and never had such a poor experience. I’ve never seen this employee before, but I believe someone with this kind of attitude should not be working behind the counter.
Employees like her hurt the business. If I could give her a negative rating, I would. She doesn’t even deserve one star. I respect all businesses, but not rude behavior or bad attitudes. As paying customers, we expect respectful service.
Atmosphere: 1
Service: 1
Kellie Timpe
Closed during posted open hours
Colleen DeFord
They prepare our lunch for our monthly work meeting. Order is always right and ready on time. Clean shop and very nice.
Atmosphere: 5
Food: 5
Service: 5
Samantha Williams
Staff is so friendly as always! Store is always clean and stocked, the food is always correct and delicious as well! One of the best subways in the area!
Atmosphere: 5
Food: 5
Service: 5
Jasmine Robinson
They helped me out bc I was short on money thank you so much
Atmosphere: 5
Food: 5
Service: 5
Brandon Bagwell
All the workers are amazing. And always great customer service
Atmosphere: 5
Food: 5
Service: 5
Jared Mugler
They are so nice and greeting when you walk into the door and such great customer service definitely recommend this spot
Atmosphere: 5
Food: 5
Service: 5
Sherry Freeman
Great location, modern and well taken care of. Picked up our pre-order and it was easy as pie! The two young ladies working inside today were friendly and gave us fast food with wonderful customer service, but you can just tell they are good humans! Sandwiches were made to order and looked great, not messy and had plenty of fixings.
Atmosphere: 5
Food: 5
Service: 5
Todd Norwood
The employees are awesome and the store is really clean . What a wonderful place to eat.
One of the best Subways in the area. The restaurant is new and kept clean. The staff is extremely efficient and friendly. We arrived during a busy lunch hour and the staff was able to serve everyone within a timely manner. The food was delicious as expected.
Atmosphere: 5
Food: 5
Service: 5
Upper Images
Best Subway in the Peoria area. Everyone there is always friendly. The food is fresh and made very quickly. Just the best!!!
Atmosphere: 5
Food: 5
Service: 5
Stephanie Webb
What a great subway! Was greeted when I walked into the building, the workers were happy and smiling. They were just finishing up a large online order but said they’d be right with me. The line of food was fresh, and the area was clean. Sandwich was toasted and was delicious! Customer service was fantastic. Dinning area was clean and put together nicely! It’s refreshing to see a nice Subway in the area! Will definitely be back to enjoy the food, and the workers. Highly recommend this Subway!
This is by far the cleanest and friendliest subway in Peoria! Chelsea, Sydney, and Amanda were so nice and had my food ready quickly. The new management here is making big positive changes and it shows!
I’m not usually a fan of subway so for me to admit that I loved my food is really saying something. What was better than the food was the service, the two ladies behind the counter were so kind and interactive, it’s been a great experience eating here today.
Atmosphere: 5
Food: 5
Service: 5
Subject: Complaint About Poor Service Experience
Dear Subway Owner/Manager,
I had a very bad experience at your store today.
When I entered, the lady at the counter (her name was Chrissy) didn’t greet me and instead asked, “Are you the DoorDasher?” She seemed to ask that to every customer entering the store, which felt very unwelcoming.
I asked for a footlong sandwich on Italian Herb & Cheese bread, but she gave me plain Italian bread and after she changed it.I also told her I don’t eat any kind of meat or beef. I asked for American cheese and a veggie patty, but she didn’t listen properly and toasted it before confirming. When I reminded her about the veggie patty, she got angry and rudely said, “I asked you before — it’s on the meat side.” and how I know they put veggie patty on the meat side.I was only trying to confirm there was no meat mixed in the veggie patty.
She didn’t explain anything clearly and made it seem like getting the veggie patty was a big inconvenience. If veggie patties are kept on the meat side, how are customers supposed to know that? It should be visible on both sides.
Then I bought a Subway sandwich and a 44 oz drink. When I tried to get ice, the machine had no ice. I asked her, and she said, “We don’t have ice,” without even saying sorry or informing me beforehand. She knew there was no ice, but still didn’t let me know before I paid.
I felt very bad about the whole experience but stayed calm and didn’t argue. I’ve visited this location many times and never had such a poor experience. I’ve never seen this employee before, but I believe someone with this kind of attitude should not be working behind the counter.
Employees like her hurt the business. If I could give her a negative rating, I would. She doesn’t even deserve one star. I respect all businesses, but not rude behavior or bad attitudes. As paying customers, we expect respectful service.
Atmosphere: 1
Service: 1
Closed during posted open hours
They prepare our lunch for our monthly work meeting. Order is always right and ready on time. Clean shop and very nice.
Atmosphere: 5
Food: 5
Service: 5
Staff is so friendly as always! Store is always clean and stocked, the food is always correct and delicious as well! One of the best subways in the area!
Atmosphere: 5
Food: 5
Service: 5
They helped me out bc I was short on money thank you so much
Atmosphere: 5
Food: 5
Service: 5
All the workers are amazing. And always great customer service
Atmosphere: 5
Food: 5
Service: 5
They are so nice and greeting when you walk into the door and such great customer service definitely recommend this spot
Atmosphere: 5
Food: 5
Service: 5
Great location, modern and well taken care of. Picked up our pre-order and it was easy as pie! The two young ladies working inside today were friendly and gave us fast food with wonderful customer service, but you can just tell they are good humans! Sandwiches were made to order and looked great, not messy and had plenty of fixings.
Atmosphere: 5
Food: 5
Service: 5
The employees are awesome and the store is really clean . What a wonderful place to eat.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
One of the best Subways in the area. The restaurant is new and kept clean. The staff is extremely efficient and friendly. We arrived during a busy lunch hour and the staff was able to serve everyone within a timely manner. The food was delicious as expected.
Atmosphere: 5
Food: 5
Service: 5
Best Subway in the Peoria area. Everyone there is always friendly. The food is fresh and made very quickly. Just the best!!!
Atmosphere: 5
Food: 5
Service: 5
What a great subway! Was greeted when I walked into the building, the workers were happy and smiling. They were just finishing up a large online order but said they’d be right with me. The line of food was fresh, and the area was clean. Sandwich was toasted and was delicious! Customer service was fantastic. Dinning area was clean and put together nicely! It’s refreshing to see a nice Subway in the area! Will definitely be back to enjoy the food, and the workers. Highly recommend this Subway!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club, Chocolate Chip Cookie
Great experience on a large order for business!
Atmosphere: 5
Food: 5
Service: 5
This is by far the cleanest and friendliest subway in Peoria! Chelsea, Sydney, and Amanda were so nice and had my food ready quickly. The new management here is making big positive changes and it shows!
Atmosphere: 5
Food: 5
Service: 5
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