Staff was incredibly rude and did not checking with why I was waiting for 20 minutes for a sandwich and wings. They messed up my order and then forgot to make it. Kids cut in line to place extra food order and the girl did not stop them. Terrible customer service and no care. Never going back, mall location is much better!
Atmosphere: 1
Food: 1
Service: 1
Luis Castillo
Stopped in here yesterday 4/16/25 at the Rockford e state st location. as soon as I seen the new steak sandwich 🥪 being cooked on the grill by employee Bounma I just had to have one. To my amazement it was the best sandwich I have eaten in a very long time and I will definitely be back for this same sandwich. Bounma was very friendly and professional while helping customers. He made this Charley's location worth going back to. Great job 👏
JBoof
Food is amazing here.
Sheryl Hawley
What happened??? Had a terrible sandwich from here! Bacon 3 cheesesteak. Asked for well-done bacon, it was fatty, there was hardly any meat on the sandwich, and the cheese hadn't even melted! Chicken California, same with the meat, hardly any, all cheese! I will say that's not usual for here in my experience. Bad today tho.
frank moore
These guys were very friendly got my order done fast and correct and it was hot and delicious. Thanks!
Julius Rankins
Delicious clChicken Philly great service clean operation
30 bucks for 2 sandwiches and 2 drinks regular size. Reg Bacon 3 cheese with only mayo was laughable as it hardly had any meat on the sandwich and the pepperoni cheese steak was suppose to have only jalapeño but they added everything on it. Definitely a huge disappointment and def not worth the price at all. This place is a joke.
Cinncakes88
Food was trash no flavor for sandwiches at all very bland fries are extra trash no salt big huge fries steak on sandwiches were not chopped up bread was hard an dry cheese on fries were terrible Philly steak in chicken mix at the da catch on riverside is the bomb I’ll rather have 2of those for the price I paid for just one combo meal at this place will never again order from here I’ll just take that ride on the other side of town where I know I’m getting fresh everything on my sandwich
Jeannie Moore
Kind and very quick. I go there once a week.
Sue Hamilton
Good food.
David Gomez
Food was great and all but they forgot the lettuce and tomato and I was literally halfway into my sandwich and there was a hair. Earlier on no employees seen wearing hairnets AT ALL.
Very good sandwiches. They seem to be inconsistent with the amount of steak the second time my husband's seemed very short on steak.
Atmosphere: 4
Food: 4
Service: 4
The Phili meat was tender but not alot of flavor.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Philly Cheesesteak
A top spot for philly steaks, we hit this place up at least once a week. Great food and staff,
Atmosphere: 5
Food: 5
Service: 5
My biggest beef here be pricing for thin lunch meat otherwise love this place
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Philly Cheesesteak, Watermelon Strawberry Lemonade
Staff was incredibly rude and did not checking with why I was waiting for 20 minutes for a sandwich and wings. They messed up my order and then forgot to make it. Kids cut in line to place extra food order and the girl did not stop them. Terrible customer service and no care. Never going back, mall location is much better!
Atmosphere: 1
Food: 1
Service: 1
Stopped in here yesterday 4/16/25 at the Rockford e state st location. as soon as I seen the new steak sandwich 🥪 being cooked on the grill by employee Bounma I just had to have one. To my amazement it was the best sandwich I have eaten in a very long time and I will definitely be back for this same sandwich.
Bounma was very friendly and professional while helping customers. He made this Charley's location worth going back to. Great job 👏
Food is amazing here.
What happened??? Had a terrible sandwich from here! Bacon 3 cheesesteak. Asked for well-done bacon, it was fatty, there was hardly any meat on the sandwich, and the cheese hadn't even melted! Chicken California, same with the meat, hardly any, all cheese! I will say that's not usual for here in my experience. Bad today tho.
These guys were very friendly got my order done fast and correct and it was hot and delicious. Thanks!
Delicious clChicken Philly great service clean operation
Restaurantji Recommends
30 bucks for 2 sandwiches and 2 drinks regular size. Reg Bacon 3 cheese with only mayo was laughable as it hardly had any meat on the sandwich and the pepperoni cheese steak was suppose to have only jalapeño but they added everything on it. Definitely a huge disappointment and def not worth the price at all. This place is a joke.
Food was trash no flavor for sandwiches at all very bland fries are extra trash no salt big huge fries steak on sandwiches were not chopped up bread was hard an dry cheese on fries were terrible Philly steak in chicken mix at the da catch on riverside is the bomb I’ll rather have 2of those for the price I paid for just one combo meal at this place will never again order from here I’ll just take that ride on the other side of town where I know I’m getting fresh everything on my sandwich
Kind and very quick. I go there once a week.
Good food.
Food was great and all but they forgot the lettuce and tomato and I was literally halfway into my sandwich and there was a hair. Earlier on no employees seen wearing hairnets AT ALL.
Atmosphere: 2
Food: 3
Service: 1
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