Dunkin'

4105 Charles St, Rockford
(779) 774-4090

Recent Reviews

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Kelsey Rasmussen

Dunkin’ Donuts has the worst customer service. I paid for a drink and as they were handing me the drink out of drive thru window they mentioned they didn’t have the correct ingredients for the drink. They never offered anything else or asked if that was alright.. they just handed it to me.

Atmosphere: 1

Food: 1

Service: 1

Vicky Zamora

Ordered a bagel. Asked it be toasted. Obviously it was not. It was microwaved. Blob of cream cheese No napkins. Bagel was old and hard. Coffee was good. Disappointed.

Atmosphere: 1

Food: 1

Service: 3

Jameson Gould

Just like other Dunkin’s in the area it’s ran by people who don’t speak English. HOT does not mean ICED. It’s not that hard

Alyssa Meadows

The workers need to work on their listening skills. Nothing convenient about getting the wrong coffee/ having to correct them.

Trisha R

Never answers their phone

Food: 2

Service: 1

Randee Hansen

This place is terribly disorganized and mismanaged. You wait a long time and your order is wrong.

Atmosphere: 1

Food: 1

Service: 1

David V

Awesome service and great team! 👏🏽😁✨️🌟

Atmosphere: 5

Food: 5

Service: 5

Ashley Marie

Walked in, stood at the counter for 5 minutes. Not a single worker acknowledged us. Filthy kitchen and counters.

Atmosphere: 1

Service: 1

Stephanie Oldham

I don't like to complain, but how do you get someone's whole order messed up? I ordered the plain mini bagels ans a chocolate chip muffin, instead, I get a blueberry muffin and everything bagel, minis

Dollye

Rude staff and they’re always out of things even though it’s not stated on the app. Won’t be going back to that location after today’s unpleasant interaction.

Atmosphere: 3

Food: 5

Service: 3

David William

Order coffee hash Browns and a sandwich for my girlfriend. She told me it tasted weird, so I decided to try it too. Definitely.Tell it, taste it like soap.And then when china call the place about fifteen times and within an hour.No one answers

Atmosphere: 2

Food: 2

Service: 2

Robbie T Animator

Do better. My avocado toast was not toasted... come on people. The word toast is even in the name. Then I tried calling them about it and their phone just rings and after so many rings just hangs up. I arrived back at the location and informed them of their mistake and they didn't even apologize, just said pull forward. At the payment window I asked her if third phone was working the girl just smiled and said no. I guess they turn them off to avoid complaining customers. Really D&D?? This franchise is poorly operated.

Atmosphere: 1

Food: 1

Service: 1

Rhonda Rodriguez

The drinks I order had no cream or sugar and I had asked for that in my drinks ice butter pecan tasted like straight coffee they tasted awful was so strong of a coffee taste I might as well of been drinking black coffee had to go to the gas station pay 10 cents for 3 cream and sugar this has been happening more often as much as it cost they could at least try to make the drinks right and the food wasn’t any better please do better because people don’t want to be wasting their money on bad drinks and food I might as well go to Starbucks they would probably do better

Atmosphere: 1

Food: 1

Service: 1

Brandon Klossner (Brandon_X_Fox)

This dunkin is one of the best locations in town! Friendly and attentive employees... 5 OUTSTANDING STARS!

Atmosphere: 5

Food: 5

Service: 5

Eric Rodriguez

Excellent service great food

Atmosphere: 5

Food: 5

Service: 5

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