They never open when it’s supposed to be open and the people there don’t want to work just walking around with head sets on
s g
Ordered my coffee at 7:40. Didn’t leave McDonald’s until 7:57 after being told to pull up and wait because they gave me the wrong coffee even though the label for the drink was correct. I know you guys get busy so I tried being understanding at first
Food: 5
Service: 1
Justin Mckenna
The workers are great but the mocha frappa machine is always down
Toocatch Thetruth
McDonald’s – 11th Street, Rockford, IL
Hands down the worst McDonald’s experience I’ve ever had and I’ve had some bad ones.
First, I sat at the speaker for three full minutes. Nothing. Thought maybe it was broken, so I backed up and tried the other one. Another three minutes . still nothing. Finally, I said “hello,” and it literally sounded like I woke the worker up from a nap. She answered like I’d just ruined her day before it even started, with an attitude that could curdle milk. The car in front of us grabbed their food and snatched the bag like they’d just survived something traumatic. That should’ve been our sign to leave. Instead, we waited another 10 minutes for our order while the screen behind them blinked red the whole time, basically screaming “we’re behind and we know it.” Then a guy finally handed us our drink — rough, like we’d personally offended him. We took a sip… it was straight syrup. We said, “Hey, this doesn’t taste right, can we get another?” He said “no,” walked away, came back and said “I mean, I can check the machines, but that’s it,” then walked off again and never returned. We sat there for another five minutes waiting, just staring at that red blinking screen like it was mocking us. When the food finally came, it wasn’t even what we ordered. The fries were cold, the drink was undrinkable, and the whole experience felt like a bad joke. The staff looked tired, annoyed, and completely over it. This place needs a full reset . new management, new crew, maybe even new speakers that actually work. If you enjoy waiting forever for cold food and zero effort, you’ll love it here. If not, do yourself a favor and drive literally anywhere else.
Mikey Cephas Jr
They ignore customers
Atmosphere: 1
Food: 1
Service: 1
Oscar
I’m not sure what you guys have changed in the past 3 to 6 months but this place is really gone down from being one of the best McDonald’s in ROCKFORD to possibly all the words due to the service
Atmosphere: 3
Food: 3
Service: 1
Leroy Moore
Poor service in the drive thru. 30 to 35 min wait!
Atmosphere: 1
Food: 2
Service: 1
Thomas Murphy
Nice place for a quick delicious meal
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Big Mac
Sophieee
My food was absolutely disgusting. I asked for my whole order to be fresh, I got told to go to the lot #1, not even 1 minute later my food came out and it was more than 6 items that i asked to be fresh so I got home and notice there were stickers “cook to order” on most of the items but they still looked and felt old & hard. 0/10. Y’all need to do better!!! SMH
5 star service, atmosphere and food. Great working with the servers here, proper order, fresh foods, friendly and knowledgeable. Great experience
Atmosphere: 5
Food: 5
Service: 5
Capone James
A MANAGER NAMED DEE WAS SO WELCOMING AND MADE SURE OUR FOOD WAS TO OUR SATISFACTION.
Atmosphere: 5
Food: 5
Service: 5
Deondre Jones
They gave me lukewarm fries no sauce for my lukewarm nugget and 1 pickles one my double cheese burger
Atmosphere: 1
Food: 2
Service: 1
Samantha Lewis
There is always at least a 12-15 minute wait, even for the most basic orders. The staff is rude and avoid looking or talking to you. I was in line waiting for a simple order and even when I called out to the staff, they ignored me until I started yelling telling them to just give me my money back that id rather go anywhere else!
The Mc Rib was back!
Atmosphere: 3
Food: 4
Service: 3
They never open when it’s supposed to be open and the people there don’t want to work just walking around with head sets on
Ordered my coffee at 7:40. Didn’t leave McDonald’s until 7:57 after being told to pull up and wait because they gave me the wrong coffee even though the label for the drink was correct. I know you guys get busy so I tried being understanding at first
Food: 5
Service: 1
The workers are great but the mocha frappa machine is always down
McDonald’s – 11th Street, Rockford, IL
Hands down the worst McDonald’s experience I’ve ever had and I’ve had some bad ones.
First, I sat at the speaker for three full minutes. Nothing. Thought maybe it was broken, so I backed up and tried the other one. Another three minutes . still nothing. Finally, I said “hello,” and it literally sounded like I woke the worker up from a nap. She answered like I’d just ruined her day before it even started, with an attitude that could curdle milk.
The car in front of us grabbed their food and snatched the bag like they’d just survived something traumatic. That should’ve been our sign to leave. Instead, we waited another 10 minutes for our order while the screen behind them blinked red the whole time, basically screaming “we’re behind and we know it.”
Then a guy finally handed us our drink — rough, like we’d personally offended him. We took a sip… it was straight syrup. We said, “Hey, this doesn’t taste right, can we get another?” He said “no,” walked away, came back and said “I mean, I can check the machines, but that’s it,” then walked off again and never returned. We sat there for another five minutes waiting, just staring at that red blinking screen like it was mocking us.
When the food finally came, it wasn’t even what we ordered. The fries were cold, the drink was undrinkable, and the whole experience felt like a bad joke. The staff looked tired, annoyed, and completely over it.
This place needs a full reset . new management, new crew, maybe even new speakers that actually work. If you enjoy waiting forever for cold food and zero effort, you’ll love it here. If not, do yourself a favor and drive literally anywhere else.
They ignore customers
Atmosphere: 1
Food: 1
Service: 1
I’m not sure what you guys have changed in the past 3 to 6 months but this place is really gone down from being one of the best McDonald’s in ROCKFORD to possibly all the words due to the service
Atmosphere: 3
Food: 3
Service: 1
Poor service in the drive thru. 30 to 35 min wait!
Atmosphere: 1
Food: 2
Service: 1
Nice place for a quick delicious meal
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Big Mac
My food was absolutely disgusting.
I asked for my whole order to be fresh, I got told to go to the lot #1, not even 1 minute later my food came out and it was more than 6 items that i asked to be fresh so I got home and notice there were stickers “cook to order” on most of the items but they still looked and felt old & hard. 0/10. Y’all need to do better!!! SMH
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
5 star service, atmosphere and food. Great working with the servers here, proper order, fresh foods, friendly and knowledgeable. Great experience
Atmosphere: 5
Food: 5
Service: 5
A MANAGER NAMED DEE WAS SO WELCOMING AND MADE SURE OUR FOOD WAS TO OUR SATISFACTION.
Atmosphere: 5
Food: 5
Service: 5
They gave me lukewarm fries no sauce for my lukewarm nugget and 1 pickles one my double cheese burger
Atmosphere: 1
Food: 2
Service: 1
There is always at least a 12-15 minute wait, even for the most basic orders. The staff is rude and avoid looking or talking to you. I was in line waiting for a simple order and even when I called out to the staff, they ignored me until I started yelling telling them to just give me my money back that id rather go anywhere else!
Wrong order everytime
Atmosphere: 1
Food: 1
Service: 1
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