Bucciferro Family McDonald's

Walked in to get a meal to take home. Everything was fine.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: French Fries, Chicken Mcnuggets, Big Breakfast

I went through the drive thru on sunday 10/27/2024 around 7PM and the girl taking orders was extremely unprofessional and disgusting. I pulled up to try and order something and she literally said "What do you want?" I ignored her comment and said "May I get a burger.." the she interrupted me and said "Is that it???!" I automatically felt her disgusting attitude. She then asked again in an obnoxious way "I SAID IS THAT IT?!"
I instantly told her I did not like her attitude and she said "I don't care" That girl should be fired immediately and honestly re evaluate her life because the girl is MISERABLE and her attitude is sickening. IF YOU DON'T LIKE YOUR JOB GO FIND ANOTHER ONE. ZERO STARS !!!!!

They close the lobby hours early on a regular basis and then have an attitude when you need to pick up door dash in the drive thru! The door says lobby open until 11pm and here I am in the insanely long drive thru line at 9:19 pm. The ineptitude is astounding

This McDonald's has some of the freshest food items in Rockford I haven't been yet where I had a cold order of fries, burgers, or anything that was supposed to be served hot and fresh. Even on their busiest days the line still moves quickly.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: French Fries, Mcdouble, Filet-O-Fish, Sandwich, Buttermilk Crispy Chicken, Chicken Mcnuggets, Cheeseburger, Big Mac Meal

“There is a woman work at this location consistently show a lack of respect and professionalism. It’s not the first time people have complained about her rude behavior, yet the management seems to ignore the feedback. Do yourself a favor and visit a corporate McDonald’s where customer matter .”

Atmosphere: 1

Food: 1

Service: 1

All they do is give you the run arounds about getting a job with all my experience i shouldnt have no problems gettjng a job here i know this entire store like that back of my hand its crazy

Atmosphere: 1

Food: 1

Service: 1

Horrible employees, work ethic and business. WILL NEVER RETURN!
So called Manager wait maroon shirt approached me and said while pointing you have to place your order at the "Thing Behind You." (Big Computer Screen). I stated I would like to place order here as it's easier and faster. Rolling eyes with a smirk on maroon shirt face she walked awy while pointing to the a sign by register. Black female stepped up and said order there or you don't get served with major attitude and disrespect with mean intended remarks walking away and cursing much profanity. We. Walked out and will never support this or any of the Rockford area Soooo Called FAMILY- Bucciferro Family McDonald's ever again. Multiple customers upon leaving spoke outside and f the horrible ethics that was allowed with no repercussions etc.

These two need major write ups and dismiss from Franchise. No excuses...

Leadership Reflects All that works along side of a business or group and it seems that there is no Respect for this Business, Business Owner, Employment Position, Fellow Employee or ANY PAYING CUSTOMER.

What could any Representative State that could rectify any of these actions? Say, Sorry! I think not... Sorry, is admitting there is a problemed issue and is pretty much a shrug of one's shoulders and let it keep taking place but I listened to complainant but did nothing to employee.. so, this will only happen again to more customers and repeat.

I'm very sure this happened many times before.

Atmosphere: 1

Food: 1

Service: 1

Only serves two items past 2 am and only takes cash. I'm confused what this company is even open 25 hours for if they don't plan to serve anyone.

Atmosphere: 1

Service: 1

We went through the drive-thru and the lady did tell us the best way to save money so I appreciate that.

Food: 5

Service: 4

Recommended dishes: French Fries, Cheeseburger

Best burgers in years great ?

Atmosphere: 5

Food: 5

Service: 5

The bathrooms are never clean. The women's and men's is ALWAYS NASTY!!!

Still one of the best McDonalds in town!

Atmosphere: 5

Food: 5

Service: 5

Staff is completely disrespectful and should not be working in a customer service industry. Save yourself a headache and go to a corporate McDonald’s. This private owner obviously does not care how his staff treats the customers.

Atmosphere: 1

Food: 1

Service: 1

Dirty, all tables are filthy. Hot and smelly

I'd like to drive through service it's pretty quick but when you go inside because of the way it's laid out it's hard for the people to see you standing at the register and it takes a moment to get there, rather than that it's decent!

Atmosphere: 5

Food: 4

Service: 3

Recommended dishes: Filet-O-Fish, Fish Filet Sandwich, Big Breakfast, Big Mac Meal, Mocha Frappe