I just stood at the counter for 15 minutes and was ignored. Then another guy walked in behind me and they took his order and still ignored me waiting at the counter. It sucks this is the only location I know of that still has a children's playplace because I always have the worst experience at this location.
Service: 1
Lily Kerwin
My children had great fun in playground and enjoyed their meal.
Food: 5
Service: 4
Paula D
Food was fresh, there was a wait but service was good. Playground is impressive.
Atmosphere: 4
Food: 5
Service: 4
Kaycee Holcomb
Would do zero stars if possible waited in the driver thru for almost 15 minutes for my food to be cold ???
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Fries
Arthur Pearce
Worst BK I've ever worked at. Terrible management. Got fired via text cause I got pneumonia and couldn't work for a week. The place is disgusting with charred and greased hood vents and floors. Soap for dishes does not work properly. Everything is half as broken. Let food sit for hours before rotation. Do not spend money here if I was you.
Atmosphere: 1
Food: 1
Service: 1
Tom Sweeney
Never was waited on. Overall sucky experience.
Bethanie Snider
Lady was very rude while taking my order, the whopper didn’t have any bacon on it. The fries, onion rings and chicken fries were cold and hard. Didn’t receive any sauce I asked for. Food was completely inedible. Bonus they don’t answer the phone when I tried to
Atmosphere: 1
Food: 1
Service: 1
CYBER COBRAS
Save the money and just make hamburger helper.......
Atmosphere: 1
Food: 1
Service: 1
Shana Webber
I went thru drive thru the guy tht took order was very kind great customer service. Paid for my food 49$ may I add and they processed to hand me my food I hade 2 meals 5 sides they crammed everything into a little bag like I order a jr burger oh nooo than I check the bag in missing 2 items and everything was burnt. The manager was nice enough to make everything fresh but tht kid in the front he needs more training or to be fired very disappointed and was on his phone more than helping his crew
Missing items, not enough workers & no one answered my phone calls to help with missing items ?
Atmosphere: 2
Food: 5
Service: 1
Martha De Luna
HORRIBLE!!!!! Attitude to the fullest!!! Please invest on your staff. The workers look and treat customers as they feel about their job. It's sad to see that. I ordered 4 breakfast sandwiches all smashed, and wet like they have been sitting there all morning. With only 2 workers one taking the drive thru orders and payment, the other employee making the sandwiches. When I walked in requesting my refund or my order made fresh the two employees had a horrible attitude. The cook had no facial expression. The one who took my order and payment snatched the bag and threw it in the trash can aggressively. Walked away with no comment. Returned with my cash refund. So we drove all the way to S. Alpine BK and absolutely amazing service. A HUGE difference. The manager and the employee who was training deserve 5 stars! Customer service skills starts with MANAGEMENT!
Atmosphere: 1
Food: 1
Service: 1
Aaron Van Cleve
They never pick up the phone. Always rude. McDonald's and Wendy's are next door ?. Do yourself a favor and go somewhere else.
Atmosphere: 3
Food: 3
Service: 1
Alondra Luna
Don't bother using the app here I've used it 7 times each time they say" what's your order we never got it " half of my order is usually out of stock and I'm told to and I quote " contact someone on the app for a refund" they have no idea what's going on, always out of crowns for the kids. Horrible service horrible .Parking: Plenty of parking
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: French Fries, Cheesy Tots
Cathie Kentner
This location does not have the coca cola freestyle machine. Impossible whopper made hot and fresh.
My kids had a blast in the playground and loved their meal.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fries, Bacon King, Whopper Jr, Impossible Burger
I just stood at the counter for 15 minutes and was ignored. Then another guy walked in behind me and they took his order and still ignored me waiting at the counter. It sucks this is the only location I know of that still has a children's playplace because I always have the worst experience at this location.
Service: 1
My children had great fun in playground and enjoyed their meal.
Food: 5
Service: 4
Food was fresh, there was a wait but service was good. Playground is impressive.
Atmosphere: 4
Food: 5
Service: 4
Would do zero stars if possible waited in the driver thru for almost 15 minutes for my food to be cold ???
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Fries
Worst BK I've ever worked at. Terrible management. Got fired via text cause I got pneumonia and couldn't work for a week. The place is disgusting with charred and greased hood vents and floors. Soap for dishes does not work properly. Everything is half as broken. Let food sit for hours before rotation. Do not spend money here if I was you.
Atmosphere: 1
Food: 1
Service: 1
Never was waited on. Overall sucky experience.
Lady was very rude while taking my order, the whopper didn’t have any bacon on it. The fries, onion rings and chicken fries were cold and hard. Didn’t receive any sauce I asked for. Food was completely inedible. Bonus they don’t answer the phone when I tried to
Atmosphere: 1
Food: 1
Service: 1
Save the money and just make hamburger helper.......
Atmosphere: 1
Food: 1
Service: 1
I went thru drive thru the guy tht took order was very kind great customer service. Paid for my food 49$ may I add and they processed to hand me my food I hade 2 meals 5 sides they crammed everything into a little bag like I order a jr burger oh nooo than I check the bag in missing 2 items and everything was burnt. The manager was nice enough to make everything fresh but tht kid in the front he needs more training or to be fired very disappointed and was on his phone more than helping his crew
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Whopper
Restaurantji Recommends
Missing items, not enough workers & no one answered my phone calls to help with missing items ?
Atmosphere: 2
Food: 5
Service: 1
HORRIBLE!!!!! Attitude to the fullest!!! Please invest on your staff. The workers look and treat customers as they feel about their job. It's sad to see that. I ordered 4 breakfast sandwiches all smashed, and wet like they have been sitting there all morning. With only 2 workers one taking the drive thru orders and payment, the other employee making the sandwiches. When I walked in requesting my refund or my order made fresh the two employees had a horrible attitude. The cook had no facial expression. The one who took my order and payment snatched the bag and threw it in the trash can aggressively. Walked away with no comment. Returned with my cash refund. So we drove all the way to S. Alpine BK and absolutely amazing service. A HUGE difference. The manager and the employee who was training deserve 5 stars! Customer service skills starts with MANAGEMENT!
Atmosphere: 1
Food: 1
Service: 1
They never pick up the phone. Always rude. McDonald's and Wendy's are next door ?. Do yourself a favor and go somewhere else.
Atmosphere: 3
Food: 3
Service: 1
Don't bother using the app here I've used it 7 times each time they say" what's your order we never got it " half of my order is usually out of stock and I'm told to and I quote " contact someone on the app for a refund" they have no idea what's going on, always out of crowns for the kids. Horrible service horrible .Parking: Plenty of parking
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: French Fries, Cheesy Tots
This location does not have the coca cola freestyle machine. Impossible whopper made hot and fresh.
Food: 4
Service: 4
Recommended dishes: Impossible Burger