The place is clean. People are nice but The food is cold and not fresh. They are slow and take their time
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: French Fries
Southside Steve
6/7/24:Christie and Sarah served up the greatest McRib meal,handled my request cheerfully & made me feel welcome as if it was their own small town restaurant with big flavor! Best McDonald’s ever.Keep the self serve soda fountain.Way to go.This reflects on the owners/management as well. Good job! Thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: McDonald's Big Mac
Mike Killam
Never again. I placed my order on the app at 10AM. Arrived at the McDonalds by 10:15. By the time I got to the order window it was 10:25 and there was an issue with my mobile code so the guy at the window had me pull forward. No issues so far, he was super nice and trying to figure out the issue. He called his manager over who immediately started making everything MY fault. I was told they stop making mobile orders for breakfast five minutes before the cutoff—but that cutoff happened WHILE IN LINE waiting to talk to him because his system had an error. Then he told me breakfast was closed, at 10:29. So if I had just placed my order at the window instead of using the app, they would have made it without a second thought. I told him this, and asked if he’d just make it because it’s still 10:29 and I drove all the way out there to bring back breakfast for the family. He said no. So I asked how I get my money back as it already went through on Apple Pay and he told me to wait three days. So now I have no food, and I have to drive back empty handed, and wait three days to get my money back. The manager was horrible and rude. Big props to the nice staff who have to deal with him.
Service: 1
Greg Schwantner
McDonald's finest food with lake view.
Parking: Park and look at the lake.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcgriddles
Steve Kroncke
This particular store doesn't work quickly. I waited for 10 minutes and still didn't receive the food I had paid for. I strongly suggest avoiding this location. The price is higher than most and the speed is worse.
Atmosphere: 1
Food: 2
Service: 1
Greg Weber
Found a used napkin in my chicken big mac!!!
Atmosphere: 1
Food: 1
Service: 1
woop2541
Rude to my mother in law and threw out my food 2 minutes after 1030 horrible crew and management they should be shut down
Atmosphere: 1
Food: 1
Service: 1
Lilli Wilburn
rude to my mom and threw my food out before i got it because i was there 2 mins after 10:30
They refused to let an almost 7 month pregnant woman knocking on the door at 6:48am and after pulling up to the drive thru they still denied to open the doors saying "management issues". Very unprofessional and poorly ran. Been going to the McDonalds for months in the early morning to use the bathroom and buy breakfast and never once had a problem.
Yessenia Urbina
They refused to let an almost 7 month pregnant woman knocking on the door at 6:48am and after pulling up to the drive thru they still denied to open the doors saying "management issues". Very unprofessional and poorly ran. Been going to the McDonalds for months in the early morning to use the bathroom and buy breakfast and never once had a problem. I drop my partner off at work and typically stop by McDonald’s to use the bathroom since pregnancy. It’s a Friday but seriously? You think it’s okay to have your lobby locked for the entire first hour? Very unprofessional, short staffed and honestly sad that it’s one of the only options for breakfast in Richmond.
Atmosphere: 1
Food: 1
Service: 1
Mark Mefford
Worst McDonald's ever waited 30 minutes for food never got it finally went in and just asked for money back
Service: 1
Nick
Drive thru time has recently gone downhill significantly. I spend 15+ minutes in the drive thru my last handful of visits even after ordering ahead with the app, not really at peak times either. Workers are friendly and food is fine, it would be nice if they can improve the drive thru.
The place is clean. People are nice but The food is cold and not fresh. They are slow and take their time
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: French Fries
6/7/24:Christie and Sarah served up the greatest McRib meal,handled my request cheerfully & made me feel welcome as if it was their own small town restaurant with big flavor! Best McDonald’s ever.Keep the self serve soda fountain.Way to go.This reflects on the owners/management as well. Good job! Thank you.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: McDonald's Big Mac
Never again. I placed my order on the app at 10AM. Arrived at the McDonalds by 10:15. By the time I got to the order window it was 10:25 and there was an issue with my mobile code so the guy at the window had me pull forward. No issues so far, he was super nice and trying to figure out the issue. He called his manager over who immediately started making everything MY fault. I was told they stop making mobile orders for breakfast five minutes before the cutoff—but that cutoff happened WHILE IN LINE waiting to talk to him because his system had an error. Then he told me breakfast was closed, at 10:29. So if I had just placed my order at the window instead of using the app, they would have made it without a second thought. I told him this, and asked if he’d just make it because it’s still 10:29 and I drove all the way out there to bring back breakfast for the family. He said no. So I asked how I get my money back as it already went through on Apple Pay and he told me to wait three days. So now I have no food, and I have to drive back empty handed, and wait three days to get my money back. The manager was horrible and rude. Big props to the nice staff who have to deal with him.
Service: 1
McDonald's finest food with lake view.
Parking: Park and look at the lake.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mcgriddles
This particular store doesn't work quickly. I waited for 10 minutes and still didn't receive the food I had paid for. I strongly suggest avoiding this location. The price is higher than most and the speed is worse.
Atmosphere: 1
Food: 2
Service: 1
Found a used napkin in my chicken big mac!!!
Atmosphere: 1
Food: 1
Service: 1
Rude to my mother in law and threw out my food 2 minutes after 1030 horrible crew and management they should be shut down
Atmosphere: 1
Food: 1
Service: 1
rude to my mom and threw my food out before i got it because i was there 2 mins after 10:30
Atmosphere: 1
Food: 1
Service: 1
Foods always fresh here. Service is always quick
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
My burger didn't come with a top bun...
Food: 1
Restaurantji Recommends
They refused to let an almost 7 month pregnant woman knocking on the door at 6:48am and after pulling up to the drive thru they still denied to open the doors saying "management issues". Very unprofessional and poorly ran. Been going to the McDonalds for months in the early morning to use the bathroom and buy breakfast and never once had a problem.
They refused to let an almost 7 month pregnant woman knocking on the door at 6:48am and after pulling up to the drive thru they still denied to open the doors saying "management issues". Very unprofessional and poorly ran. Been going to the McDonalds for months in the early morning to use the bathroom and buy breakfast and never once had a problem. I drop my partner off at work and typically stop by McDonald’s to use the bathroom since pregnancy. It’s a Friday but seriously? You think it’s okay to have your lobby locked for the entire first hour? Very unprofessional, short staffed and honestly sad that it’s one of the only options for breakfast in Richmond.
Atmosphere: 1
Food: 1
Service: 1
Worst McDonald's ever waited 30 minutes for food never got it finally went in and just asked for money back
Service: 1
Drive thru time has recently gone downhill significantly. I spend 15+ minutes in the drive thru my last handful of visits even after ordering ahead with the app, not really at peak times either. Workers are friendly and food is fine, it would be nice if they can improve the drive thru.
Atmosphere: 2
Food: 4
Service: 2
I WISH THAT YOU HAD SHAMROCK SHAKES ALL YEAR
Atmosphere: 5
Food: 5
Service: 5
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