Bring the old employees back đ these ppl don't understand simple orders at All
Service: 1
I Am
Hadnât been to the restaurant in a while⊠Purchase a baconator combo with baconator fries and lemonade with extra baconator fries last night after work in drive thru. Paid with my card. Realized that I was given 2 cups of chilli instead of my food that I ordered when I got home. Drove all the way back and went in the store (that was very unsanitary) and waited for a LONG time before I was acknowledged. When I FINALLY got assistance from (who I assume is the manager) who was not very friendly they seemed to know they gave me the wrong food but did not apologize and was trying to (I guess) find some old food. Idk, but I just asked for a refund and she gave me a lesser amount back in cash for a refund without looking at my receipt and told me itâs because of taxes but they donât pay taxes at their restaurant. I just told her thanks, have a good night, left the chili and donât plan on coming back.
Atmosphere: 1
Food: 1
Service: 1
Owen M
Staff forgot my order I had to go back inside for a refund. I'm glad I did. After a closer look inside the kitchen was gross and manager was rude as could be. Not 1 sorry from any staff member they gave me cash back and sent me on my way.
Atmosphere: 1
Food: 1
Service: 1
Jon Hangartner
We went to Wendyâs last night for supper. Ordered spicy chicken, chicken tenders and Biggie box. Wait time was minimal and actually got a bigger Frosty than what we ordered by mistake
Atmosphere: 4
Food: 5
Service: 5
Kevin B.
Food was alright baconator doesn't have a lot of bacon
Strawberry Hunnie
We have tried getting food from this wendy's three times this week alone and the first time it was stolen by a doordasher (Understandably not the workers fault), Second time we went through the drive through and were immediately told the system was down and orders couldn't be taken, Again not the workers fault but, we were told that in a snotty tone, then saw cars after us be able to get their orders taken? And third time was today 1/6/26, When we ordered on the mobile app, went through the drive through, the workers processed the order THEN told us the frosty machine was out and that we would have to get a refund on the app, which is not an option due to them processing the order already, they also didn't give us the drink we ordered despite the machine not being down for drinks. This specific location is kind of a joke. We've lived here for a month and only once did we ever get our order from this location, otherwise it has been a joke every time.
Atmosphere: 1
Food: 3
Service: 1
Zeffyn Liam
My spouse & I have had three separate orders there the last 2 weeks that we never received. The first time was with DoorDash because someone stole our food, the second was the other day when we tried to order, their system crashed and she refused to take our order but then proceeded to take orders after us; & tonight we got a mobile order of Frosties, the app processed the payment and last minute told us they donât have frosties and that we have to deal with the refund through the app. They are not helpful, very rude, & unprofessional.
Service: 1
Brian
Manager in morning with scarf on head needs to be fired! Rude 304!
Atmosphere: 1
Food: 1
Service: 1
Reagan
The lady gave us a nice smile when we got to the window and frosties tasted good, but they were unmixed, the board advertised things they didn't sell, and the speaker was painfully loud with sharp responses. They also claimed to be completely out of receipt paper.
Food: 3
Service: 3
MaKayla Clifton
Used to come here frequently and stopped for quite some time due to the food quality. Just went through for lunch and some of the best Wendyâs I have had!
I like Wendy's food but the service at this establishment could definitely improve no professionalism and customer service leaves a lot to be desired. I had to go last night for two delivery orders I was supposed to pick up at midnight they had me pull over to the side and I waited there for over an hour for these two orders which is only one biggie bag and the other one was a sandwich and two drinks not big orders at all. They gave both of my delivery orders to a customer and the customer drove off with them. The store did not replace them Nor would the manager call doordash to get it resolved I called myself and tried to work it out with the manager and doordash support as well as my two customers waiting for their orders I waited until they closed the store right in front of me I was not rude with them that's unprofessional and they were not willing to make either customers orders that they gave away to somebody else. I lost out on my pay for that hour as well as the gas because it was very cold outside and I traveled a long way to get there as well . After all that I then got bad reviews from my customers because I kept promising them that their food was coming then they received nothing. I am very disappointed in that store now
Atmosphere: 3
Food: 4
Service: 2
Jake
Took an hour and 2 minutes to get our food. We were missing a whole meal. Manager was just standing around looking dumb while everyone was waiting over a half hour for their food. All of the employees were moving like snails except for one lady. Everyone was coming in from drive though because they were missing food. They were told there were no lids or ketchup and nobody did anything about it. Somebody from corporate really needs to check on this location. I'm missing food Everytime I go there. I will not be going back anymore after this experience though
Atmosphere: 2
Food: 3
Service: 1
Brandi Watson
Wish I could leave no stars. Waited in lobby over 30 minutes while they only worried about drive thru
Atmosphere: 1
Food: 1
Service: 1
Miriam Gonzalez
The cashier was rude, coughing all over the place, and spitting. It was disgusting. First time and last time here.
Atmosphere: 1
Service: 1
Norman Robinson
Not best Wendy's. But service was decent. Just needs more care
Bring the old employees back đ these ppl don't understand simple orders at All
Service: 1
Hadnât been to the restaurant in a while⊠Purchase a baconator combo with baconator fries and lemonade with extra baconator fries last night after work in drive thru. Paid with my card. Realized that I was given 2 cups of chilli instead of my food that I ordered when I got home. Drove all the way back and went in the store (that was very unsanitary) and waited for a LONG time before I was acknowledged. When I FINALLY got assistance from (who I assume is the manager) who was not very friendly they seemed to know they gave me the wrong food but did not apologize and was trying to (I guess) find some old food. Idk, but I just asked for a refund and she gave me a lesser amount back in cash for a refund without looking at my receipt and told me itâs because of taxes but they donât pay taxes at their restaurant. I just told her thanks, have a good night, left the chili and donât plan on coming back.
Atmosphere: 1
Food: 1
Service: 1
Staff forgot my order I had to go back inside for a refund. I'm glad I did. After a closer look inside the kitchen was gross and manager was rude as could be. Not 1 sorry from any staff member they gave me cash back and sent me on my way.
Atmosphere: 1
Food: 1
Service: 1
We went to Wendyâs last night for supper. Ordered spicy chicken, chicken tenders and Biggie box. Wait time was minimal and actually got a bigger Frosty than what we ordered by mistake
Atmosphere: 4
Food: 5
Service: 5
Food was alright baconator doesn't have a lot of bacon
We have tried getting food from this wendy's three times this week alone and the first time it was stolen by a doordasher (Understandably not the workers fault), Second time we went through the drive through and were immediately told the system was down and orders couldn't be taken, Again not the workers fault but, we were told that in a snotty tone, then saw cars after us be able to get their orders taken? And third time was today 1/6/26, When we ordered on the mobile app, went through the drive through, the workers processed the order THEN told us the frosty machine was out and that we would have to get a refund on the app, which is not an option due to them processing the order already, they also didn't give us the drink we ordered despite the machine not being down for drinks. This specific location is kind of a joke. We've lived here for a month and only once did we ever get our order from this location, otherwise it has been a joke every time.
Atmosphere: 1
Food: 3
Service: 1
My spouse & I have had three separate orders there the last 2 weeks that we never received. The first time was with DoorDash because someone stole our food, the second was the other day when we tried to order, their system crashed and she refused to take our order but then proceeded to take orders after us; & tonight we got a mobile order of Frosties, the app processed the payment and last minute told us they donât have frosties and that we have to deal with the refund through the app. They are not helpful, very rude, & unprofessional.
Service: 1
Manager in morning with scarf on head needs to be fired! Rude 304!
Atmosphere: 1
Food: 1
Service: 1
The lady gave us a nice smile when we got to the window and frosties tasted good, but they were unmixed, the board advertised things they didn't sell, and the speaker was painfully loud with sharp responses. They also claimed to be completely out of receipt paper.
Food: 3
Service: 3
Used to come here frequently and stopped for quite some time due to the food quality. Just went through for lunch and some of the best Wendyâs I have had!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I like Wendy's food but the service at this establishment could definitely improve no professionalism and customer service leaves a lot to be desired. I had to go last night for two delivery orders I was supposed to pick up at midnight they had me pull over to the side and I waited there for over an hour for these two orders which is only one biggie bag and the other one was a sandwich and two drinks not big orders at all. They gave both of my delivery orders to a customer and the customer drove off with them. The store did not replace them Nor would the manager call doordash to get it resolved I called myself and tried to work it out with the manager and doordash support as well as my two customers waiting for their orders I waited until they closed the store right in front of me I was not rude with them that's unprofessional and they were not willing to make either customers orders that they gave away to somebody else. I lost out on my pay for that hour as well as the gas because it was very cold outside and I traveled a long way to get there as well . After all that I then got bad reviews from my customers because I kept promising them that their food was coming then they received nothing. I am very disappointed in that store now
Atmosphere: 3
Food: 4
Service: 2
Took an hour and 2 minutes to get our food. We were missing a whole meal. Manager was just standing around looking dumb while everyone was waiting over a half hour for their food. All of the employees were moving like snails except for one lady. Everyone was coming in from drive though because they were missing food. They were told there were no lids or ketchup and nobody did anything about it. Somebody from corporate really needs to check on this location. I'm missing food Everytime I go there. I will not be going back anymore after this experience though
Atmosphere: 2
Food: 3
Service: 1
Wish I could leave no stars. Waited in lobby over 30 minutes while they only worried about drive thru
Atmosphere: 1
Food: 1
Service: 1
The cashier was rude, coughing all over the place, and spitting. It was disgusting. First time and last time here.
Atmosphere: 1
Service: 1
Not best Wendy's. But service was decent. Just needs more care
Atmosphere: 4
Food: 3
Service: 4
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