Location sucks. ordered something in early November. All wrong. I called and Brooklyn said she would send out coupons for the mistake. Its been almost 2 months and 3 phone calls. Nothing. Horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Benjamin Novicki
Absolutely atrocious customer service. I’m a driver for DoorDash and came in to pick up an order. They said it wasn’t ready yet. Totally fine. Five minutes goes by past the pick up time I ask again how much longer it’ll be I realize they haven’t even started on the order. Another five minutes goes by I see that they’re clearly focused on the drive-through and still have yet to even put a single item in the bag for my order. After an entire 15 minutes of waiting because DoorDash wouldn’t let me unassigned the order they finally handed me the order and I mentioned how it’s ridiculous of the wait time she says “ Well, clock it then” In a snotty attitude. This was at 9:30 PM and it was not even particularly busy. The staff had time to talk to their friends that came in as well. At least two staff were talking to friends while I’m sitting here waiting for an order that hasn’t even been started.
Atmosphere: 1
Food: 1
Service: 1
Matt Berrane
Always attentive to customer needs. Food is hot and fresh. Burgers always hit the spot.
Atmosphere: 3
Food: 5
Service: 5
Brittany Caviness
The food is good, but the portions are small compared to other locations and the service is poor. It's always the longest wait of any Culver's I've ever been to. Edit: 100% improvement over the last few months.
Food: 5
Service: 5
Carolyn Deloach
Always staffed, outstanding customer service. Occasional order mistakes, but they've always been handled.Immediately.
Atmosphere: 5
Food: 4
Service: 5
toothless toe
I normally have no issues with this place, but yesterday I was pulling what looked to be tufts of fur (maybe from a dog) out of my mushroom burger. This kind of uncleanliness cannot be tolerated.
Shane Ellis
Fantastic root beer, good burgers and both of my kids like the fries! (Rare in our house!)
Atmosphere: 4
Food: 4
Service: 5
Ted Horton
Great cheese curds, just a quick visit for a snack
Atmosphere: 5
Food: 5
Service: 5
Roger Hoopes
I got a spicy chicken sandwich with a ton of mayo on it(did not ask for extra mayo btw)got home took a bite almost puked.called the store the manager or the owner told me they would reimburse me for the meal that was more than a month ago so I go back month later pretty sure I was talking to the same person about my last meal.they said they would reimburse me.a week later none of that has happend.crappy food crappy management -5 stars
Atmosphere: 1
Food: 1
Service: 2
Samuel Wells
I would say that this is a good Culver's...But it pales to the Culver's at 6 miles cypress in Fort Myers Florida...In the Fort Myers location you can actually taste the butter in the Butterburgers ! Boy they are delicious...You might want to send someone there to learn their secrer.. Just saying...If you are a snowbird check it out!
Seari was so kind and amazing at the drive through! Phenomenal customer service
Atmosphere: 5
Food: 5
Service: 5
Andrew Feltes
Feeling quite disrespected. Walked in to order a late lunch, as im working around the corner, and the person at the register had 2 women in line. She took their order and I know she saw me standing out of the way so other customers could walk by. As soon as the 2 women were done ordering, the clerk looked over at 2 other women who just walked in the door and started taking their order. Sorry but I dont have a ton of time to take a lunch and now I wont be eating any lunch today because I didnt have time to wait. I was the only person standing there waiting, and she saw me walk in and stand there waiting. Never has anything like this happened before, and every other Culvers I've been to has been on point, and things like this has happened, but every other time, the clerk at least acknowledged me, and I usually let the other customer order first still. I guess ill be bringing a bagged lunch with me for the remainder of this project.
Atmosphere: 2
Food: 3
Service: 1
Jacob
Put in a curbside order and then waited 20 min after arriving with no one else in the drive through. Finally had to go through the drive through to be handed melted ice cream and an attitude from the guy at the window
Atmosphere: 3
Food: 3
Service: 1
Mr Get It Right
I got food to bring home to my family and they messed up my mom’s order completely and then my 8 chicken tenders are cold and we’re given COLD. This is not the first time I receive bad service from this place, I will not be returning to the Plano location and will go out my way to Yorkville to receive better service and food. The other times I have ordered it’s always messed up so thank you guys for messing up my order and leaving me with a bad night after work.
Atmosphere: 1
Food: 1
Service: 1
Kryptic Cers
Wow this place has fallen from grace... The Plano effect reached this restaurant and the food was just terrible, burger and bread were soggy as heck lettuce and cold cheese slices were hanging off the side of the burger, simply disgusting and a robbery of money... Ordered pretzel bites and recieved chicken tenders so I guess that's kind of good? But left me craving pretzels and cheese smfh.
Location sucks. ordered something in early November. All wrong. I called and Brooklyn said she would send out coupons for the mistake. Its been almost 2 months and 3 phone calls. Nothing. Horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Absolutely atrocious customer service. I’m a driver for DoorDash and came in to pick up an order. They said it wasn’t ready yet. Totally fine. Five minutes goes by past the pick up time I ask again how much longer it’ll be I realize they haven’t even started on the order. Another five minutes goes by I see that they’re clearly focused on the drive-through and still have yet to even put a single item in the bag for my order. After an entire 15 minutes of waiting because DoorDash wouldn’t let me unassigned the order they finally handed me the order and I mentioned how it’s ridiculous of the wait time she says “ Well, clock it then” In a snotty attitude. This was at 9:30 PM and it was not even particularly busy. The staff had time to talk to their friends that came in as well. At least two staff were talking to friends while I’m sitting here waiting for an order that hasn’t even been started.
Atmosphere: 1
Food: 1
Service: 1
Always attentive to customer needs. Food is hot and fresh. Burgers always hit the spot.
Atmosphere: 3
Food: 5
Service: 5
The food is good, but the portions are small compared to other locations and the service is poor. It's always the longest wait of any Culver's I've ever been to.
Edit: 100% improvement over the last few months.
Food: 5
Service: 5
Always staffed, outstanding customer service. Occasional order mistakes, but they've always been handled.Immediately.
Atmosphere: 5
Food: 4
Service: 5
I normally have no issues with this place, but yesterday I was pulling what looked to be tufts of fur (maybe from a dog) out of my mushroom burger. This kind of uncleanliness cannot be tolerated.
Fantastic root beer, good burgers and both of my kids like the fries! (Rare in our house!)
Atmosphere: 4
Food: 4
Service: 5
Great cheese curds, just a quick visit for a snack
Atmosphere: 5
Food: 5
Service: 5
I got a spicy chicken sandwich with a ton of mayo on it(did not ask for extra mayo btw)got home took a bite almost puked.called the store the manager or the owner told me they would reimburse me for the meal that was more than a month ago so I go back month later pretty sure I was talking to the same person about my last meal.they said they would reimburse me.a week later none of that has happend.crappy food crappy management -5 stars
Atmosphere: 1
Food: 1
Service: 2
I would say that this is a good Culver's...But it pales to the Culver's at 6 miles cypress in Fort Myers Florida...In the Fort Myers location you can actually taste the butter in the Butterburgers ! Boy they are delicious...You might want to send someone there to learn their secrer.. Just saying...If you are a snowbird check it out!
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Seari was so kind and amazing at the drive through! Phenomenal customer service
Atmosphere: 5
Food: 5
Service: 5
Feeling quite disrespected. Walked in to order a late lunch, as im working around the corner, and the person at the register had 2 women in line. She took their order and I know she saw me standing out of the way so other customers could walk by. As soon as the 2 women were done ordering, the clerk looked over at 2 other women who just walked in the door and started taking their order. Sorry but I dont have a ton of time to take a lunch and now I wont be eating any lunch today because I didnt have time to wait. I was the only person standing there waiting, and she saw me walk in and stand there waiting. Never has anything like this happened before, and every other Culvers I've been to has been on point, and things like this has happened, but every other time, the clerk at least acknowledged me, and I usually let the other customer order first still. I guess ill be bringing a bagged lunch with me for the remainder of this project.
Atmosphere: 2
Food: 3
Service: 1
Put in a curbside order and then waited 20 min after arriving with no one else in the drive through. Finally had to go through the drive through to be handed melted ice cream and an attitude from the guy at the window
Atmosphere: 3
Food: 3
Service: 1
I got food to bring home to my family and they messed up my mom’s order completely and then my 8 chicken tenders are cold and we’re given COLD. This is not the first time I receive bad service from this place, I will not be returning to the Plano location and will go out my way to Yorkville to receive better service and food. The other times I have ordered it’s always messed up so thank you guys for messing up my order and leaving me with a bad night after work.
Atmosphere: 1
Food: 1
Service: 1
Wow this place has fallen from grace... The Plano effect reached this restaurant and the food was just terrible, burger and bread were soggy as heck lettuce and cold cheese slices were hanging off the side of the burger, simply disgusting and a robbery of money... Ordered pretzel bites and recieved chicken tenders so I guess that's kind of good? But left me craving pretzels and cheese smfh.
Atmosphere: 2
Food: 1
Service: 1
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