This new automation they're doing is terrible. No instructions, everybody here is confused. No service. This place lost me. Goodbye. Never again.
Atmosphere: 2
Food: 4
Service: 1
Erica B
My butter burger was more butter than Burger it was so gross and it was cold and then on top of that I don't like the Tallow fries at all. Not to mention it was freezing in there they really are cutting costs let me tell you
Atmosphere: 1
Food: 1
Service: 3
Anita
So miss the old Steak and Shake. They no longer have table service and we won't go back because we hate using a kiosk. No longer has a diner atmosphere and the skinny fries are not good. Very disappointing.
Atmosphere: 3
Food: 4
Service: 3
Jørgen Hansen
Evening service was really good. I was a bit disappointed about the kiosk ordering. Food was good.
Atmosphere: 3
Food: 4
Service: 5
Andrew Driscoll
I like the fact you can order from a kiosk. Most people who work in fast food hate their jobs and lives. So its nice to not have to deal with unhappy workers. Food is good, burgers are far better than many fast food places. The shakes are the best! Overall a nice to place to go once I am while.
Atmosphere: 3
Food: 4
Service: 3
Mark Briggs
Love the grass feed
Atmosphere: 5
Food: 5
Service: 5
Kaylee Neville
The cotton candy milkshake was very yummy it was a nice sweet treat to hit that taste for cotton candy like at the fair
Atmosphere: 5
Food: 5
Service: 5
Nicholas Needham
First time trying Steak 'n Shake. Mike was a big help. Answered my questions and suggested the Frisco melt. It did not disappoint. Great food and staff!
Today 1-22-26 I ordered a combo sandwich with cheese fries and a sweet tea, which I order very often this is the worst experience I've ever had I ordered on the restaurants site. At first I was glad the food came really quick but the first thing I noticed is usually they have the bag folded and their tape that seals the bag to prevent anyone from going in it so when it only had a piece of scott tape across the top I felt something was off, but I opened the ba and the first thing I saw was my fries usually it's full and even so many there is extra at the bottom of the bag and they were cold so I thought the guy who delivered it must have eaten some and use the tape to close it so I wouldn't think anything was wrong then I pulled out the cheese which was hot and the sandwich was cold not only that it had onions on it which when I customized it I didn't ask for onions but I said ok no big deal when I went to take the onions off I was shocked to see a piece of dried crusty patty if I can call it that with holes in it so big I could see the toppings underneath, this was unacceptable so I called the restaurant and asked for the manager the gentleman who answered the phone said he was the manager - John. I started to explain about the issue with my order he said first you shouldn't order from the site because we have no control on who picks up the order and delivers it could be door dash or grub hub I then said my issue really isn't with the delivery of the food it is the quality of what your restaurant and if they didn't trust who was delivering their food why are they using their service. After I told him he said he didn't think there was anything wrong with the order he is the one who did the order, first of all if the manager sends that type of food out to customers what are the employees learning and sending out. I told him I wanted a new order he stated he couldn't do that he has no drivers , then I said then I want a credit he said he couldn't do that either so I said I want a refund he said he could do that but it would take up to 5 days to get it back, it didn't take 5 days to take it out of my account and especially in this electronic age. He did offer me a new order the next time I come into the restaurant but I told him I don't come to the restaurant I always order on line and have it delivered. I still wasn't happy with the outcome I went to the website and looked to contact corporate office but only saw a feedback section so I wrote what happen and tried to send it and couldn't because it only allows you to send 1200 words well I need more then that to explain my issue so take a look at this picture and you will see my issue.
Food: 1
Service: 1
Devyn
Love the burgers and never once had a problem with the food or the cooking. Service can be quiet fast sometimes. They do have a habit of putting a lot of ice in the large cups as well but I do believe their soda machines are set on a certain amount, either way the food is wonderful and the team do a great job over here at steak n shake, my father is the reason why I heard about this place and why i go here ever so ofen!
Atmosphere: 5
Food: 5
Service: 5
Grayson Fortenberry
Took awhile to get food but very good burger
Atmosphere: 4
Food: 5
Service: 4
Miguel Mendez
You have to try one of my favorites, Garlic burger and onion rings you will thank me later. Treat yourself to a strawberry shake if you're not allergic to strawberries. Mint chocolate chip is also another way to go. Enjoy!
Atmosphere: 4
Food: 4
Service: 4
Sheena
Super load couldn't even hear my husband talking to me.
Came in for a quick burger. It was awesome
Atmosphere: 3
Food: 5
Service: 5
Its depressing nowdays
Atmosphere: 1
Food: 1
Service: 1
This new automation they're doing is terrible. No instructions, everybody here is confused. No service. This place lost me. Goodbye. Never again.
Atmosphere: 2
Food: 4
Service: 1
My butter burger was more butter than Burger it was so gross and it was cold and then on top of that I don't like the Tallow fries at all. Not to mention it was freezing in there they really are cutting costs let me tell you
Atmosphere: 1
Food: 1
Service: 3
So miss the old Steak and Shake. They no longer have table service and we won't go back because we hate using a kiosk. No longer has a diner atmosphere and the skinny fries are not good. Very disappointing.
Atmosphere: 3
Food: 4
Service: 3
Evening service was really good. I was a bit disappointed about the kiosk ordering. Food was good.
Atmosphere: 3
Food: 4
Service: 5
I like the fact you can order from a kiosk. Most people who work in fast food hate their jobs and lives. So its nice to not have to deal with unhappy workers. Food is good, burgers are far better than many fast food places. The shakes are the best! Overall a nice to place to go once I am while.
Atmosphere: 3
Food: 4
Service: 3
Love the grass feed
Atmosphere: 5
Food: 5
Service: 5
The cotton candy milkshake was very yummy it was a nice sweet treat to hit that taste for cotton candy like at the fair
Atmosphere: 5
Food: 5
Service: 5
First time trying Steak 'n Shake. Mike was a big help. Answered my questions and suggested the Frisco melt. It did not disappoint. Great food and staff!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Today 1-22-26 I ordered a combo sandwich with cheese fries and a sweet tea, which I order very often this is the worst experience I've ever had I ordered on the restaurants site. At first I was glad the food came really quick but the first thing I noticed is usually they have the bag folded and their tape that seals the bag to prevent anyone from going in it so when it only had a piece of scott tape across the top I felt something was off, but I opened the ba and the first thing I saw was my fries usually it's full and even so many there is extra at the bottom of the bag and they were cold so I thought the guy who delivered it must have eaten some and use the tape to close it so I wouldn't think anything was wrong then I pulled out the cheese which was hot and the sandwich was cold not only that it had onions on it which when I customized it I didn't ask for onions but I said ok no big deal when I went to take the onions off I was shocked to see a piece of dried crusty patty if I can call it that with holes in it so big I could see the toppings underneath, this was unacceptable so I called the restaurant and asked for the manager the gentleman who answered the phone said he was the manager - John. I started to explain about the issue with my order he said first you shouldn't order from the site because we have no control on who picks up the order and delivers it could be door dash or grub hub I then said my issue really isn't with the delivery of the food it is the quality of what your restaurant and if they didn't trust who was delivering their food why are they using their service. After I told him he said he didn't think there was anything wrong with the order he is the one who did the order, first of all if the manager sends that type of food out to customers what are the employees learning and sending out. I told him I wanted a new order he stated he couldn't do that he has no drivers , then I said then I want a credit he said he couldn't do that either so I said I want a refund he said he could do that but it would take up to 5 days to get it back, it didn't take 5 days to take it out of my account and especially in this electronic age. He did offer me a new order the next time I come into the restaurant but I told him I don't come to the restaurant I always order on line and have it delivered. I still wasn't happy with the outcome I went to the website and looked to contact corporate office but only saw a feedback section so I wrote what happen and tried to send it and couldn't because it only allows you to send 1200 words well I need more then that to explain my issue so take a look at this picture and you will see my issue.
Food: 1
Service: 1
Love the burgers and never once had a problem with the food or the cooking. Service can be quiet fast sometimes. They do have a habit of putting a lot of ice in the large cups as well but I do believe their soda machines are set on a certain amount, either way the food is wonderful and the team do a great job over here at steak n shake, my father is the reason why I heard about this place and why i go here ever so ofen!
Atmosphere: 5
Food: 5
Service: 5
Took awhile to get food but very good burger
Atmosphere: 4
Food: 5
Service: 4
You have to try one of my favorites, Garlic burger and onion rings you will thank me later. Treat yourself to a strawberry shake if you're not allergic to strawberries. Mint chocolate chip is also another way to go. Enjoy!
Atmosphere: 4
Food: 4
Service: 4
Super load couldn't even hear my husband talking to me.
Atmosphere: 3
Food: 5
Service: 5
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