Customers for over 15 years but WON'T STEP A FOOT BACK IN!! It's okay because the pizza has been slacking the last few times..
The Richmond locations 'new' (nameless) manager HUNG UP on me, twice. When I asked to speak to the manager she said "I am the manager!" & refused to provide her name when I asked. She's rude and has terrible business/customer service skills.
Based on that 2 minute conversation with your "manager", you've lost customers for life.
I will NEVER recommend Papa Saverios to any future customers either. Nicely done!
If you're reading this, it's best to get food from any other local businesses.
Atmosphere: 1
Food: 1
Service: 1
Kevin Brown
Seems like the owner has lost their way they are only concerned with the gaming room I guess that's where they make most of their money
Atmosphere: 2
Food: 4
Service: 3
John Bishop
I've only had their pizza. It's pretty good pizza for the area. Seems like the sauce,cheese or something has changed tho over the past year or so. But still my go to in
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Thin Crust Pizza
Dawn Adenau
We went on the weekend and the staff were great. Pizza was good too....will definitely go back for more!
Atmosphere: 4
Food: 4
Service: 5
J D
Best pizza around
Atmosphere: 5
Food: 5
Service: 5
Brian Grams
**1 Star Review:**
I had an awful experience with this place. My pizza arrived **1 hour and 13 minutes** after the estimated delivery time. I called several times and was repeatedly told they were backed up, but the pizza was out for delivery and would arrive "in a few minutes." When the driver finally showed up, she admitted there was a mistake in the delivery, causing the long delay.
By the time the pizza arrived, it had been sitting in the delivery car for about an hour and a half—it was cold, soggy, and completely inedible. I asked for a refund, but instead, I was only offered a credit for a "free item" on my next order. After being lied to about the situation and receiving such terrible service, I will **not** be returning, and a credit does nothing to make up for this terrible experience.
Beth Fiegel
Delivery was 40 minutes late for our one hour lunch break. No call to notify us it would be late, no apology, no attempt to make it right. When I did call to see if the food was coming at all, the person who answered my call at the store level couldn’t have cared any less about customer service.
beph ann
Placed an online order for 5 people to be delivered to my office at lunch. Order was 45 minutes late. No one called to notify me it would be late. I had to call. I requested each box be labeled, that was ignored. No apologies made, no attempts to make it right.
Food: 4
Service: 1
John Johnson
Excellent thin crust pizza. The chicken Alfredo was outstanding. Best pizza.
First time and I have been really satisfied with the lasagna taste ,the marinara sauce from the mozzarella sticks and garlic bread ? my order was for takeout so impressed how they did very carefully, now I’m going to enjoy the tiramisu . ?
Atmosphere: 5
Food: 5
Service: 5
Sue Kral
I ordered a full tray salad last minute. Picked it up it was ready to go, the salad was fantastic came with plenty of dressing and croutons. The salad was actually the hit of the whole meal. Thank you
Food: 5
Service: 5
Timothy Tesch
Wednesday is a great time to go. Eat dine in
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Thin Crust Pizza
Pam Kroll
The gal who is the Manager is so sweet but her hands are tied as she doesn't have enough help. The pizza dough has changed and is not as good as it used to be. Please correct it so it goes back to the really good crust.....
Customers for over 15 years but WON'T STEP A FOOT BACK IN!! It's okay because the pizza has been slacking the last few times..
The Richmond locations 'new' (nameless) manager HUNG UP on me, twice. When I asked to speak to the manager she said "I am the manager!" & refused to provide her name when I asked. She's rude and has terrible business/customer service skills.
Based on that 2 minute conversation with your "manager", you've lost customers for life.
I will NEVER recommend Papa Saverios to any future customers either. Nicely done!
If you're reading this, it's best to get food from any other local businesses.
Atmosphere: 1
Food: 1
Service: 1
Seems like the owner has lost their way they are only concerned with the gaming room I guess that's where they make most of their money
Atmosphere: 2
Food: 4
Service: 3
I've only had their pizza. It's pretty good pizza for the area. Seems like the sauce,cheese or something has changed tho over the past year or so. But still my go to in
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Thin Crust Pizza
We went on the weekend and the staff were great. Pizza was good too....will definitely go back for more!
Atmosphere: 4
Food: 4
Service: 5
Best pizza around
Atmosphere: 5
Food: 5
Service: 5
**1 Star Review:**
I had an awful experience with this place. My pizza arrived **1 hour and 13 minutes** after the estimated delivery time. I called several times and was repeatedly told they were backed up, but the pizza was out for delivery and would arrive "in a few minutes." When the driver finally showed up, she admitted there was a mistake in the delivery, causing the long delay.
By the time the pizza arrived, it had been sitting in the delivery car for about an hour and a half—it was cold, soggy, and completely inedible. I asked for a refund, but instead, I was only offered a credit for a "free item" on my next order. After being lied to about the situation and receiving such terrible service, I will **not** be returning, and a credit does nothing to make up for this terrible experience.
Delivery was 40 minutes late for our one hour lunch break. No call to notify us it would be late, no apology, no attempt to make it right. When I did call to see if the food was coming at all, the person who answered my call at the store level couldn’t have cared any less about customer service.
Placed an online order for 5 people to be delivered to my office at lunch. Order was 45 minutes late. No one called to notify me it would be late. I had to call. I requested each box be labeled, that was ignored. No apologies made, no attempts to make it right.
Food: 4
Service: 1
Excellent thin crust pizza. The chicken Alfredo was outstanding. Best pizza.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Thin Crust Pizza, Mozzarella Sticks
Always the best pizza
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love the deep dish
Atmosphere: 4
Food: 4
Service: 4
First time and I have been really satisfied with the lasagna taste ,the marinara sauce from the mozzarella sticks and garlic bread ? my order was for takeout so impressed how they did very carefully, now I’m going to enjoy the tiramisu . ?
Atmosphere: 5
Food: 5
Service: 5
I ordered a full tray salad last minute. Picked it up it was ready to go, the salad was fantastic came with plenty of dressing and croutons. The salad was actually the hit of the whole meal. Thank you
Food: 5
Service: 5
Wednesday is a great time to go. Eat dine in
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Thin Crust Pizza
The gal who is the Manager is so sweet but her hands are tied as she doesn't have enough help. The pizza dough has changed and is not as good as it used to be. Please correct it so it goes back to the really good crust.....
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Thin Crust Pizza
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