Dunkin' Baskin Robbins
1800 1st Ave, Rock Falls
(708) 263-9756
Recent Reviews
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Polite and quick service
Food: 5
Service: 5
Overall disappointed the pumpkin latte was ass the cashier didn't even know what was out until I alr ordered and then I had to re order another scopp just for it to be also out so I asked again and ended up with only my requested chocolate chip and wtvr tf I else got aftermath 2 SCOOPS HORRIBLE RATING SORRY
Atmosphere: 1
Food: 1
Service: 1
This is my 3rd time going to this Baskin Robins. 2 out of the 3 times they have had 5 or less flavors(tonight they had 4). Employees are nice but they never have anything, would not be recommend. (How does an ice cream place not have ice cream??)
Used to love the egg and cheese wraps but the price has doubled lately so not so much now
Atmosphere: 4
Food: 4
Service: 4
If I could zero stars on service I would. These kids are so rude. I don't know who goes here for coffee or anything because there are way better places for donuts and coffee.! The girl yesterday didn't seem thrilled. Didn't say have a good day or even offer me my receipt. I decided to go in the bathroom to make a quick pee stop. Omg! There is a sign saying they deep clean amd take pride. Yet woth the amount of dust on the sink, I highly doubt they clean it once a week. Thank goodness the seating area looks clean. I took pics. I told the girl and she gave me this confused face. And said okay. I just wanted my bday scoop. But I honestly never support dunkin. The donuts are better at Casey's and those were frozen donuts!
Atmosphere: 1
Food: 2
Service: 1
Ordered using the app for drive thru. The dude at the window, mind you this is 8:10am and they were not busy at all, hands me half the order and walks away. I have to get his attention to come back and asked, politely, where the rest of my order is. He rolls his eyes, shuts the window and walks away. A minute later a different employee comes back with the rest of my order.There was confusion on cream cheese for the bagel. I pull over, go in, to figure it out and instead of being helpful he was all piss and sass.I'll not be going back there. Plenty of other options.
Atmosphere: 1
Food: 3
Service: 1
Needed a ice coffee fix n bagel with cream cheese on a very cold day. Ordered ahead for points. Thank you workers who braved the cold for work. Workers shouldn't be penalized due to poor weather conditions... Safety should always be first...
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Macchiato, Bagels, Wake-Up Wrap - Ham Egg and Cheese, Different Types of Donuts, Egg and Cheese, Wake-Up Wrap - Veggie Egg White
What’s the phone number to this location?
Employees can't give the right size straws for a drink. They put the wrong lids on drinks. When you ask for no or little ice in your drink the cup is not even close to being full but you pay 7 bucks for a drink! Or ask for no mocha and they make a mistake and put mocha in your drink but let them know you didn't want it they get and attitude.
Atmosphere: 1
Food: 1
Service: 1
Sandwich was burnt, sorry but my blind grandmother could see this was burnt. Poor attention to detail.
Atmosphere: 3
Food: 1
Service: 2
Restaurantji Recommends
Tried going at 8 pm, said the indoor was open til 9 pm. Doors were locked. Won't be going back.
Atmosphere: 1
Food: 1
Service: 1
Very disappointed I ordered a jelly filled a handful of munchkins and a chocolate frosting long john and they were all shoved in a bag and almost all the chocolate frosting is off the long john on all the other donuts and when I went to call in they don't have a number listed on Google.
What terrible service. We went inside and waited for 10 minutes just to order. Meanwhile they processed 15 drove thru cars while we just stood waiting to order. How stupid. Don't bother going into this place.
Slow service. Store was clean
Super sad. My friend has never had Baskin-Robbins ice-cream, he's 57. We have been trying to get ice-cream for 3 weeks now and they still don't have any. It's the second week of June. Y'all sell ice-cream ?. I am so disappointed.
Atmosphere: 5
Food: 1
Service: 5
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