McDonald's
2622 Charles St, Rockford
(815) 397-2772
Recent Reviews
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I ordered a fish fillet it was ice cold took it back took 15 minutes to get another one and I had to stand there
Atmosphere: 1
Food: 1
Service: 2
❤️ thank you. Everyone here is so nice.
Atmosphere: 5
Food: 5
Service: 5
if i can give this spot a 0 i would. get better workers that actually give a damn about their job. WORST MCDONALDS I EVER
Atmosphere: 1
Food: 1
Service: 1
Garbage service. We literally had to call from the drive thru and were told there was one person servicing the entire restaurant at 11pm on a Friday night. Not on the staff if corporate can’t grasp they’re a restaurant who does insane business after 10pm.
Atmosphere: 1
Food: 5
Service: 1
McDonald’s: The Fast Food Fumble
If disappointment had a drive-thru, it’d look a lot like this McDonald’s. My recent visit was a masterclass in mediocrity. The burger? Lukewarm and slapped together like a toddler’s art project. The fries? Cold, soggy, and tasted like regret. Even the soda tasted like the carbonation had given up on life.
Customer service? Barely existent. The staff looked as tired as the ice cream machine (spoiler: it was broken).
Sure, it’s cheap, but so is the effort. If you’re craving disappointment served in a cardboard box, this is your spot. 1/5 stars, and that’s being generous.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Big Mac
Good for nothing mc dusty ass place Its so sad they closed this McDonald's down which had a mobile attach to know this place can't never steam your fish fillets buns or any buns for that matter and they never have hi C or it's orange water like the workers drink Hi C all day long in you better say fresh fries not to mention they have personal drink's in the window (dread head girl) not to mention they don't use gloves not to mention they don't have hairnets I can goooo on forever but il just say the black man that has braid's n his noise pierced which is always at the windows is to good to be there I think and to top it off the night manager sucks this business need a tune up real bad like a first time car owner that only know how to drive when it's this bad..... fire in rehire 😭
Service is always crap. Rude. In a rush. Ice cream machine never works. You can show up at 9pm and they claim to be "closed" when the hours are literally 5am - 11pm !
Food: 3
Service: 1
How you gunna forget chicken nuggets in a happy meal? Like in all seriousness.
Service: 1
Going through drive through on inside lane. Car in front of me took forever while outside lane orders were taken. I get to place to order, at least 3 orders taken in outside lane before someone finally asks for my order. Out of what I wanted so ordered small iced caramel coffee. Price showed up, but when I got to the windows, small not available. I canceled and left with nothing. It'll be a long time before I go back, if ever.
Service: 1
DO NOT RECOMMEND!, DRIVE A BUT FURTHER AND ITS WAYYYY BETTER SERVICE.
HEALTH CODE VIOLATIOS AT THIS PLACE!
Food was super cold, waited in line for over 30 mins for 2 DO NOT RECOMMEND!, DRIVE A BUT FURTHER AND ITS WAYYYY BETTER SERVICEvehicles. The night manager was super unprofessional. The driver thru staff was rude. The kitchen looks like it hasn't been clean in a very long time. They took food back through the driver thru window and probably gave it to the next person in line. still couldn't give me somewhat warm food. Food wasn't even Luke warm.
DO NOT RECOMMEND!, DRIVE A BUT FURTHER AND ITS WAYYYY BETTER SERVICE.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Good food & margaritas
I wouldn’t have gave one star but it’s the lows I could give. Having to wait5 mins to order, then 10 mins to wait to pay then the food is not correct. Call the manager and told her and said I had to go back to work she hung up. VERY RUDE AND POOR
Atmosphere: 1
Food: 1
Service: 1
The worse customer service experience ever u would give the 0 stars if possible !!
Atmosphere: 1
Food: 1
Service: 1
unacceptable no one at either window after ordering & after paying. hashbrown cold because they had it sitting on the counter instead of in the heat
Atmosphere: 1
Service: 1
Shake machine is ALWAYS down. New store, nothing works. Would rather see another fast food place take over this location. And wait forever. Go to the McDonald’s off State St. near Alpine. Great service and always has shakes! Too bad m. Charles is closer but tends to be more of a waste of gas when they can’t satisfy.
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