Terrible experience. Our sandwiches have very little meat on them & then when we went to pay we were told the coupon couldn't be used because its expired and his manager said he cant.. there's no manager there. The coupon says expires 11/30, so I should be able to use it till the end of the day. The food was poor and so was the experience. Money back would be nice, but since that won't happen- we will NOT be back. Dont waste your time or money here!
Atmosphere: 1
Food: 1
Service: 1
Mercedes Cherelle
Today was my first time visiting the subway on Springfield because I recently moved to the West end of Rockford. I am typically a Jimmy John type of person but because I like to patronize the businesses in the community I decided to go in after receiving a coupon in the mail 2 footlongs for $13.99 when I got into the store I left the owner know that I would be using the coupon she took my order I noticed that the produce was not fresh so I asked her did she have any other produce in the bag that she can make my sandwich with? It appeared to have mold on the spinach. Her reasoning for the mold was because that is how package veggies come. But that wasn't the reason why I gave them a one star. I gave them a one star because when it came time for my daughter to place her order. Who by the way is a minor when I stepped in to help my daughter pick the type of bread that she wanted. The owner informed me that she was talking to my child and not me and I had to let her know that she is a minor who does not patronize Subway that often and she was unaware of the type of bread that they had within the store so I was just helping her out. Only then did she soften her tone and decide to help but she was rude from the time that we went came in until the time that we left and again the food as far as the produce was not fresh at all
Atmosphere: 1
Food: 1
Service: 1
MandieJaneBrain
I asked for 3 sandwiches. Two of those images were going to be ordered by my children. They are young, but they are old enough to be learning how to communicate correctly within social situations that will become a norm in their life. Such as check out... And ordering a food. With one of my children when they asked for white bread , they told her white bread doesn't exist to subway. Because she didn't say French or Italian...Whatever they call it.. I didn't say anything.I didn't like it , and I corrected him pretty immediately , but at that point now i'm watching him.... My son , who is autistic , also started his order by requesting the white bread. Again , this person looked directly at my son and said they don't offer white bread. This is minutes after I have had this interaction between him and my daughter. I didn't like that. I definitely came across as jaded but I really don't care.... These are younger children , not kids but young teens that you are treating , like idiots for no reason... You know exactly what they meant when they said white bread.... I do not understand why people like this.Choose to work in service. The sandwiches were five out of ten...at best. They were saggy cause he didn't build them correctly.The whole experience was a mess but that's just this time. I'm going to end this by saying I have been to the subway before and have no problems but I have only been there...Twice. First time? Totally fine. Second time? YOU couldn't PAY ME to go BACK...
Atmosphere: 4
Food: 3
Service: 4
Michelle Glass
Someone used my account and placed an order at the store I called and they said they couldn’t help me that I could Google customer service tried doing that and there is no phone number so there’s no way I can get back my money that somebody scammed me on. I don’t even live in the state and I’m very disappointed with this store in particular, but in subway in general.
Service: 1
Melissa Power
I ordered online for BOGO promotion. They made both of my sandwiches wrong. They switched the toppings on the sandwhich and didn't toast the bread. I am 6 months pregnant and can't eat it untoasted. They refused to fix the sandwiches stating they won't correct online orders even though I ordered it correctly and they assembled it wrong. I can't eat the food they even messed up on because it's not toasted. They were rude and unwilling to fix their own mistake
Atmosphere: 1
Food: 1
Service: 1
Stacie Crawford
I just ordered a pick up, and the rotisserie ckwrap, was not a wrap, it was some hard flat bread with no chicken on it,, only had veggies, my daughter wanted the cheese rolls and those were the same too really hard flat bread... I tried calling to complain and the number is wrong smh....So I spoke with the owner and she lied to my face and said she was not the owner but the manager told my she was the owner.. She refused to replace my order or ever give me my money back,, I'm done being a loyal customer to selfish, disrespectful people... Shame on you. 😡😤
Food: 1
Service: 1
Antiya Porter
You can't use the free coupons at this location which sucks. I was informed by the employee that the owner doesn't honor some of the coupons that are often in the circulars
Erik Mahnsmith
worst subway i have ever been to!! if you can go to a different subway then do it ' The chicken wrap i got literally has six tiny pieces of chicken shreds on the wrap and it was all bread wrap no chicken! complete rip off!!!! cookies are hard! the pizza is usually great and is was horrible and soggy! They either need new management or new workers! thai place is horrendous!
Atmosphere: 1
Food: 1
Service: 1
Erica Henderson
Very rude lady works here. Didn't want to allow me to use my points. She wanted to argue about it, but an old woman stepped in to help me out
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Subway Club
Kevin Balluff
Service was fast, and the sandwich meat was fresh, as were the vegetables on the topping. Was made to my exact specs, very pleased
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnabon Footlong Churro, Subway Club
Worst sub I have ever eaten hardly any meat or veggies it was just like eating bread. I tried calling them but there phone is disconnected or something I will never go to this place again
Atmosphere: 1
Food: 1
Service: 1
Kakarot Goku
The workers here are awesome
Atmosphere: 5
Food: 5
Service: 5
Tanya Frazier
Won’t go back! Presented a coupon that I received in the mail and was told, “Our location does not accept the free sandwich coupons.” It was a buy a footlong and drink and get a free footlong. I understand that to a degree but it was more the way she said it! No customer service skills! ☹️
Atmosphere: 1
Food: 1
Service: 1
Greg Block
Hit or miss lately because of newly hired staff...this location has never been busy when I've gone (usually just me) so it's hard for me to understand why an employee can't get a sandwich correct when reading from a monitor. Prior to new staff I was always happy going here.
Terrible experience. Our sandwiches have very little meat on them & then when we went to pay we were told the coupon couldn't be used because its expired and his manager said he cant.. there's no manager there. The coupon says expires 11/30, so I should be able to use it till the end of the day. The food was poor and so was the experience. Money back would be nice, but since that won't happen- we will NOT be back. Dont waste your time or money here!
Atmosphere: 1
Food: 1
Service: 1
Today was my first time visiting the subway on Springfield because I recently moved to the West end of Rockford. I am typically a Jimmy John type of person but because I like to patronize the businesses in the community I decided to go in after receiving a coupon in the mail 2 footlongs for $13.99 when I got into the store I left the owner know that I would be using the coupon she took my order I noticed that the produce was not fresh so I asked her did she have any other produce in the bag that she can make my sandwich with? It appeared to have mold on the spinach. Her reasoning for the mold was because that is how package veggies come. But that wasn't the reason why I gave them a one star. I gave them a one star because when it came time for my daughter to place her order. Who by the way is a minor when I stepped in to help my daughter pick the type of bread that she wanted. The owner informed me that she was talking to my child and not me and I had to let her know that she is a minor who does not patronize Subway that often and she was unaware of the type of bread that they had within the store so I was just helping her out. Only then did she soften her tone and decide to help but she was rude from the time that we went came in until the time that we left and again the food as far as the produce was not fresh at all
Atmosphere: 1
Food: 1
Service: 1
I asked for 3 sandwiches. Two of those images were going to be ordered by my children. They are young, but they are old enough to be learning how to communicate correctly within social situations that will become a norm in their life. Such as check out... And ordering a food. With one of my children when they asked for white bread , they told her white bread doesn't exist to subway. Because she didn't say French or Italian...Whatever they call it.. I didn't say anything.I didn't like it , and I corrected him pretty immediately , but at that point now i'm watching him.... My son , who is autistic , also started his order by requesting the white bread. Again , this person looked directly at my son and said they don't offer white bread. This is minutes after I have had this interaction between him and my daughter. I didn't like that. I definitely came across as jaded but I really don't care.... These are younger children , not kids but young teens that you are treating , like idiots for no reason... You know exactly what they meant when they said white bread.... I do not understand why people like this.Choose to work in service. The sandwiches were five out of ten...at best. They were saggy cause he didn't build them correctly.The whole experience was a mess but that's just this time. I'm going to end this by saying I have been to the subway before and have no problems but I have only been there...Twice.
First time? Totally fine. Second time? YOU couldn't PAY ME to go BACK...
Atmosphere: 4
Food: 3
Service: 4
Someone used my account and placed an order at the store I called and they said they couldn’t help me that I could Google customer service tried doing that and there is no phone number so there’s no way I can get back my money that somebody scammed me on. I don’t even live in the state and I’m very disappointed with this store in particular, but in subway in general.
Service: 1
I ordered online for BOGO promotion. They made both of my sandwiches wrong. They switched the toppings on the sandwhich and didn't toast the bread. I am 6 months pregnant and can't eat it untoasted. They refused to fix the sandwiches stating they won't correct online orders even though I ordered it correctly and they assembled it wrong. I can't eat the food they even messed up on because it's not toasted. They were rude and unwilling to fix their own mistake
Atmosphere: 1
Food: 1
Service: 1
I just ordered a pick up, and the rotisserie ckwrap, was not a wrap, it was some hard flat bread with no chicken on it,, only had veggies, my daughter wanted the cheese rolls and those were the same too really hard flat bread... I tried calling to complain and the number is wrong smh....So I spoke with the owner and she lied to my face and said she was not the owner but the manager told my she was the owner.. She refused to replace my order or ever give me my money back,, I'm done being a loyal customer to selfish, disrespectful people... Shame on you. 😡😤
Food: 1
Service: 1
You can't use the free coupons at this location which sucks. I was informed by the employee that the owner doesn't honor some of the coupons that are often in the circulars
worst subway i have ever been to!! if you can go to a different subway then do it ' The chicken wrap
i got literally has six tiny pieces of chicken shreds on the wrap and it was all bread wrap no chicken! complete rip off!!!! cookies are hard! the pizza is usually great and is was horrible and soggy! They either need new management or new workers! thai place is horrendous!
Atmosphere: 1
Food: 1
Service: 1
Very rude lady works here. Didn't want to allow me to use my points. She wanted to argue about it, but an old woman stepped in to help me out
Atmosphere: 1
Food: 3
Service: 2
Recommended dishes: Subway Club
Service was fast, and the sandwich meat was fresh, as were the vegetables on the topping. Was made to my exact specs, very pleased
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnabon Footlong Churro, Subway Club
Restaurantji Recommends
Worst sub I have ever eaten hardly any meat or veggies it was just like eating bread. I tried calling them but there phone is disconnected or something I will never go to this place again
Atmosphere: 1
Food: 1
Service: 1
The workers here are awesome
Atmosphere: 5
Food: 5
Service: 5
Won’t go back! Presented a coupon that I received in the mail and was told, “Our location does not accept the free sandwich coupons.” It was a buy a footlong and drink and get a free footlong. I understand that to a degree but it was more the way she said it! No customer service skills! ☹️
Atmosphere: 1
Food: 1
Service: 1
Hit or miss lately because of newly hired staff...this location has never been busy when I've gone (usually just me) so it's hard for me to understand why an employee can't get a sandwich correct when reading from a monitor. Prior to new staff I was always happy going here.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Garlic Roast Beef, Oatmeal Raisin
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