I received a virtual gift card. I went to purchase food on 1/10 and the QR code didn't take. The ladies working the counter were able to enter it manually and I was on my way. Went back on 1/11 and again the QR code didn't work. This time I was told the gift card was a fake and I was asked where I got the gift card from. I was treated rudely when I asked why it worked one day but not the next. Customer service was not up to Culvers standards
Service: 1
Donna Koss
I love this location. Always excellent service from every employee an they are so courteous when i go through drive thru with my dogs they always provide a pup cup without even asking. By far the best fast food in all of Rockford!
Atmosphere: 5
Food: 5
Service: 5
Taylor Fowler
Food was good when I actually got my entire order. HOOORRRIBLLEEE customer service. Rude staff. They literally gave us half our food and none of our ice cream. We had a huge order since we were ordering for a bunch of people and didn’t even think about them messing it up as bad as they did. We called…they had a terrible terrible attitude towards giving us our owed food as we paid a lot. Showed up, they gave us a horrible attitude. Someone that’s food was messed up went inside to get her order fixed because we didn’t notice hers was completely messed up when we called about our food. The employees were inside talking horrible about us. And others were inside getting their orders fixed because they messed up there’s as well. They still forgot something of ours so I went inside to get it and the employees gave me a horrible attitude and the woman who “helped” us in the window stared at me with the most disgusted face with attitude.. wouldn’t even help me…just stared at me. Someone else had to help me. The lady is younger, has glasses, brown hair and puts a nice front on but is absolutely rude and should not work in fast food…period… if you can’t own up and handle your mistakes then get a different profession.. will never recommend this place to anyone and will never be going back there. To talk about customers out loud infront of other customers, claim we’re lying about their mess up, not want to fix their mistakes, and treat your customers the way we were treated when we were nothing but nice at first… is so unprofessional and absolutely ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Stefan Cook
Always fresh, tasty and clean place.. there ice cream is tasty and made the same day
Atmosphere: 5
Food: 5
Service: 5
Tech Buster
Great food and staff
Atmosphere: 5
Food: 5
Service: 4
Scott Wessel
A great consistent experience for Culver's. The service at the counter was friendly and very personable. The restaurant is clean and nicely decorated for the holidays.
Atmosphere: 5
Food: 4
Service: 5
Kevin McClure
Their custard is the best I'd recommend any of the concrete mixers
Atmosphere: 5
Food: 5
Service: 5
Mary Booker
The food was good, not many options for vegans.
Atmosphere: 5
Food: 3
Service: 5
Gina Love
Great experience and kind people
Atmosphere: 5
Food: 5
Service: 5
Mallory Wrenn
I'm not going to this location anymore. It's close to work so I've gone many times and they either take forever, don't bring items out that you paid for, or you order them and they don't actually put them on your order. This happens EVERY time. Today was the last straw. Not only was my order incorrect in many ways, the burgers were greasy and looked terrible. I don't write many negative reviews and I overlook mistakes all the time, but all this location does is make mistakes and this fast food is way too expensive to be getting it wrong all the time.
Food was blah, register operator was hard to understand, got our order wrong
Atmosphere: 4
Food: 3
Service: 3
Rena McCormick
My husband was ordering free chicken sandwiches (which he had coupons for) when a male employee came to the register and demanded to know where he got them. My husband stated that a friend gave them to him a few months ago. The employee then told my husband that if he has a whole box of coupons it is theft, asked him if he stole them and said he would be “looking into it”. My husband told the employee that he did not steal anything, let alone a box of coupons, that he’d gotten a few of them from a friend a few months ago and that he didn’t know it was illegal to use coupons for food. The employee caused an unnecessary scene and was extremely disrespectful to my husband. The entire experience was offensive. We won’t be patronizing this particular establishment again.
Atmosphere: 1
Food: 1
Service: 1
Richard McDonald
Culver's is always a great fresh fast food restaurant, with all the healthy food offerings.
Atmosphere: 5
Food: 5
Service: 5
Tracy Davis
I ordered 2 Burgers and 2 fries with 4 cheese cups for delivery. I only got ONE fry which wasn't even filled up. They were also cold and undercooked. When I called, there was no apology, just rude and telling me to contact my app. Of course, I did, but it was a store mistake, so I was letting them know.
Food: 1
Service: 1
Zeyda lang
horrible place to go. i waited 45min for the jumbo shrimp basket and i never got the food. i even ask one of the employees how much longer and he said oh ok let me check and never came back.i just left the place i was so mad to go inside . i had to take my child to practice. so ridiculous.. never again.
I received a virtual gift card. I went to purchase food on 1/10 and the QR code didn't take. The ladies working the counter were able to enter it manually and I was on my way. Went back on 1/11 and again the QR code didn't work. This time I was told the gift card was a fake and I was asked where I got the gift card from. I was treated rudely when I asked why it worked one day but not the next. Customer service was not up to Culvers standards
Service: 1
I love this location. Always excellent service from every employee an they are so courteous when i go through drive thru with my dogs they always provide a pup cup without even asking. By far the best fast food in all of Rockford!
Atmosphere: 5
Food: 5
Service: 5
Food was good when I actually got my entire order. HOOORRRIBLLEEE customer service. Rude staff. They literally gave us half our food and none of our ice cream. We had a huge order since we were ordering for a bunch of people and didn’t even think about them messing it up as bad as they did. We called…they had a terrible terrible attitude towards giving us our owed food as we paid a lot. Showed up, they gave us a horrible attitude. Someone that’s food was messed up went inside to get her order fixed because we didn’t notice hers was completely messed up when we called about our food. The employees were inside talking horrible about us. And others were inside getting their orders fixed because they messed up there’s as well. They still forgot something of ours so I went inside to get it and the employees gave me a horrible attitude and the woman who “helped” us in the window stared at me with the most disgusted face with attitude.. wouldn’t even help me…just stared at me. Someone else had to help me. The lady is younger, has glasses, brown hair and puts a nice front on but is absolutely rude and should not work in fast food…period… if you can’t own up and handle your mistakes then get a different profession.. will never recommend this place to anyone and will never be going back there. To talk about customers out loud infront of other customers, claim we’re lying about their mess up, not want to fix their mistakes, and treat your customers the way we were treated when we were nothing but nice at first… is so unprofessional and absolutely ridiculous.
Atmosphere: 1
Food: 3
Service: 1
Always fresh, tasty and clean place.. there ice cream is tasty and made the same day
Atmosphere: 5
Food: 5
Service: 5
Great food and staff
Atmosphere: 5
Food: 5
Service: 4
A great consistent experience for Culver's. The service at the counter was friendly and very personable. The restaurant is clean and nicely decorated for the holidays.
Atmosphere: 5
Food: 4
Service: 5
Their custard is the best I'd recommend any of the concrete mixers
Atmosphere: 5
Food: 5
Service: 5
The food was good, not many options for vegans.
Atmosphere: 5
Food: 3
Service: 5
Great experience and kind people
Atmosphere: 5
Food: 5
Service: 5
I'm not going to this location anymore. It's close to work so I've gone many times and they either take forever, don't bring items out that you paid for, or you order them and they don't actually put them on your order. This happens EVERY time. Today was the last straw. Not only was my order incorrect in many ways, the burgers were greasy and looked terrible. I don't write many negative reviews and I overlook mistakes all the time, but all this location does is make mistakes and this fast food is way too expensive to be getting it wrong all the time.
Restaurantji Recommends
Food was blah, register operator was hard to understand, got our order wrong
Atmosphere: 4
Food: 3
Service: 3
My husband was ordering free chicken sandwiches (which he had coupons for) when a male employee came to the register and demanded to know where he got them. My husband stated that a friend gave them to him a few months ago. The employee then told my husband that if he has a whole box of coupons it is theft, asked him if he stole them and said he would be “looking into it”. My husband told the employee that he did not steal anything, let alone a box of coupons, that he’d gotten a few of them from a friend a few months ago and that he didn’t know it was illegal to use coupons for food. The employee caused an unnecessary scene and was extremely disrespectful to my husband. The entire experience was offensive. We won’t be patronizing this particular establishment again.
Atmosphere: 1
Food: 1
Service: 1
Culver's is always a great fresh fast food restaurant, with all the healthy food offerings.
Atmosphere: 5
Food: 5
Service: 5
I ordered 2 Burgers and 2 fries with 4 cheese cups for delivery. I only got ONE fry which wasn't even filled up. They were also cold and undercooked. When I called, there was no apology, just rude and telling me to contact my app. Of course, I did, but it was a store mistake, so I was letting them know.
Food: 1
Service: 1
horrible place to go. i waited 45min for the jumbo shrimp basket and i never got the food. i even ask one of the employees how much longer and he said oh ok let me check and never came back.i just left the place i was so mad to go inside . i had to take my child to practice. so ridiculous.. never again.
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