Baskin-Robbins

1204 S Milwaukee Ave, Prospect Heights
(847) 215-2211

Recent Reviews

Ramymanu United

I got a milkshake with plastic broken pieces in it ,tried to call them to have an explanation, but they never answered

Rachel Pressler

The staff are amazing and so friendly. They got my order right and were just so kind. Would recommend and will be back! New favorite Dunkin.

Hari D.

Great service. Assortments if ice cream is great. Tried Mango, chocolate and other flavors. Tested good!

cheryl owen

I ordered from Uber. Two scoops of ice cream. It came with one scoop wrong flavor. It was mushy and gritty tasting. I threw it out. It cost me over $17.00!!!!!

Kami Martin

I didn’t think to read the reviews before stopping here. We got there at 7:25 PM and he immediately ran after us and locked the door so no other customers could come in. They close at 8:00 PM. He was impatient and we felt very rushed. Also, it was SO hot in the shop. We looked at the thermostat and it was 82 degrees! Many of the ice cream tubs in the freezer case had frost and freezer burn all over them. They had available 4 of the 20-30 toppings on the sign. At checkout, he insisted I pay cash, but couldn’t make exact change so gave me a 27 cent discount. A car pulled up as we were eating outside (too hot inside) and they couldn’t get in though the hours on Google and the door said 8:00. I do not recommend giving this place your business. They don’t care about the customer, your experience, or your business from what I could see.

Justin Dahl

I ordered a milkshake, not frozen milk. The employees were perfectly nice in the drive thru and I had no issues with them other than the fact that they don't know how to make milkshakes. It was watered down with literal chunks of ice in it. Like I couldn't even use a straw because of clear, see through ice clogging it.up. I have literally no idea how this happened, but all I know is that I won't be returning to this location.

awesomike1

Go to any other Baskin Robbins. Literally any other location is leaps and bounds better than this one. Only use is location convenience.

jessica cruz (Lilith)

Great nice service. The girls that work there where really nice n helpful.

Olga Varabei

Clean, friendly, great variety of ice cream

satheesh kumar

Never ever go to this store.Firstly. They not even greeted customer though entire store is empty and no drive through customers.Secondly. They did not understand what Ia asking for. This is fine...sometime mis communication.Thirdly, I asked for bill and she thrown in the dustbin. Finally i said atleast thanks for giving ice cream but no reply....seriously I regret in my life going to this shop at this location. I never see this behavior in any store any location. Seriously. Good bye to this store

Olga Varabei (BalarUS)

Clean, friendly, great variety of ice cream

Alexander Martinez

Talk about Baskin Robbins. You guys do not carry anything in stock. Why do you call yourself an ice cream shop when you do not have what I ask for. Plus you make the items wrong. Bad Business

jessica cruz

Great nice service. The girls that work there where really nice n helpful.

Liz S.

Bad experience! My daughter was so excited for elevennade and the ice cream from stranger things and they didnt even know how to make it?...the cone was so chewy ?

Sari V.

The service and beverages were very good.

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