Music was a bit loud, food was good, you must order on a kiosk.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries, Hamburger
Oscar Rodriguez
Good fast food, good price.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: French Fries, Onion Rings
Anthony Jonas
Great service, good food.
Atmosphere: 4
Food: 5
Service: 5
Joseph T Reuter
I used to go to Steak and Shake but since they installed a computer machine for drinks that do not taste correct. My strawberry milk shake did not have real strawberries but a funky tasting syrup which made me swear never again. Excuse me while I regurgitate!
Atmosphere: 2
Food: 1
Service: 2
Drake Hironimus
Absolutely terrible. U have to order ur own food. And a receipt dictates ur soda. This isn't russia. We are american citizens. I won't go back. Absolutely insane.
Atmosphere: 1
Food: 1
Service: 1
Back Wood
I ordered one single cheese burger and was told to pull up to a parking spot nearly 7-8 cars came after me and got their food before I did approximately 30 mins later I went inside and asked for a refund and they were clueless on when I ordered food. Really terrible service! And rude employees Her name was Alexis and has a red tattoo on her neck needs to be fired she had me wait over 30 mins for nothing!!!
Atmosphere: 1
Food: 1
Service: 1
Sweetlouu
Steak 'n Shake: Where the Shakes Are Great, But the Steaks... Not So Much
Steak 'n Shake, oh how you promised me a glorious meal of burgers, fries, and shakes that would make me feel like royalty. What I got instead was a confusing culinary experience that left me questioning my life choices.
Let’s talk about the steak. Or, more accurately, the “steak.” It’s less “succulent, mouth-watering goodness” and more “sad, overcooked piece of mystery meat that’s been left under the heat lamp for way too long.” I swear, I’ve seen more flavorful cardboard.
Now, the shakes? They’re the real MVP. Thick, creamy, and packed with flavor like they actually care about dessert. But don’t get too excited—your shakes will be gone in 5 minutes, and you’ll be left staring at that sad, sad steak like it’s your ex at a party.
Final Verdict: Steak 'n Shake, your shakes are a love story, but the steaks are an apology letter. 2/5 stars—because no amount of whipped cream can fix your meat situation.
Atmosphere: 2
Food: 2
Service: 3
Edward Hernandez
The streak burger was the best. Before I could ask for refills, my server was quick. I wish I lived closer to this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Bob Molski
Dang good steakburger! First timer, so accidently threw the QR code for beverages away. Young lady bussing tables was very understanding and took care of our beverage debacle. Would definitely visit again.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hamburger
Makin Diedrich
Ordered cheese fries and they said the cheese was on the fries but they gave the cheese on the side. They could also advertise that the fries are shoestring. I didn't like that.
Must order from keisk now Pick it up at counter. No waiters. Music loud and speakers sounded broken hurts your ears.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: French Fries, Double Cheeseburger for a Couple, Hamburger
Asha Rase
It was so yummy!
Dewey Screwem, and Howe
Not a fan of kiosk ordering since I have vision issues and I made a mistake ordering but they fixed it after the fact. Great food and great customer service. I do miss the old diner atmosphere.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: French Fries, Hamburger
Steve Akker
Have always loved the food , but miss the service . Ordering from kiosks is not Customer Service ! Nor convenient.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Frisco Melt, Double Cheeseburger for a Couple
Alesha R
We dont have sNs where im from. I was excited. The food was ok, definitely loss of quality since the last time I had steak n shake in Rockford (2yrs ago). Also made me scan a qr code to get my drink.. it was 2.65 and no refill.. condiments are no longer on the table... and it was disappointing. They put way too much ketchup and mayo on the burger. It was not specified that it was cinnamon applesauce in the kids meal, my kid doesn't like cinnamon. Overall... meh. Hopefully it's just this locaton and not them all.
Music was a bit loud, food was good, you must order on a kiosk.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: French Fries, Hamburger
Good fast food, good price.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: French Fries, Onion Rings
Great service, good food.
Atmosphere: 4
Food: 5
Service: 5
I used to go to Steak and Shake but since they installed a computer machine for drinks that do not taste correct. My strawberry milk shake did not have real strawberries but a funky tasting syrup which made me swear never again. Excuse me while I regurgitate!
Atmosphere: 2
Food: 1
Service: 2
Absolutely terrible. U have to order ur own food. And a receipt dictates ur soda. This isn't russia. We are american citizens. I won't go back. Absolutely insane.
Atmosphere: 1
Food: 1
Service: 1
I ordered one single cheese burger and was told to pull up to a parking spot nearly 7-8 cars came after me and got their food before I did approximately 30 mins later I went inside and asked for a refund and they were clueless on when I ordered food. Really terrible service! And rude employees Her name was Alexis and has a red tattoo on her neck needs to be fired she had me wait over 30 mins for nothing!!!
Atmosphere: 1
Food: 1
Service: 1
Steak 'n Shake: Where the Shakes Are Great, But the Steaks... Not So Much
Steak 'n Shake, oh how you promised me a glorious meal of burgers, fries, and shakes that would make me feel like royalty. What I got instead was a confusing culinary experience that left me questioning my life choices.
Let’s talk about the steak. Or, more accurately, the “steak.” It’s less “succulent, mouth-watering goodness” and more “sad, overcooked piece of mystery meat that’s been left under the heat lamp for way too long.” I swear, I’ve seen more flavorful cardboard.
Now, the shakes? They’re the real MVP. Thick, creamy, and packed with flavor like they actually care about dessert. But don’t get too excited—your shakes will be gone in 5 minutes, and you’ll be left staring at that sad, sad steak like it’s your ex at a party.
Final Verdict: Steak 'n Shake, your shakes are a love story, but the steaks are an apology letter. 2/5 stars—because no amount of whipped cream can fix your meat situation.
Atmosphere: 2
Food: 2
Service: 3
The streak burger was the best. Before I could ask for refills, my server was quick. I wish I lived closer to this location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Dang good steakburger! First timer, so accidently threw the QR code for beverages away. Young lady bussing tables was very understanding and took care of our beverage debacle. Would definitely visit again.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hamburger
Ordered cheese fries and they said the cheese was on the fries but they gave the cheese on the side. They could also advertise that the fries are shoestring. I didn't like that.
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Must order from keisk now
Pick it up at counter. No waiters. Music loud and speakers sounded broken hurts your ears.
Atmosphere: 2
Food: 3
Service: 3
Recommended dishes: French Fries, Double Cheeseburger for a Couple, Hamburger
It was so yummy!
Not a fan of kiosk ordering since I have vision issues and I made a mistake ordering but they fixed it after the fact. Great food and great customer service. I do miss the old diner atmosphere.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: French Fries, Hamburger
Have always loved the food , but miss the service . Ordering from kiosks is not Customer Service ! Nor convenient.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Frisco Melt, Double Cheeseburger for a Couple
We dont have sNs where im from. I was excited. The food was ok, definitely loss of quality since the last time I had steak n shake in Rockford (2yrs ago). Also made me scan a qr code to get my drink.. it was 2.65 and no refill.. condiments are no longer on the table... and it was disappointing. They put way too much ketchup and mayo on the burger. It was not specified that it was cinnamon applesauce in the kids meal, my kid doesn't like cinnamon. Overall... meh. Hopefully it's just this locaton and not them all.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: French Fries
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