I didn't have any food but the service was great and my drink was wonderful! Bathroom was clean too !!
Atmosphere: 5
Service: 5
Recommended dishes: Place to Chill
Emily Yanez
Awful Experience. I ordered my usual — a grande iced shaken espresso — and what I received was an absolute joke. It was barely even a tall, not close to the usual amount I get. I understand it won’t be filled to the top because they put a grande in a venti cup, but $12 for a coffee including tip and fees (ordered through Door Dash) and it’s barely the size of a tall?!
I've ordered this exact drink countless times from other locations, and I know exactly how it’s supposed to look. To get this tiny, overpriced portion is not just disappointing, it’s borderline stealing.
Shame on you, Starbucks. I will NEVER be ordering from this store again. Do better.
*** Response to owner***
Hi, curious why DoorDash would be able to help as they didn’t prepare the coffee, they just delivered it. I did receive a refund from DoorDash, but the root cause of the problem stems from the staff’s carelessness - hence the review. Hopefully, you can take this to your team as a learning experience. Thanks.
Sue Collins
Great service and great people! Definitely my new spot!
Atmosphere: 5
Food: 5
Service: 5
Joshua Potts (HaphDamned)
Why take a person's name for the order if you're just gonna pile them all up and not notify you whenever your order is ready?
Raina Ruthe
Super enthusiastic happy workers. I love them, their coffee, and the atmosphere they create.
Atmosphere: 5
Food: 3
Service: 5
tabita albert
I was traveling today and desperately needed a coffee stop, so I decided to visit this Starbucks. What a mistake! The guy taking my order at the drive-thru was incredibly rude. I’m not usually picky and can go with whatever, but I simply asked for a tall coffee, flavored with hazelnut, and requested cream and sugar. The guy’s attitude was ridiculous—he made me feel so uncomfortable just for asking for sugar. He sounded so upset that i asked for sugar, telling me I was “supposed” to tell him how much sugar; i’ve never had this experience at any other Starbucks and i told him two would be ok. Who talks to a customer like that?!
When I got to the window, it just got worse. The cup he handed me was dripping wet with coffee, and some of it spilled on my blazer and my cup holder got dirty as well. On top of that, it wasn’t even what I ordered—no hazelnut, just a bitter black coffee with some sugar dumped in. I had been driving for hours and was exhausted, so I didn’t have the energy to deal with it. I just took, said thank you and left.
The coffee tasted like it had been sitting out for days. Not only was the coffee awful, but the service was absolutely terrible. This guy clearly didn’t want to be there and treated me like I was stupid for simply ordering a basic drink. I’m beyond frustrated with this experience, and I’ll definitely be avoiding this Starbucks in the future. If you value decent service and a halfway drinkable coffee, please go to some other Starbucks.
**I do not want to be contacted by Starbucks about this issue. I have seen you reply to other negative reviews, but if you really wanted to make things right, this type of experience wouldn’t keep happening after so many one and two star reviews already posted here.
Cathie Kentner
Always good coffee
Service: 5
Marcia Vickery
This was the rudest service I have received in a long time. It seemed to be a painful chore to take and fill my order.
Atmosphere: 1
Food: 2
Service: 1
Elaine Lipscomb
Unbelievable. I asked them not to fill to top for tea. The cup do full, spilled all over car. The cashier walked away from the window. He turned back to the window, I was still there. He turned back and did not acknowledge that I need help. I will not be back to that location.
Ordered an iced black coffee. Waited over 10 mins and people who ordered after me got their drinks before me.
Service: 1
Neal Otto
Drinks were good but the staff was a bit crabby this morning. We were the only car in the drive through and no one was in the store but it seemed like we were inconveniencing them.
Atmosphere: 2
Food: 5
Service: 2
Jacqueline Bautista- Biechler
Worst service
Food: 4
Service: 1
Jennifer Hockema
I was super surprised when I was told that they didn’t know how to make a blended iced tea- so I just took regular ice in my birthday treat tea. Can the Bell School & State street location teach the Perryville location how to make a blended iced tea? Bell School location does an amazing job!
Service: 3
Chelsea Cruz
Came to this location to ask about a specific cup they are dropping in 2 days and the response was “no idea” couldn’t even ask a different employee that would have an idea. Every other location knows exactly how many cups they are having.
I didn't have any food but the service was great and my drink was wonderful! Bathroom was clean too !!
Atmosphere: 5
Service: 5
Recommended dishes: Place to Chill
Awful Experience. I ordered my usual — a grande iced shaken espresso — and what I received was an absolute joke. It was barely even a tall, not close to the usual amount I get. I understand it won’t be filled to the top because they put a grande in a venti cup, but $12 for a coffee including tip and fees (ordered through Door Dash) and it’s barely the size of a tall?!
I've ordered this exact drink countless times from other locations, and I know exactly how it’s supposed to look. To get this tiny, overpriced portion is not just disappointing, it’s borderline stealing.
Shame on you, Starbucks. I will NEVER be ordering from this store again. Do better.
*** Response to owner***
Hi, curious why DoorDash would be able to help as they didn’t prepare the coffee, they just delivered it. I did receive a refund from DoorDash, but the root cause of the problem stems from the staff’s carelessness - hence the review. Hopefully, you can take this to your team as a learning experience. Thanks.
Great service and great people! Definitely my new spot!
Atmosphere: 5
Food: 5
Service: 5
Why take a person's name for the order if you're just gonna pile them all up and not notify you whenever your order is ready?
Super enthusiastic happy workers. I love them, their coffee, and the atmosphere they create.
Atmosphere: 5
Food: 3
Service: 5
I was traveling today and desperately needed a coffee stop, so I decided to visit this Starbucks. What a mistake! The guy taking my order at the drive-thru was incredibly rude. I’m not usually picky and can go with whatever, but I simply asked for a tall coffee, flavored with hazelnut, and requested cream and sugar. The guy’s attitude was ridiculous—he made me feel so uncomfortable just for asking for sugar. He sounded so upset that i asked for sugar, telling me I was “supposed” to tell him how much sugar; i’ve never had this experience at any other Starbucks and i told him two would be ok. Who talks to a customer like that?!
When I got to the window, it just got worse. The cup he handed me was dripping wet with coffee, and some of it spilled on my blazer and my cup holder got dirty as well. On top of that, it wasn’t even what I ordered—no hazelnut, just a bitter black coffee with some sugar dumped in. I had been driving for hours and was exhausted, so I didn’t have the energy to deal with it. I just took, said thank you and left.
The coffee tasted like it had been sitting out for days. Not only was the coffee awful, but the service was absolutely terrible. This guy clearly didn’t want to be there and treated me like I was stupid for simply ordering a basic drink. I’m beyond frustrated with this experience, and I’ll definitely be avoiding this Starbucks in the future. If you value decent service and a halfway drinkable coffee, please go to some other Starbucks.
**I do not want to be contacted by Starbucks about this issue. I have seen you reply to other negative reviews, but if you really wanted to make things right, this type of experience wouldn’t keep happening after so many one and two star reviews already posted here.
Always good coffee
Service: 5
This was the rudest service I have received in a long time. It seemed to be a painful chore to take and fill my order.
Atmosphere: 1
Food: 2
Service: 1
Unbelievable. I asked them not to fill to top for tea. The cup do full, spilled all over car. The cashier walked away from the window. He turned back to the window, I was still there. He turned back and did not acknowledge that I need help. I will not be back to that location.
Coffee was great. Staff was rude.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Ordered an iced black coffee. Waited over 10 mins and people who ordered after me got their drinks before me.
Service: 1
Drinks were good but the staff was a bit crabby this morning. We were the only car in the drive through and no one was in the store but it seemed like we were inconveniencing them.
Atmosphere: 2
Food: 5
Service: 2
Worst service
Food: 4
Service: 1
I was super surprised when I was told that they didn’t know how to make a blended iced tea- so I just took regular ice in my birthday treat tea. Can the Bell School & State street location teach the Perryville location how to make a blended iced tea? Bell School location does an amazing job!
Service: 3
Came to this location to ask about a specific cup they are dropping in 2 days and the response was “no idea” couldn’t even ask a different employee that would have an idea. Every other location knows exactly how many cups they are having.
Service: 1
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