Dunkin'
3225 11th St, Rockford
(815) 708-8172
Recent Reviews
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Friendly staff, good spot for coffee.
Service: 5
EVERYTIME I mobile order my order is wrong. Usually it's they put whipped cream on my drink that said NO whipped cream. This time they gave me donut holes instead of muffins. Just please READ the order. Care. It's your job.
Atmosphere: 1
Food: 1
Service: 1
Good and quick service
Food: 5
Service: 5
Great Coffees
Atmosphere: 5
Food: 5
Service: 5
The girls here are so clutch! They're always super kind and remember my order. The really just saved the day for me. 😭 needed my coffee and dropped the damn thing. They replaced it for me. 🤧💯
Atmosphere: 5
Food: 5
Service: 5
This place is a JOKE!! I pulled up yesterday for a Uber eats! The door was locked and the open sign was off!! I go back to my truck watch a car go to drive thru so I followed!! When I get to the speaker! The rude worker says you gotta come inside for orders😳 I say then shouldn't the door be unlocked!! They made me wait in drive thru didn't give me the order! And parked somebody in front of me so I couldn't pull out!! Made my customer wait 20 extra minutes!! UNPROFESSIONAL AT ITS BEST
Atmosphere: 1
Service: 1
I don't usually write reviews especially it being Dunkin donuts. To start with they won't make food a hour before closing they ran out half the donuts. Then they got the ones I ordered wrong. If they are going to stop servicing their orders an hour before closing then they need to update their time
Atmosphere: 1
Food: 1
Service: 1
Typical DD. Friendly gal at register. Fast and efficient.
Atmosphere: 4
Food: 4
Service: 4
Wanted a coffee Sat in drive thru for 35 min. Couldn’t back out because line of cars behind me and couldn’t pull through because the two cars in front of me were still waiting for their order. Terrible don’t go here
Atmosphere: 1
Food: 1
Service: 1
I used to go to this location every day in 2020-21. It was great. Now they’re rude and bad quality food/drinks.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This place is UNPROFESSIONAL!! Donuts are left uncovered all day😳 the manager who's maybe 20 a Mexican girl very rude and unfriendly! Would never go there again 🤷🏻♀️
Service: 1
Idk if it's supposed to be half way full I did not drink it yet but ight an the food was burnt but I love it that way
Always get my order wrong and before they take my order the lady at the speaker sighed as if it was a hassle to take my order? It’s your job if you don’t like it quit this place has seriously gone down hill don’t go to this location the workers are crabby for having to do the job they applied for like seriously? Also we as customers pay you so more respect for the people who guarantee you have a job!
Atmosphere: 1
Food: 1
Service: 1
I was excited about the new drinks and meal I've been seeing on TV. Haven't been in awhile and they reminded me why.My breakfast meal was just as cold as outside. My food was seemed like steamed lol Not hot at all.
The softest English muffin ever! And even the hash brown bites were soft,no crisp at all. Overall it was soggy. Guess I'll try again in another 6 months to a year.Or not.
Atmosphere: 2
Food: 2
Service: 3
Terrible customer service and very unprofessional. Hours of operation say open til 7pm but they closed an hour before. (hours should be changed if that’s the case)
Service: 1
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