This location is going downhill. It was reasonably fast when it opened, but in the last year many of my orders have taken upwards of 45+ minutes to be delivered. There are plenty of better local places I can go around here if I have that much time. And the increase in prices is not helping their case.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Club Sandwiches
Fabian Martinez
I placed an order on a Tuesday at 4:20pm, I waited a hour and my food never came so I called and the person on the phone said I can either get a refund or they can come back out.I decided to have them come back out because their only 5 minutes away from me.They never came and I never got an update.
RO O
Totally overrated fast food joint. Basically a generic bread sandwich for 12.00, the menu is totally confusing. The meat is paper thin. There's a reason why this was the 2nd time I've been to a Jimmy Johnson over the years. Stick with subway, Quiznos etc...done for good this time
Food: 1
Benjamin Sticklen
Scheduled a pickup through UberEats for my lunch break. Payment goes through, and the order confirmed. Drive there, come to find they canceled my order for no reason. Said I could order again, which would completely defeat the purpose of me getting a significant deal through the UberEats app, which is the only reason I went there in the first place. Ordering at the counter would've cost me more than double. I try to order again in the UberEats app, only to find they're all of a sudden not accepting orders for today, when I was perfectly able to an hour prior. Only option is to schedule one for tomorrow. Which I'm sure they'd of just canceled it again. Only thing that makes sense is they didn't want to honor the deal they have advertised in UberEats app. They refused to do anything about it. Completely ruined my 30 minute lunch break, which I now have no time to go anywhere else. You'll NEVER see me at another JJ's for their overpriced, mediocre sandwiches.
Atmosphere: 1
Food: 1
Service: 1
shatara flowers
Downtown Rockford location❗️Today I Decided to go in for the order 1 Pepe! Employee working the front register was on her phone the entire time while taking my order! Scrolling on facebook. I asked for extra meyo she failed to do that! I as well Bagged my own food and to top it off she said they weren’t taking cash payments anymore!! (Both registers) Which tell me they were deciding count the register’s down early in order to close the store early most likely without management approval. I am in customer services my self and would never close a store early for my own benefit. Very disappointed in this Jimmy John’s
Kristi Lopez
Quick and exactly what I ordered. Delivery guy was A+
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sandwiches
Laura Lee
I wanted to share from a friend: Consumer and health alert !
Ready for my rant? DO NOT order a sandwich from the Jimmy John's on East State by Portillos and Sketchers!
I never go to that store but was shopping near there so I thought I would pick up sandwiches on the way home. As I walked in two women were leaving with their order and there weren't any other customers in there.
Employee A took my order and as I was paying, employee B said "Just so you know, it'll be like 7 minutes"....in a tone that I heard as she clearly didn't want me to wait. I said ok, then looked at her and she was wiping out a large sink type thing that the food is usually sitting in and the food was sitting on the counter. Apparently that needed to be done before she or the other employee could make two sandwiches. She had gloves on and for the next 7 minutes kept wiping it, throwing paper towels out, grabbing new paper towels and repeating. As soon as I saw what she was doing I had a feeling what was going to happen so I stayed at the counter and watched instead of sitting down.
She finished her cleaning and reached right up and grabs a loaf of bread with those gloves on. I said," wait a minute!! I want to cancel my order"..she's said ok, doesn't even blink or seem surprised. I said, you didn't wash you hands or put clean gloves on when you were done cleaning....her response ..."It's only water"...I said,"You've been scrubbing that for 7 minutes and then immediately touched the food"...she REPEATED "'it's only water " and walked to the register to do my refund. "WOW! " Was my response ... she hands me the receipt and said" that'll probably take 3-4 days to drop off your card....so she seems pretty familiar with refunding peoples money.
A huge part of my job is making sure people have a good experience. We take that seriously and quite frankly, we do a great job. (Huge thank you to my ortho peeps!❤️) And we thank them for coming to us and letting us care for them. And they're in the hospital!
I rarely get a thank you from businesses after giving them a lot of money for my purchases. "Have a good one" isn't thanking someone for supporting their business.
However, I want to give a shout out and thanks to the places I go that provide great customer service and say thanks every time:
1. My usual Jimmy Johns on 173 by Kohls. Always great service and when I went there today after the first experience, 3 people behind the counter put on clean gloves when I walked in and stood waiting to make my order which was done in under a minute and they thanked me.
2. Cashier Steve at 173 Target. Great customer service, great packer and always a thank you
3. Everyone at Roscoe Schnucks is helpful and says thank you
4. And of course Great Clips on Riverside and Mulford and Great Clips in Roscoe always greets and thanks you.
Thanks for listening, and yes, I will be notifying Corporate Jimmy Johns and the health department.
Latashanna Reed
Destiny was super rude and didn’t try to resolve my problem. Said she doesn’t care and she gets complaints all the time
Atmosphere: 1
Food: 2
Service: 1
Kierre Gibson
“Manager” Destiny was extremely rude!! I explained to her that I was having issues with the app! My card had been charged multiple times and she was very unprofessional and unhelpful. Wrong person to have in a customer service role. I’ll never return or recommend this Jimmy John.
Atmosphere: 1
Food: 1
Service: 1
MJ M
I would give this location zero stars if that was an option. 5 people working the assembly line to create a sandwich and not one can read a ticket. I watched them make my sandwich wrong but wasn’t even sure it was actually my order until they tired handing it to me. When I asked if they would remake it the way the ticket stated and the way I ordered it, 2 of the workers began arguing with me that if the ticket said it then it was right. I wasn’t gonna argue with these 2 idiots so I took the sandwich and left. I will never go back there. The store itself is dirty and disgusting too. Also, you might get shot when you head to your car.
There was a hair in my sandwhich and they wouldn't refund it they would only remake it. The remake went straight into the trash. I tried to fill out the feedback form that they post on here instead of offering actual solutions and the feedback wouldn't go through. Do better Jimmy Johns. Food safety isn't anything to mess with. Seriously. I still feel sick to my stomach and I hope I don't actually get sick from eating that sandwhich that was clearly made in an unhygienic area where food safety isn't a priority.
Food: 1
Service: 1
Adan Cortez
Too small for price
Atmosphere: 4
Food: 2
Service: 2
S E
First off, they close at 7pm which is earlier than any other Jimmy John's in the area. I gave them two chances and they disappointed me every time. The first time I ordered was within the last hour of them closing, they simply just refused to deliver but charged me twice for it. The second time I ordered, I had to call three times because an hour passed and they still hadn't delivered. Said they had left it by the front door but that never happened. So they either delivered to the wrong address or just didn't tell the truth at all. Either way I won't ever be ordering from this location again. I wish I could speak on the quality of the food but I never got to try it! I would not recommend this location to anyone.
Atmosphere: 1
Food: 2
Service: 1
Gabriel UK
A truly depressing experience.
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Tuna Salad
Sabrina E
First off, they close at 7pm which is earlier than any other Jimmy John's in the area. I gave them two chances and they disappointed me every time. The first time I ordered was within the last hour of them closing, they simply just refused to deliver but charged me twice for it. The second time I ordered, I had to call three times because an hour passed and they still hadn't delivered. Said they had left it by the front door but that never happened. So they either delivered to the wrong address or just didn't tell the truth at all. Either way I won't ever be ordering from this location again. I wish I could speak on the quality of the food but I never got to try it! I would not recommend this location to anyone.
This location is going downhill. It was reasonably fast when it opened, but in the last year many of my orders have taken upwards of 45+ minutes to be delivered. There are plenty of better local places I can go around here if I have that much time. And the increase in prices is not helping their case.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Club Sandwiches
I placed an order on a Tuesday at 4:20pm, I waited a hour and my food never came so I called and the person on the phone said I can either get a refund or they can come back out.I decided to have them come back out because their only 5 minutes away from me.They never came and I never got an update.
Totally overrated fast food joint. Basically a generic bread sandwich for 12.00, the menu is totally confusing. The meat is paper thin. There's a reason why this was the 2nd time I've been to a Jimmy Johnson over the years.
Stick with subway, Quiznos etc...done for good this time
Food: 1
Scheduled a pickup through UberEats for my lunch break. Payment goes through, and the order confirmed. Drive there, come to find they canceled my order for no reason. Said I could order again, which would completely defeat the purpose of me getting a significant deal through the UberEats app, which is the only reason I went there in the first place. Ordering at the counter would've cost me more than double. I try to order again in the UberEats app, only to find they're all of a sudden not accepting orders for today, when I was perfectly able to an hour prior. Only option is to schedule one for tomorrow. Which I'm sure they'd of just canceled it again. Only thing that makes sense is they didn't want to honor the deal they have advertised in UberEats app. They refused to do anything about it. Completely ruined my 30 minute lunch break, which I now have no time to go anywhere else. You'll NEVER see me at another JJ's for their overpriced, mediocre sandwiches.
Atmosphere: 1
Food: 1
Service: 1
Downtown Rockford location❗️Today I Decided to go in for the order 1 Pepe! Employee working the front register was on her phone the entire time while taking my order! Scrolling on facebook. I asked for extra meyo she failed to do that! I as well Bagged my own food and to top it off she said they weren’t taking cash payments anymore!! (Both registers) Which tell me they were deciding count the register’s down early in order to close the store early most likely without management approval. I am in customer services my self and would never close a store early for my own benefit. Very disappointed in this Jimmy John’s
Quick and exactly what I ordered. Delivery guy was A+
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sandwiches
I wanted to share from a friend: Consumer and health alert ! Ready for my rant? DO NOT order a sandwich from the Jimmy John's on East State by Portillos and Sketchers! I never go to that store but was shopping near there so I thought I would pick up sandwiches on the way home. As I walked in two women were leaving with their order and there weren't any other customers in there. Employee A took my order and as I was paying, employee B said "Just so you know, it'll be like 7 minutes"....in a tone that I heard as she clearly didn't want me to wait. I said ok, then looked at her and she was wiping out a large sink type thing that the food is usually sitting in and the food was sitting on the counter. Apparently that needed to be done before she or the other employee could make two sandwiches. She had gloves on and for the next 7 minutes kept wiping it, throwing paper towels out, grabbing new paper towels and repeating. As soon as I saw what she was doing I had a feeling what was going to happen so I stayed at the counter and watched instead of sitting down. She finished her cleaning and reached right up and grabs a loaf of bread with those gloves on. I said," wait a minute!! I want to cancel my order"..she's said ok, doesn't even blink or seem surprised. I said, you didn't wash you hands or put clean gloves on when you were done cleaning....her response ..."It's only water"...I said,"You've been scrubbing that for 7 minutes and then immediately touched the food"...she REPEATED "'it's only water " and walked to the register to do my refund. "WOW! " Was my response ... she hands me the receipt and said" that'll probably take 3-4 days to drop off your card....so she seems pretty familiar with refunding peoples money. A huge part of my job is making sure people have a good experience. We take that seriously and quite frankly, we do a great job. (Huge thank you to my ortho peeps!❤️) And we thank them for coming to us and letting us care for them. And they're in the hospital! I rarely get a thank you from businesses after giving them a lot of money for my purchases. "Have a good one" isn't thanking someone for supporting their business. However, I want to give a shout out and thanks to the places I go that provide great customer service and say thanks every time: 1. My usual Jimmy Johns on 173 by Kohls. Always great service and when I went there today after the first experience, 3 people behind the counter put on clean gloves when I walked in and stood waiting to make my order which was done in under a minute and they thanked me. 2. Cashier Steve at 173 Target. Great customer service, great packer and always a thank you 3. Everyone at Roscoe Schnucks is helpful and says thank you 4. And of course Great Clips on Riverside and Mulford and Great Clips in Roscoe always greets and thanks you. Thanks for listening, and yes, I will be notifying Corporate Jimmy Johns and the health department.
Destiny was super rude and didn’t try to resolve my problem. Said she doesn’t care and she gets complaints all the time
Atmosphere: 1
Food: 2
Service: 1
“Manager” Destiny was extremely rude!! I explained to her that I was having issues with the app! My card had been charged multiple times and she was very unprofessional and unhelpful. Wrong person to have in a customer service role. I’ll never return or recommend this Jimmy John.
Atmosphere: 1
Food: 1
Service: 1
I would give this location zero stars if that was an option. 5 people working the assembly line to create a sandwich and not one can read a ticket. I watched them make my sandwich wrong but wasn’t even sure it was actually my order until they tired handing it to me. When I asked if they would remake it the way the ticket stated and the way I ordered it, 2 of the workers began arguing with me that if the ticket said it then it was right. I wasn’t gonna argue with these 2 idiots so I took the sandwich and left. I will never go back there. The store itself is dirty and disgusting too. Also, you might get shot when you head to your car.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
There was a hair in my sandwhich and they wouldn't refund it they would only remake it. The remake went straight into the trash. I tried to fill out the feedback form that they post on here instead of offering actual solutions and the feedback wouldn't go through. Do better Jimmy Johns. Food safety isn't anything to mess with. Seriously. I still feel sick to my stomach and I hope I don't actually get sick from eating that sandwhich that was clearly made in an unhygienic area where food safety isn't a priority.
Food: 1
Service: 1
Too small for price
Atmosphere: 4
Food: 2
Service: 2
First off, they close at 7pm which is earlier than any other Jimmy John's in the area. I gave them two chances and they disappointed me every time. The first time I ordered was within the last hour of them closing, they simply just refused to deliver but charged me twice for it. The second time I ordered, I had to call three times because an hour passed and they still hadn't delivered. Said they had left it by the front door but that never happened. So they either delivered to the wrong address or just didn't tell the truth at all. Either way I won't ever be ordering from this location again. I wish I could speak on the quality of the food but I never got to try it! I would not recommend this location to anyone.
Atmosphere: 1
Food: 2
Service: 1
A truly depressing experience.
Atmosphere: 1
Food: 2
Service: 3
Recommended dishes: Tuna Salad
First off, they close at 7pm which is earlier than any other Jimmy John's in the area. I gave them two chances and they disappointed me every time. The first time I ordered was within the last hour of them closing, they simply just refused to deliver but charged me twice for it. The second time I ordered, I had to call three times because an hour passed and they still hadn't delivered. Said they had left it by the front door but that never happened. So they either delivered to the wrong address or just didn't tell the truth at all. Either way I won't ever be ordering from this location again. I wish I could speak on the quality of the food but I never got to try it! I would not recommend this location to anyone.
Atmosphere: 1
Food: 2
Service: 1
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