Another horrible Rockford McDonald’s. Impossible to get any help from employees. Orders are always late and/or wrong.
Atmosphere: 1
Food: 1
Service: 1
Richard Pugh
Terrible food. Terrible service. Won't go back or recommend.
Atmosphere: 1
Food: 1
Service: 1
Anelia Cil
Incompetent slow workers. Only 3 people in line and they take 10 minutes just to take our order. I asked for a separate check to make another order and they refused to start another check for me. Every fast food everywhere including other McDonald's establishments do this so I don't understand why they're so incapable.
Atmosphere: 4
Food: 3
Service: 1
Dwayne Tensley JR
Don't spend your money here. The employees are rude. I had to call corporate to get my money back.
Atmosphere: 1
Food: 1
Service: 1
SquirrelyViking
All I wanted was a Coca-Cola. There was no line inside and the girl at the counter refused to take my order saying I had to go to a kiosk. She then turned her back and went to the counter playing with her phone while her co-worker worked her butt off at the drive-thru. I ordered from the kiosk and then went to the counter and had to pronounce all I ordered was a Coke may I please have the cup. The woman at the drive-thru got it for me and the woman at the counter continue to play with her phone. What's the point of having someone at the front counter if all they are going to do is play on their phone and refuse to help a customer?
Chad
The employees are always rude, terrible service.
Chas St
So dont get me wrong the wait is long but it's the best McDonald's food. Fries were full, plenty of toppings on sandwiches, order done right... Crazy that it's a low bar but as long as you have more than 5 minutes to wait I would pass other McDonald's just to go here.
Jay
When you go to McDonalds after working late to order a cheeseburger no onion , you get a hamburger with onions , im not a genius but if i wanted no cheese woulda at least ordered a hamburger thanks Deasia for making my order tonight on 10/21/25 👏
Kat Nip
Not once, but twice (separate occasions) my mobile order refused because of DoorDash orders.
Atmosphere: 1
Food: 1
Service: 1
BigDaddy Stein
Only thing I come here for is hash browns and Barqs..... 1.80 for a single hash brown is nuts and they stopped carrying Barqs!
UPDATE (Sept 24th 11am) 5-6 PEOPLE STANDING AROUND JUSS TALKING and they can't ring up and order. While they stand and do nothing, I need to ring up my order on a kiosk. Flat out refuse to ring my own shit!!!
Overall have a good experience when I do come here, would recommend.
Atmosphere: 4
Food: 4
Service: 4
John Arberry
Nice atmosphere
Atmosphere: 5
Food: 5
Service: 5
Lisa Dittrich-Bondor
Just an unhappy gas station fast food joint. We stopped for a couple of drinks and wanted to pay cash. They refused to take our order at the register and made us use the kiosk. Then we had to stand at the register anyway to pay! The staff were really busy and were VERY rude. The establishment didn't have any clean tables. It was a sad McD's.
Atmosphere: 1
Service: 1
christina tobler
What can you say it's McDonald's they are slow
Atmosphere: 3
Food: 3
Service: 3
RockNHard Shuttle Service
Waited 10nmins to get my order taken . Had to call inside to ask why nobody was taking my order . Said he was backed up 7 orders but there were inly 3 cars including me ?
Another horrible Rockford McDonald’s. Impossible to get any help from employees. Orders are always late and/or wrong.
Atmosphere: 1
Food: 1
Service: 1
Terrible food. Terrible service. Won't go back or recommend.
Atmosphere: 1
Food: 1
Service: 1
Incompetent slow workers. Only 3 people in line and they take 10 minutes just to take our order. I asked for a separate check to make another order and they refused to start another check for me. Every fast food everywhere including other McDonald's establishments do this so I don't understand why they're so incapable.
Atmosphere: 4
Food: 3
Service: 1
Don't spend your money here. The employees are rude. I had to call corporate to get my money back.
Atmosphere: 1
Food: 1
Service: 1
All I wanted was a Coca-Cola. There was no line inside and the girl at the counter refused to take my order saying I had to go to a kiosk. She then turned her back and went to the counter playing with her phone while her co-worker worked her butt off at the drive-thru. I ordered from the kiosk and then went to the counter and had to pronounce all I ordered was a Coke may I please have the cup. The woman at the drive-thru got it for me and the woman at the counter continue to play with her phone.
What's the point of having someone at the front counter if all they are going to do is play on their phone and refuse to help a customer?
The employees are always rude, terrible service.
So dont get me wrong the wait is long but it's the best McDonald's food. Fries were full, plenty of toppings on sandwiches, order done right... Crazy that it's a low bar but as long as you have more than 5 minutes to wait I would pass other McDonald's just to go here.
When you go to McDonalds after working late to order a cheeseburger no onion , you get a hamburger with onions , im not a genius but if i wanted no cheese woulda at least ordered a hamburger thanks Deasia for making my order tonight on 10/21/25 👏
Not once, but twice (separate occasions) my mobile order refused because of DoorDash orders.
Atmosphere: 1
Food: 1
Service: 1
Only thing I come here for is hash browns and Barqs..... 1.80 for a single hash brown is nuts and they stopped carrying Barqs!
UPDATE (Sept 24th 11am)
5-6 PEOPLE STANDING AROUND JUSS TALKING and they can't ring up and order. While they stand and do nothing, I need to ring up my order on a kiosk. Flat out refuse to ring my own shit!!!
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Overall have a good experience when I do come here, would recommend.
Atmosphere: 4
Food: 4
Service: 4
Nice atmosphere
Atmosphere: 5
Food: 5
Service: 5
Just an unhappy gas station fast food joint. We stopped for a couple of drinks and wanted to pay cash. They refused to take our order at the register and made us use the kiosk. Then we had to stand at the register anyway to pay! The staff were really busy and were VERY rude. The establishment didn't have any clean tables. It was a sad McD's.
Atmosphere: 1
Service: 1
What can you say it's McDonald's they are slow
Atmosphere: 3
Food: 3
Service: 3
Waited 10nmins to get my order taken . Had to call inside to ask why nobody was taking my order . Said he was backed up 7 orders but there were inly 3 cars including me ?
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