I haven't eaten at Papa John's in maybe two decades (Don't like it). However, I just picked up my first two orders at this Papa John's (4011 N Mulford Rd, Loves Park) as a NEW Doordash driver. The reddish blonde haired guy at the window (Friday 5:30pm) had quite a BAD ATTITUDE. He corrected me that this was my second time there that day- PERIOD (in the drive-thru) but did not inform me the first time that I should have went inside instead). I then started driving towards customer but went back because it Appeared that the sauces were missing. I walked in & asked him for the sauces to which he Frustratingly told me that they were inside the boxes. I told him that I'm new & I just asked for simple Respect. He started yelling & saying incoherent things as he walked away.
I was Never Rude but he was just Clearly Annoyed. I don't know what's going on in his life or if he just doesn't get paid enough but there is no need to be so short with people. It doesn't make your restaurant look good. PEOPLE SKILLS are KEY.
Atmosphere: 4
Food: 3
Service: 2
Dawn Kersy
Pizza had no cheese on it it had hair cooked into the very Lil cheese it did have it taste horrible skimpy toppi ngs just not hood at all!
Atmosphere: 3
Food: 1
Service: 3
Kris
Hank the Vile Snarky Rude Manager with Red Hair sure needs to be Fired! He is so Nasty to Customers talks down to them and makes them feel stupid. He also throws Money at you if you pay in Cash. I don't like his Nasty Attitude and needs to be Fired and Replaced
Atmosphere: 1
Food: 1
Service: 1
Tsukuyomi Anime Edits
Best atmosphere
Atmosphere: 4
Food: 4
Service: 4
Morgan Pefley
Every time I do pick up the manager is always very fast, friendly, and efficient. The pizza always tastes great and that's why we continue to come back every month for the first Tuesday of the month special :)
Cassie M
Has anyone placed an order and picked it up at the wrong restaurant? Well I did, that cost me harassment, KAT the store manager cussed me out and called my phone 3 times & I have the voicemail to prove it! The girl was irate! I called the next day and spoke to Hank, and he said this happens all the time, “ we don’t have the man power to hire others so we get more complaints about KAT not being good with customers! Hank stated. “ don’t order on Tuesday & Sunday when she’s there! He’s the general manager! He said, “ sorry we just have to put up with it, she’s terrible but there is no help
ALEX5K3 AJ
Absolutely awful customer service , I came In @11:30 on March 20th 2025 . Ordered a medium pizza & cheese sticks .
Atmosphere: 1
Food: 1
Service: 1
Francisco Ortega
The owner of Papa John has to be more careful of the people they have working that lady she was there treating the customers wrong if you don't like your job than don't work or change it March 16, 2025
Atmosphere: 1
Service: 1
Andrew Richardson
Hank is awesome I have known him since he was at the Perryville store a great guy and the best manager ever! The pizza is always great at this one, some of the other Papa John's in the Rockford and surrounding areas are nasty like little Caesars.
Canceled my order because door dash didn't have my address NEVER did I order from door dash. Girl was rude.
Mark Maples
Be aware of this pizza place they don’t delivery to the right house and they won’t give you your money refund after there mistake of delivery and the manager woman is a real pain in the A— to have them refund the money hade to report them to the better business bureau for refund
Service: 1
Recommended dishes: Breadsticks, The Works
doug brun
Order pizza and cookie pizza had bubbles and one piece missinghalf the cheeses cookie was over cooked I will be going to loves park
Food: 1
Frankie Romo
First time ordering from its fast and great staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 14 Inch Epic Pepperoni-Stuffed Crust Pepperoni Pizza
Horrible customer service @ 9:30PM 11/04/25
Atmosphere: 1
Food: 5
Service: 1
I haven't eaten at Papa John's in maybe two decades (Don't like it). However, I just picked up my first two orders at this Papa John's (4011 N Mulford Rd, Loves Park) as a NEW Doordash driver.
The reddish blonde haired guy at the window (Friday 5:30pm) had quite a BAD ATTITUDE.
He corrected me that this was my second time there that day- PERIOD (in the drive-thru) but did not inform me the first time that I should have went inside instead). I then started driving towards customer but went back because it Appeared that the sauces were missing. I walked in & asked him for the sauces to which he Frustratingly told me that they were inside the boxes. I told him that I'm new & I just asked for simple Respect. He started yelling & saying incoherent things as he walked away.
I was Never Rude but he was just Clearly Annoyed.
I don't know what's going on in his life or if he just doesn't get paid enough but there is no need to be so short with people. It doesn't make your restaurant look good. PEOPLE SKILLS are KEY.
Atmosphere: 4
Food: 3
Service: 2
Pizza had no cheese on it it had hair cooked into the very Lil cheese it did have it taste horrible skimpy toppi ngs just not hood at all!
Atmosphere: 3
Food: 1
Service: 3
Hank the Vile Snarky Rude Manager with Red Hair sure needs to be Fired! He is so Nasty to Customers talks down to them and makes them feel stupid. He also throws Money at you if you pay in Cash. I don't like his Nasty Attitude and needs to be Fired and Replaced
Atmosphere: 1
Food: 1
Service: 1
Best atmosphere
Atmosphere: 4
Food: 4
Service: 4
Every time I do pick up the manager is always very fast, friendly, and efficient. The pizza always tastes great and that's why we continue to come back every month for the first Tuesday of the month special :)
Has anyone placed an order and picked it up at the wrong restaurant? Well I did, that cost me harassment, KAT the store manager cussed me out and called my phone 3 times & I have the voicemail to prove it! The girl was irate! I called the next day and spoke to Hank, and he said this happens all the time, “ we don’t have the man power to hire others so we get more complaints about KAT not being good with customers! Hank stated. “ don’t order on Tuesday & Sunday when she’s there! He’s the general manager! He said, “ sorry we just have to put up with it, she’s terrible but there is no help
Absolutely awful customer service , I came
In @11:30 on March 20th 2025 . Ordered a medium pizza & cheese sticks .
Atmosphere: 1
Food: 1
Service: 1
The owner of Papa John has to be more careful of the people they have working that lady she was there treating the customers wrong if you don't like your job than don't work or change it March 16, 2025
Atmosphere: 1
Service: 1
Hank is awesome I have known him since he was at the Perryville store a great guy and the best manager ever! The pizza is always great at this one, some of the other Papa John's in the Rockford and surrounding areas are nasty like little Caesars.
Restaurantji Recommends
Absolute dump
Atmosphere: 1
Food: 1
Service: 1
Canceled my order because door dash didn't have my address NEVER did I order from door dash. Girl was rude.
Be aware of this pizza place they don’t delivery to the right house and they won’t give you your money refund after there mistake of delivery and the manager woman is a real pain in the A— to have them refund the money hade to report them to the better business bureau for refund
Service: 1
Recommended dishes: Breadsticks, The Works
Order pizza and cookie pizza had bubbles and one piece missinghalf the cheeses cookie was over cooked I will be going to loves park
Food: 1
First time ordering from its fast and great staff!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 14 Inch Epic Pepperoni-Stuffed Crust Pepperoni Pizza
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