McDonald's
4403 Harrison Ave, Rockford
(815) 394-2049
Recent Reviews
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I came here and placed my order exactly at 3:48am through the mobile app, and I was told that they weren't accepting any orders due to them changing over, even when I just saw a car pull up and order food. I pull up behind them and waited to place mine through the app. As they were currently making and preparing the other car's food, I was told they can't make mine. I used the last dollar in my bank to eat, knowing they cant issue refunds and last time this happened, I never got a refund, if I didn't calI corporate that time. I tried to call the location and still cant get a refund or even do it through the app like I was told over the phone, when thats not an option, so who knows if I'll even get a refund. I could've canceled the order and got my refund faster but the order is marked as complete, ready for pick up.
I work a 10 hour shift, and this is the only place that is open by the time I get off work. I basically won't be able to eat in 1 to 7 business days as thats how long the refund takes, the app says. That is ridiculous and a poor excuse on why you couldn't make my food, I felt like I was treated poorly.
I already have millions of other problems going here, like waiting 40 minutes in the drive thru, my order never being right, and always paying 20 to 15$ when my orders never get done right, the fries are a day old and they rewarm them like I won't notice and many other issues. And not once, have I complained. It doesnt matter either way as I read through nothing but 1 star reviews, this is an occurring problem not because I came 12 minutes before changing to breakfast but because its a mobile order and they have many excuses like this one throughout 4 to 6 am apparently, another one is the system being down as well.
I still haven't gotten my in book item for a cheeseburger and two apple pies, when I placed a 2 cheeseburger plain meal and ONLY GOT ONE burger, with cold fries. I work over at the tax business that's next over, Ive gone here all my life with my mother and dad, this location use to give my dog nuggets. Frankly, I am tired and I'm done going here. McDonald's needs to shut their app down.
Atmosphere: 1
Food: 1
Service: 1
Waited in the drive thru for 10 minutes only to get skipped 3 times, then walk inside to order my meal deals and they didnt even ring up the order correctly and came out far more expensive than what it was suppose to be. Talk to the person at the counter and she wanted to charge me for the chicken nuggets like I was trying to get them for free. Wasted my time with this location. Don't recommend this location.
Atmosphere: 1
Food: 1
Service: 1
I only go to this restaurant from 6 a.m. to 3:00 p.m. when the service is good after that the service is terrible. The morning and lunch shift has great employees and the service is prompt. The food is Mc Donald's same same same. They need soda, napkin and ketchup dispensers.Always great service from Francis and her staff.11/01/2025 one person up front named Rebecca great job running the register running food to the tables and cars so many people 40 minutes for food get this girl a raise and help always other employees hiding in the washroom or outside.
Atmosphere: 2
Food: 3
Service: 3
Slow service
Atmosphere: 1
Food: 1
Service: 1
Drive through took 19 minutes to get through. Food was trash as always, the only reason I came is I expected it to be fast. It wasn't. I won't be back.
Atmosphere: 1
Food: 1
Service: 1
Got sandwiches wrong ordered double quarter got single ordered big Mac got single quarter everything
Atmosphere: 1
Food: 1
Service: 1
Just a heads-up — if you plan to pick up breakfast between 4 AM and 6 AM, they probably won’t serve you, even with a mobile order. This has happened multiple times, with the usual excuse being that the system is down or changing over. Save yourselves a trip.
Atmosphere: 1
Food: 1
Service: 1
Placed an order through the McDonald’s app. First they forgot my dipping sauces. How do you pack a 20 piece nugget and forget the sauces, and missing a cheese burger and a fry. It shouldn’t be this hard to get what I paid for!
Service can be a bit rude. Wait time for food is horrendous. Cold uncooked food. I would give zero stars if I could
Atmosphere: 1
Food: 2
Service: 1
I have been in this location and the drive thru but tonight was the last time. It was over 45 minutes and they are faking their times on their clocks. Even after the wait my food was still not fresh. Corporate really needs to look into this location. It sucks.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It sooo long to get my food and bad service from Harrison and they talk 😭
Great customer service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Cheeseburger
Honestly, this McDonald's, I would have to say, is the slowest McDonald's I have ever been at. I will say during the day it's ok but at night it's horrible. I literally waited for 6 min on side 2, and no one acknowledged that I was even there. For God sake there is a camera above the menu, and I'm sure they can see who is all at the drive up menu. Hopefully, things will change, and if not, then I would say go at your own risk.
I'm now giving 2 stars because this place is absolutely ridiculous!!! every time that we have been here, they have forgotten either a sandwich and sauce or just sauce. Seriously, why can't you just get the order right the FIRST TIME!!
Food: 3
Service: 1
Super slow and rude employees
Atmosphere: 1
Food: 1
Service: 1
Only lazy and nasty people are working here.
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