My favorite location in Rockford and the staff is always friendly.
zeb
Used to drive extra miles for the service of this location! Not to mention as soon as you enter your gonna tear up your car with the poorly designed deep into the parking lot it’s always a hit or miss on how you’ll be treated and the product of the coffee.
Atmosphere: 2
Food: 3
Service: 2
Positivity Prevails
This is a Great Starbucks location.
Samantha Charlton
Closest starbucks location to me, come here often to study like many others and today it was horrible! Staff were yelling very loudly and would flirt/giggle/and sing at middle-aged men. Just very odd behavior and very distracting when trying to study.
Atmosphere: 2
Food: 4
Service: 1
Dave Maynard (Insurance.Contractors)
My daughter used her birthday gift card here, and when she accidentally dropped her drink, the staff immediately made her a new one without hesitation. That small act completely turned her day around — and the remake probably had caffeine, which helped too! It’s little gestures like that that go a long way. The only downside is the location; and the outdoor area as not as nice as other Starbucks locations.
Atmosphere: 4
Food: 3
Service: 5
Ava Reuter
bring back the apple crisp 💔
Kara Goreth
Coming on to give credit where it’s due. Received exceptional service from the woman who took my order to the woman who delivered my beverage at the window, I wish I had gotten their names. Exceptional. Actually made my morning.
Victor Morales
I have been coming to this Starbucks often, I usually use the restroom and then I place my order. Today I was told I could not use the restroom due to a change in policy where I have to purchase my item first!! then I can use the bathroom. I tried to explain the employees that I needed to use the restroom First!! But I would definitely purchase something because that's what I usually do, the guy did not care, He insisted that the policy changed and I needed to buy something first, So let me get this straight...I have to pee on myself first and order my items so I can have the right to use the restroom... unbelievable...I decided to take my business elsewhere to a place where I am appreciated as a person and not as a dollar sign. So I went to a different Starbucks and they didn't give me any issues about using the restroom and then I placed my orders for three different people that I had with me spending around $53 total... Even though it is going to the same company but I will not increase the sales of this particular store. And if this is going to be the policy of all Starbucks eventually I will fade away.
Service: 1
Maxon Mendel
not organized
Jessica Miller
I love the staff at this location! They know my usual order and they always pleasantly greet me. The staff work hard and fast to keep the lines moving comfortably. I highly recommend.
Kid-friendliness: My daughter loves to take her puppy with us and get him a pup cup. The staff always tell my daughter how cute her dog is and she loves it!
Server could be a bit more friendly when you ask a question.
Atmosphere: 5
Food: 5
Service: 3
Adan Cortez
They could improve their coffee drink's by a bit
Atmosphere: 4
Food: 4
Service: 4
Ash Caleb
35 minutes to get a coffee and it still be WRONG is absurd.. your team needs to be properly trained to prioritize AND complete tickets in the order in which they receieve them. Cherry picking friends, family and the last ticket printed whilst ignoring the STACK waiting to be completed results in wasted time, irritated customers and WRONG ORDERS. I watched MULTIPLE people who ordered after me in line, somehow walk out with their coffee orders before me and several others who ordered before me.
Atmosphere: 1
Food: 1
Service: 1
Jason Kush
A wonderful spot with even more wonderful staff. Manager and barista alike are friendly and attentive! Definitely a favorite spot!
Atmosphere: 5
Food: 5
Service: 5
Paul Taffic
This location is very friendly. Drive through was packed and seemed like only they only had a few workers total. Justin was very polite & made my drink for me ASAP so I didn't have to wait for just a latte, I appreciated that.
My favorite location in Rockford and the staff is always friendly.
Used to drive extra miles for the service of this location! Not to mention as soon as you enter your gonna tear up your car with the poorly designed deep into the parking lot it’s always a hit or miss on how you’ll be treated and the product of the coffee.
Atmosphere: 2
Food: 3
Service: 2
This is a Great Starbucks location.
Closest starbucks location to me, come here often to study like many others and today it was horrible! Staff were yelling very loudly and would flirt/giggle/and sing at middle-aged men. Just very odd behavior and very distracting when trying to study.
Atmosphere: 2
Food: 4
Service: 1
My daughter used her birthday gift card here, and when she accidentally dropped her drink, the staff immediately made her a new one without hesitation. That small act completely turned her day around — and the remake probably had caffeine, which helped too! It’s little gestures like that that go a long way. The only downside is the location; and the outdoor area as not as nice as other Starbucks locations.
Atmosphere: 4
Food: 3
Service: 5
bring back the apple crisp 💔
Coming on to give credit where it’s due. Received exceptional service from the woman who took my order to the woman who delivered my beverage at the window, I wish I had gotten their names. Exceptional. Actually made my morning.
I have been coming to this Starbucks often, I usually use the restroom and then I place my order. Today I was told I could not use the restroom due to a change in policy where I have to purchase my item first!! then I can use the bathroom. I tried to explain the employees that I needed to use the restroom First!! But I would definitely purchase something because that's what I usually do, the guy did not care, He insisted that the policy changed and I needed to buy something first, So let me get this straight...I have to pee on myself first and order my items so I can have the right to use the restroom... unbelievable...I decided to take my business elsewhere to a place where I am appreciated as a person and not as a dollar sign. So I went to a different Starbucks and they didn't give me any issues about using the restroom and then I placed my orders for three different people that I had with me spending around $53 total... Even though it is going to the same company but I will not increase the sales of this particular store. And if this is going to be the policy of all Starbucks eventually I will fade away.
Service: 1
not organized
I love the staff at this location! They know my usual order and they always pleasantly greet me. The staff work hard and fast to keep the lines moving comfortably. I highly recommend.
Kid-friendliness: My daughter loves to take her puppy with us and get him a pup cup. The staff always tell my daughter how cute her dog is and she loves it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mango Dragonfruit Refresher, Vanilla Crème, Madeleines, Birthday Cake Pop
Restaurantji Recommends
Server could be a bit more friendly when you ask a question.
Atmosphere: 5
Food: 5
Service: 3
They could improve their coffee drink's by a bit
Atmosphere: 4
Food: 4
Service: 4
35 minutes to get a coffee and it still be WRONG is absurd.. your team needs to be properly trained to prioritize AND complete tickets in the order in which they receieve them. Cherry picking friends, family and the last ticket printed whilst ignoring the STACK waiting to be completed results in wasted time, irritated customers and WRONG ORDERS. I watched MULTIPLE people who ordered after me in line, somehow walk out with their coffee orders before me and several others who ordered before me.
Atmosphere: 1
Food: 1
Service: 1
A wonderful spot with even more wonderful staff. Manager and barista alike are friendly and attentive! Definitely a favorite spot!
Atmosphere: 5
Food: 5
Service: 5
This location is very friendly. Drive through was packed and seemed like only they only had a few workers total. Justin was very polite & made my drink for me ASAP so I didn't have to wait for just a latte, I appreciated that.
Atmosphere: 5
Food: 5
Service: 5
Loading...