This location should just close down. You have employees singing and dancing around while you have customers waiting in line over 20 minutes for food orders. It took me 15 minutes just to get a sausage Mc griddle with no egg and cheese on it. This location is an embarrassment and super unprofessional.
Atmosphere: 1
Food: 1
Service: 1
D
One of the worst experiences ive ever had in my life. I ordered ahead in the app, they cash out my order before I get there so not only is it not ready, but they tried to gaslight me into thinking that I had the wrong store. After I pulled up the receipt and showed multiple employees, my order was STILL given to me missing items. This crew are incompetent and seemingly couldn't handle the easiest of tasks and have essentially stolen from me. Never again will I return here and I genuinely hope that the people working the shift on 11/19 at roughly 5pm get better training, learn to read things more carefully, and for the love of god, get better at customer relations. Because this was just ridiculous.
Atmosphere: 1
Food: 2
Service: 1
Beverly Schaefer
One sausage egg & cheese biscuit meal and one single sausage egg and cheese biscuit was $16.09 I really think I was OVERCHARGED! The meal was around $7.89 w/cheese & a single sausage egg and cheese biscuit is $3.89 How does that total $16.09 I called but no Voicemail box is set up for the location on Riverside by Walmart! I will keep calling because this cannot be right!
Atmosphere: 2
Food: 3
Service: 3
Wins Lamb
I am a regular at this location and today was my best visit yet The red head girl at the window is a fresh of breathe air she took my order promptly was very friendly polite and sincere. Such a great experience she made my experience worth it will becoming back because of her . Glad to see they are getting great people
Atmosphere: 4
Food: 3
Service: 5
Sharon Prohaska
On October 39, I placed an order online. I arrived in line at 7:15pm. There were 3 cars ahead of me in both drive thru lines. Everything moved VERY slowly. The pay window was not staffed. It was 7:54 by the time I got my food. Their explanation was that the fries machine was broken and they were low on supplies. I would have left long before picking up my food, but it had already been paid for on the app. Employees should have notified everyone in line of the situation and given refunds to those with paid online orders. The sandwich was okay, but the fries had only half of them acceptable for eating and had to be thrown away. I would really like my money refunded for the inconvenience and the quality of my food. My order code was EC24. S. Prohaska, Rockford, IL.
Food: 3
Service: 1
Cyin Clan
I just left there after waiting in the drive thru for 10 minutes only for them to tell me THAT SHAKE MACHINE IS DOWNNNNNN The worker asked me if I wanted another drink instead I said no and drove off because they wanted me to wait another 10 minutes just to get to the window to see about my refund than I called them and the white manager that was working was EXTREMELY RUDEEEEEE!!!!! And didn’t even wanna help so I called them back over 30 times !!!!! After getting hung up on and I can’t even ask for a refund because I ordered thru the app and they took the code so the app keeps saying I can’t cancel because they started to prepare it !!!!! They’re extremely rude and disrespectful
Atmosphere: 1
Food: 1
Service: 1
Mike Gaul
They deserve a raise for this 😂😂😂
Atmosphere: 5
Food: 5
Service: 5
Michelle Lemmons Walker
Love a sausage egg Mc Muffin and coffee after scheduled blood work. So good!
Fish sandwich is smaller than the small fries package. We do know you're shrinking the buns and the food. Please reduce the prices to match.
Atmosphere: 4
Food: 2
Service: 5
Aubrey Veneziano
I called and I got screamed at. I was just trying to ask if I could use a gift card a Visa gift card and my answer was never given so I write this one star
Atmosphere: 1
Food: 1
Service: 1
Maxon Mendel
McDonalds workers need to unionize
Bella Orduno
Very fast service amazing food and the workers were very nice one even gave my son a loli and even tho he shouldn't take candy from strangers I let him cuz she said he dosent have to eat it Emily needs a raise.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Mcchicken, Big Mac
Valerie Sanchez
I didn't catch her name, but the lady who was working on Thursday Dec. 12/19 around 830pm was so wonderful! She was kind and very sweet. I appreciate when people go above and beyond for service!
New management turned things around, nice.
Atmosphere: 5
Food: 5
Service: 5
Nice place people friendly
Atmosphere: 4
Food: 4
Service: 4
This location should just close down. You have employees singing and dancing around while you have customers waiting in line over 20 minutes for food orders. It took me 15 minutes just to get a sausage Mc griddle with no egg and cheese on it. This location is an embarrassment and super unprofessional.
Atmosphere: 1
Food: 1
Service: 1
One of the worst experiences ive ever had in my life. I ordered ahead in the app, they cash out my order before I get there so not only is it not ready, but they tried to gaslight me into thinking that I had the wrong store. After I pulled up the receipt and showed multiple employees, my order was STILL given to me missing items. This crew are incompetent and seemingly couldn't handle the easiest of tasks and have essentially stolen from me. Never again will I return here and I genuinely hope that the people working the shift on 11/19 at roughly 5pm get better training, learn to read things more carefully, and for the love of god, get better at customer relations. Because this was just ridiculous.
Atmosphere: 1
Food: 2
Service: 1
One sausage egg & cheese biscuit meal and one single sausage egg and cheese biscuit was $16.09
I really think I was OVERCHARGED! The meal was around $7.89 w/cheese & a single sausage egg and cheese biscuit is $3.89
How does that total $16.09
I called but no Voicemail box is set up for the location on Riverside by Walmart!
I will keep calling because this cannot be right!
Atmosphere: 2
Food: 3
Service: 3
I am a regular at this location and today was my best visit yet
The red head girl at the window is a fresh of breathe air she took my order promptly was very friendly polite and sincere. Such a great experience she made my experience worth it will becoming back because of her . Glad to see they are getting great people
Atmosphere: 4
Food: 3
Service: 5
On October 39, I placed an order online. I arrived in line at 7:15pm. There were 3 cars ahead of me in both drive thru lines. Everything moved VERY slowly. The pay window was not staffed. It was 7:54 by the time I got my food. Their explanation was that the fries machine was broken and they were low on supplies. I would have left long before picking up my food, but it had already been paid for on the app. Employees should have notified everyone in line of the situation and given refunds to those with paid online orders. The sandwich was okay, but the fries had only half of them acceptable for eating and had to be thrown away. I would really like my money refunded for the inconvenience and the quality of my food. My order code was EC24.
S. Prohaska, Rockford, IL.
Food: 3
Service: 1
I just left there after waiting in the drive thru for 10 minutes only for them to tell me THAT SHAKE MACHINE IS DOWNNNNNN The worker asked me if I wanted another drink instead I said no and drove off because they wanted me to wait another 10 minutes just to get to the window to see about my refund than I called them and the white manager that was working was EXTREMELY RUDEEEEEE!!!!! And didn’t even wanna help so I called them back over 30 times !!!!! After getting hung up on and I can’t even ask for a refund because I ordered thru the app and they took the code so the app keeps saying I can’t cancel because they started to prepare it !!!!! They’re extremely rude and disrespectful
Atmosphere: 1
Food: 1
Service: 1
They deserve a raise for this 😂😂😂
Atmosphere: 5
Food: 5
Service: 5
Love a sausage egg Mc Muffin and coffee after scheduled blood work. So good!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Fish sandwich is smaller than the small fries package. We do know you're shrinking the buns and the food. Please reduce the prices to match.
Atmosphere: 4
Food: 2
Service: 5
I called and I got screamed at. I was just trying to ask if I could use a gift card a Visa gift card and my answer was never given so I write this one star
Atmosphere: 1
Food: 1
Service: 1
McDonalds workers need to unionize
Very fast service amazing food and the workers were very nice one even gave my son a loli and even tho he shouldn't take candy from strangers I let him cuz she said he dosent have to eat it Emily needs a raise.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Mcchicken, Big Mac
I didn't catch her name, but the lady who was working on Thursday Dec. 12/19 around 830pm was so wonderful! She was kind and very sweet. I appreciate when people go above and beyond for service!
Food: 5
Service: 5
Loading...