Just got delivery and asked for well done pizza and even put it in the comment section - the stuffed crust pizza was not well done at all it’s like it was only cooked for a minute or 2-placed the my order at 10:25 pm and it said it was going to be delivered at 11:03 (mind you i live about 20 minutes away from this location )and we got 2 different boneless wings - they were so dry and seemed like reheated ? I love papa john’s and never ordered from this location but idk what happened here
Food: 1
Heather Finney
I asked for NY one topping. Thats thin and crispy and I asked for it to be well done light sauce. I got a sauce fill, flimsy crust pizza. Guess someone dont know how to make a pizza. Waste of money I don't have!
Atmosphere: 3
Food: 2
Service: 2
Nick Simone
Ordered New York style crust and when I got the pizza it was filled with grease, so much so the middle stuck to the box itself, pulled pieces apart and the dough pulled apart on several slices(undercooked). Not the first time and won’t offer a refund for a location that does it consistently. Won’t be ordering from Papa John’s again.
Edit: I wanted to come back and show this Papa John’s Location how a New York Style should look like(Dominos FTW!), no grease in the middle! Yes I’m petty, this location needs to do better 🤷🏼♂️
Food: 1
Service: 1
brandon Alexander
Always a good pizza at papa's
Jack Edwards
Called to place an order for pickup and when picking up the order I was told they didn’t have an order. They charged my card and someone working there took my card info. Don’t order food from papa John’s on S alpine.
Annette Peavy
Pizza was kind of expensive for one large and the pizza wasn’t as good as I remembered it
Atmosphere: 3
Food: 3
Service: 3
Maxon Mendel
they get points for location. and they used to send me coupons but they dont anymore I guess. customer appreciation Tuesdays or whatever anyway, tonight this pizza is just ugly. its like, what is this, little Caesars? Papa J used to have the best pizza.
Atmosphere: 5
Food: 2
Service: 2
Isabel Alarcon
Im very disappointed in their food quality. I spent over $30 on two pizzas and an order of Cinnabon. My pizza was not cooked it appeared on the top cooked but the dough was still dough consistency on both pizzas it wasnt just a slice it was the entire pizza. I was so upset I should've called but it was late and was tired and didnt have the energy to blow up. A one star is being nice huge let down little Ceasars does a better job.
Food: 1
CLH
The pizza is always good, but the employees at this location weren't the friendliest and some looked like they've been wearing the same clothes for about a month. But atleast they're trying to contribute to society instead of out causing issue like someone many other young people.
Atmosphere: 4
Food: 4
Service: 3
April Roxtar
Excellent pizza, Excellent staff. Placed an online order and accidentally pushed it thru as a cash pay order but didn't mean to. I called immediately when I realized and the person answering the phone processed my card right away. When the notification came thru on my phone for the charge it was different from the total on my app, so I called again. I spoke with the manager and she got it straightened out; On the app I selected the free delivery coupon since my order was eligible for it. She assured me that the delivery fee was removed and I was happy with the interaction. I expect to wait on a Saturday evening so when my doorbell didn't ring by the time the app said my order would arrive, I checked the app to track my order and was redirected to Doordash. Nonetheless, my driver arrived with my food in a pizza bag and it was hot, perfect and delicious! I am very happy with this Papa John's and will gladly order again!
I spoke with the manager today. She fixed everything. She is amazing and I couldn’t be more happier and grateful. She fixed everything. So her not fixing everything else for everyone. I definitely find hard to believe. She is amazing and very very accommodating to issues that happen.
Can’t rate anything for an order I never received, but paid for. Of course no answer when I called. My food was never delivered. SMH
Natasha Foster
Pizza is fresh and good
Atmosphere: 5
Food: 5
Service: 5
Robert Basterash
Worst Popa Johns ever
Atmosphere: 1
Food: 1
Service: 1
Edan Almashhadi
The best experience we’ve
Atmosphere: 5
Food: 5
Service: 5
Ali Barkley
I never write bad reviews in fact I go out of my way to provide positive reviews often spotlighting great service and people who offer outstanding service. I pride myself in being a positive local guide. This Papa John’s has consistently messed up my pizza and their general manager who runs that store is extremely rude and argumentative. I ordered a Large Hawaiian and they messed up my order but promised me a quality guarantee pizza. I called in to redeem it and specified my order was to be a Hawaiian pizza and they sent me a Medium half pepperoni and cheese. I let them know that they sent the wrong pizza and the gentleman said there would be a credit for the large Hawaiian under my profile. I called again to get my correct pizza and the lady was kind and assured me she would make the pizza and have it delivered. I shortly thereafter got a call from the extremely rude general manager who told me that I personally ordered the wrong pizza and spent five minutes arguing with me about something their manager had promised me. She then proceeded to tell me that I am a flagged customer who often gets free pizza which first of all I only let them know when they mess up, which is often. I am a longstanding loyal customer to Papa John’s but quite frankly I don’t understand why I’m the problem when they consistently forget to make my pizzas well done or deliver the right orders. It’s not my fault they mess up my order. She tried to make me drive to pick up my SECOND messed up pizza. I will not be ordering with her again.
Just got delivery and asked for well done pizza and even put it in the comment section - the stuffed crust pizza was not well done at all it’s like it was only cooked for a minute or 2-placed the my order at 10:25 pm and it said it was going to be delivered at 11:03 (mind you i live about 20 minutes away from this location )and we got 2 different boneless wings - they were so dry and seemed like reheated ? I love papa john’s and never ordered from this location but idk what happened here
Food: 1
I asked for NY one topping. Thats thin and crispy and I asked for it to be well done light sauce. I got a sauce fill, flimsy crust pizza. Guess someone dont know how to make a pizza. Waste of money I don't have!
Atmosphere: 3
Food: 2
Service: 2
Ordered New York style crust and when I got the pizza it was filled with grease, so much so the middle stuck to the box itself, pulled pieces apart and the dough pulled apart on several slices(undercooked). Not the first time and won’t offer a refund for a location that does it consistently. Won’t be ordering from Papa John’s again.
Edit: I wanted to come back and show this Papa John’s Location how a New York Style should look like(Dominos FTW!), no grease in the middle! Yes I’m petty, this location needs to do better 🤷🏼♂️
Food: 1
Service: 1
Always a good pizza at papa's
Called to place an order for pickup and when picking up the order I was told they didn’t have an order. They charged my card and someone working there took my card info. Don’t order food from papa John’s on S alpine.
Pizza was kind of expensive for one large and the pizza wasn’t as good as I remembered it
Atmosphere: 3
Food: 3
Service: 3
they get points for location. and they used to send me coupons but they dont anymore I guess. customer appreciation Tuesdays or whatever anyway, tonight this pizza is just ugly. its like, what is this, little Caesars? Papa J used to have the best pizza.
Atmosphere: 5
Food: 2
Service: 2
Im very disappointed in their food quality. I spent over $30 on two pizzas and an order of Cinnabon. My pizza was not cooked it appeared on the top cooked but the dough was still dough consistency on both pizzas it wasnt just a slice it was the entire pizza. I was so upset I should've called but it was late and was tired and didnt have the energy to blow up. A one star is being nice huge let down little Ceasars does a better job.
Food: 1
The pizza is always good, but the employees at this location weren't the friendliest and some looked like they've been wearing the same clothes for about a month. But atleast they're trying to contribute to society instead of out causing issue like someone many other young people.
Atmosphere: 4
Food: 4
Service: 3
Excellent pizza, Excellent staff. Placed an online order and accidentally pushed it thru as a cash pay order but didn't mean to. I called immediately when I realized and the person answering the phone processed my card right away. When the notification came thru on my phone for the charge it was different from the total on my app, so I called again. I spoke with the manager and she got it straightened out; On the app I selected the free delivery coupon since my order was eligible for it. She assured me that the delivery fee was removed and I was happy with the interaction. I expect to wait on a Saturday evening so when my doorbell didn't ring by the time the app said my order would arrive, I checked the app to track my order and was redirected to Doordash. Nonetheless, my driver arrived with my food in a pizza bag and it was hot, perfect and delicious! I am very happy with this Papa John's and will gladly order again!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I spoke with the manager today. She fixed everything. She is amazing and I couldn’t be more happier and grateful. She fixed everything. So her not fixing everything else for everyone. I definitely find hard to believe. She is amazing and very very accommodating to issues that happen.
Can’t rate anything for an order I never received, but paid for. Of course no answer when I called. My food was never delivered. SMH
Pizza is fresh and good
Atmosphere: 5
Food: 5
Service: 5
Worst Popa Johns ever
Atmosphere: 1
Food: 1
Service: 1
The best experience we’ve
Atmosphere: 5
Food: 5
Service: 5
I never write bad reviews in fact I go out of my way to provide positive reviews often spotlighting great service and people who offer outstanding service. I pride myself in being a positive local guide. This Papa John’s has consistently messed up my pizza and their general manager who runs that store is extremely rude and argumentative. I ordered a Large Hawaiian and they messed up my order but promised me a quality guarantee pizza. I called in to redeem it and specified my order was to be a Hawaiian pizza and they sent me a Medium half pepperoni and cheese. I let them know that they sent the wrong pizza and the gentleman said there would be a credit for the large Hawaiian under my profile. I called again to get my correct pizza and the lady was kind and assured me she would make the pizza and have it delivered. I shortly thereafter got a call from the extremely rude general manager who told me that I personally ordered the wrong pizza and spent five minutes arguing with me about something their manager had promised me. She then proceeded to tell me that I am a flagged customer who often gets free pizza which first of all I only let them know when they mess up, which is often. I am a longstanding loyal customer to Papa John’s but quite frankly I don’t understand why I’m the problem when they consistently forget to make my pizzas well done or deliver the right orders. It’s not my fault they mess up my order. She tried to make me drive to pick up my SECOND messed up pizza. I will not be ordering with her again.
Atmosphere: 2
Food: 3
Service: 2
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