Very friendly staff, clean atmosphere, and decent food. Great manager too. He always shows respect, and is always one step ahead. Definitely will be coming back.
Atmosphere: 5
Food: 4
Service: 5
Maureen Morin
I love the manager here. Always friendly and keeps the place clean. He always goes over and beyond ! Best Burger King EVER! Thanks for all good experiences.
Atmosphere: 5
Food: 5
Service: 5
Jacqueline Chavez
shout out to the team member, rogelio! we came across a debit card issue and he was very patient, attentive, and kind. def recommend this place. he deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
Jacob Schindlbeck
Delicious
Atmosphere: 5
Food: 5
Service: 5
Lucas Konecny
Great play place Excellent service!! What more could I ask for??
Atmosphere: 5
Food: 5
Service: 5
Justin Daugherty
I get food exclusively through the drive thru window as I work nearby, but every time I do I always have a pleasant employee at the window. Rogelio was the one at the window today and every time I've had him he has been awesome. I felt like I needed to say it and that's why I'm making this review. Great in terms of burgers I've been at this would be top for me.
Atmosphere: 5
Food: 5
Service: 5
Nikki Kellum
BEST BK I have ever been to! The burgers were fresh and looked like they were ready to be photographed, the manager was incredibly friendly, the store was clean.... it was just fantastic!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Impossible Whopper
Kelly Penrow
Womens bathroom looks clean however it smells like a sewer.
Atmosphere: 5
Food: 4
Service: 5
Kathleen Kuhn
BEWARE!!! To an other customers using a debit/credit at the Burger King Drive-Thru in Plano, Illinois..today 2/15/2025 at approximately 1:30pm my sister and I had just placed our order in the Drive-Thru. When we got to the first window to pay for our food, the lady at the window took my debit card and closed the window. After what seemed like forever but was probably 30 seconds I realized I was still waiting to receive my debit card back. That’s when I noticed that the lady who took my debit card had her back turned to me and I could see she was doing something on her cellphone. While I was watching her (with her back still turned away from me) she turned around with her cellphone in one hand and my debit card in the other. When I asked her what she was doing with her back turned away from me while holding her cellphone and MY DEBIT CARD, she nervously said she was just returning a text to her boyfriend. I told her how uncomfortable I was feeling with what had just transpired and how inappropriate it was. She produced her phone with a screen opened to show me that she was just reading or responding to a text (I never did get a straight answer as to which she was doing). Anyways, as I pulled away from the Burger King in Plano with our food did I start playing possible scenarios out in my head as to what this employee might have been doing with her back turned away from us while holding my debit card in one hand and her cellphone in the other. I frantically called my husband told him what had transpired and he said to immediately put ahold on my debit card and go inform the manager as to what had happened. By the time he told me to go into the restaurant and talk to the manager my sister and I were at our next destination. So when I got home I decided that it might still be worth calling the manager at the Plano Burger King and let him or her know about the situation that had transpired. Well, when someone answered the phone I asked to speak to a manager. He informed me that he was the manager and asked what I needed. I proceeded to ask him his name, he refused to give it to me until I stated the reason for my call. So after I explained what had happened between myself and one of his employees did he reveal that he couldn’t help me that I would need to call back on Monday or Tuesday next week and speak with the Store Manager, Lucy and/or the District Manager, Maria. It was only after all this transpired that he gave me his name which was Miguel. I asked him if there was any other phone number I could call to speak with someone or if there was someone else of authority that was going to be coming into the restaurant before Monday or Tuesday? My questions were met with a very snarky No! and that there was nothing else he could do, AND as he said before I could try calling back Monday or Tuesday of next week. He didn’t take my name, phone number, nothing. Now my only option is to cancel mine and my husband’s debit cards just to be safe. But then we’re without a way to access our money in the bank unless we want to go to the ATM and pull out cash or use a credit card until our debit cards can be replaced via the mail. So, my only advice to anyone that is handing another person your debit card as a form of payment is to watch it VERY closely. (Especially at the above establishment.) Oh and if you were expecting to have a problem resolved at the Burger King in Plano on the weekend, forget it, because Miguel can’t do anything. You’ll have to wait till Monday or Tuesday of the next week.
They still have sold out items listed on the app, and then when you ask for your money back because you don’t want a replacement item, they look at you like you have three heads. It’s not my fault you don’t know how to update the app, so just give me my money back. After waiting for the employee to speak to the manager, we got our money back but that doesn’t make up for the gas we wasted to drive and be told the item was no longer available. Couldn’t even give me a call to tell me they weren’t available? Not very professional.
Heimi Ayala
Everything is good but there is little staff to serve customers
Atmosphere: 3
Food: 3
Service: 3
James Holman
Service was quick and the food was good, prices are high thanks to Bidenomics. The decor is nice and the restrooms are clean.
Atmosphere: 5
Food: 5
Service: 5
Iam
Love burger king, always so thankful to treat myself, my first pick is always burger king DeKalb YORKVILLE and Plano I stop at them all when I'm in ares, never disappointed in the service, friendliness and of course great taste, thank you with huge respect to all that work and serve the public, you all are very much appreciated by me, I pray all others are just as thankful
Love the 2 for $5 Whopper Jr.
Atmosphere: 4
Food: 5
Service: 5
Very friendly staff, clean atmosphere, and decent food. Great manager too. He always shows respect, and is always one step ahead. Definitely will be coming back.
Atmosphere: 5
Food: 4
Service: 5
I love the manager here. Always friendly and keeps the place clean. He always goes over and beyond ! Best Burger King EVER! Thanks for all good experiences.
Atmosphere: 5
Food: 5
Service: 5
shout out to the team member, rogelio! we came across a debit card issue and he was very patient, attentive, and kind. def recommend this place. he deserves a raise!
Atmosphere: 5
Food: 5
Service: 5
Delicious
Atmosphere: 5
Food: 5
Service: 5
Great play place
Excellent service!!
What more could I ask for??
Atmosphere: 5
Food: 5
Service: 5
I get food exclusively through the drive thru window as I work nearby, but every time I do I always have a pleasant employee at the window. Rogelio was the one at the window today and every time I've had him he has been awesome. I felt like I needed to say it and that's why I'm making this review. Great in terms of burgers I've been at this would be top for me.
Atmosphere: 5
Food: 5
Service: 5
BEST BK I have ever been to! The burgers were fresh and looked like they were ready to be photographed, the manager was incredibly friendly, the store was clean.... it was just fantastic!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Impossible Whopper
Womens bathroom looks clean however it smells like a sewer.
Atmosphere: 5
Food: 4
Service: 5
BEWARE!!! To an other customers using a debit/credit at the Burger King Drive-Thru in Plano, Illinois..today 2/15/2025 at approximately 1:30pm my sister and I had just placed our order in the Drive-Thru. When we got to the first window to pay for our food, the lady at the window took my debit card and closed the window. After what seemed like forever but was probably 30 seconds I realized I was still waiting to receive my debit card back. That’s when I noticed that the lady who took my debit card had her back turned to me and I could see she was doing something on her cellphone. While I was watching her (with her back still turned away from me) she turned around with her cellphone in one hand and my debit card in the other. When I asked her what she was doing with her back turned away from me while holding her cellphone and MY DEBIT CARD, she nervously said she was just returning a text to her boyfriend. I told her how uncomfortable I was feeling with what had just transpired and how inappropriate it was. She produced her phone with a screen opened to show me that she was just reading or responding to a text (I never did get a straight answer as to which she was doing). Anyways, as I pulled away from the Burger King in Plano with our food did I start playing possible scenarios out in my head as to what this employee might have been doing with her back turned away from us while holding my debit card in one hand and her cellphone in the other. I frantically called my husband told him what had transpired and he said to immediately put ahold on my debit card and go inform the manager as to what had happened. By the time he told me to go into the restaurant and talk to the manager my sister and I were at our next destination. So when I got home I decided that it might still be worth calling the manager at the Plano Burger King and let him or her know about the situation that had transpired. Well, when someone answered the phone I asked to speak to a manager. He informed me that he was the manager and asked what I needed. I proceeded to ask him his name, he refused to give it to me until I stated the reason for my call. So after I explained what had happened between myself and one of his employees did he reveal that he couldn’t help me that I would need to call back on Monday or Tuesday next week and speak with the Store Manager, Lucy and/or the District Manager, Maria. It was only after all this transpired that he gave me his name which was Miguel. I asked him if there was any other phone number I could call to speak with someone or if there was someone else of authority that was going to be coming into the restaurant before Monday or Tuesday? My questions were met with a very snarky No! and that there was nothing else he could do, AND as he said before I could try calling back Monday or Tuesday of next week. He didn’t take my name, phone number, nothing.
Now my only option is to cancel mine and my husband’s debit cards just to be safe. But then we’re without a way to access our money in the bank unless we want to go to the ATM and pull out cash or use a credit card until our debit cards can be replaced via the mail.
So, my only advice to anyone that is handing another person your debit card as a form of payment is to watch it VERY closely. (Especially at the above establishment.) Oh and if you were expecting to have a problem resolved at the Burger King in Plano on the weekend, forget it, because Miguel can’t do anything. You’ll have to wait till Monday or Tuesday of the next week.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
They still have sold out items listed on the app, and then when you ask for your money back because you don’t want a replacement item, they look at you like you have three heads. It’s not my fault you don’t know how to update the app, so just give me my money back. After waiting for the employee to speak to the manager, we got our money back but that doesn’t make up for the gas we wasted to drive and be told the item was no longer available. Couldn’t even give me a call to tell me they weren’t available? Not very professional.
Everything is good but there is little staff to serve customers
Atmosphere: 3
Food: 3
Service: 3
Service was quick and the food was good, prices are high thanks to Bidenomics. The decor is nice and the restrooms are clean.
Atmosphere: 5
Food: 5
Service: 5
Love burger king, always so thankful to treat myself, my first pick is always burger king DeKalb YORKVILLE and Plano I stop at them all when I'm in ares, never disappointed in the service, friendliness and of course great taste, thank you with huge respect to all that work and serve the public, you all are very much appreciated by me, I pray all others are just as thankful
Atmosphere: 5
Food: 5
Service: 5
Always good
Atmosphere: 4
Food: 5
Service: 4
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