Wish this place was better as I live right by here. Every single time there is such a long wait to order. There won’t even be a customer in sight. Maybe one person inside. And if someone is in front of you at the drive thru, forget about it. Im not sure what is going on to cause such long waits, but it’s surely not volume of customers. This is a long standing issue. Also you cannot drive off after ordering. If they take 20+ minutes, you are stuck in their subway hell until they get the person in front of you their order
Mollie Maxedon
My boyfriend and I go here quite often and the staff is always beyond friendly and always have smiles on their faces. The food is always fresh and tastes delicious!
Atmosphere: 4
Food: 5
Service: 5
Shauna Carter
The best Subway I have had in a while. Great customer service, and this location has a drive thru!
Food: 5
Service: 5
Francis Monzon
My sandwich was delicious and I loved the customer service best subway in Rockford thank you to Alexander Anderson for making sure I had a great experience i appreciated Happy Holidays !!
Atmosphere: 5
Food: 5
Service: 5
David Sydow
I ordered a Veggie Delite salad online on10/28/25. I picked it up, went home and ate it. When I was done, I noticed there were no tomatoes or cucumbers in it. Both were listed on the receipt in the list of ingredients.I tried calling them for about a half an hour and no one answered. I drove back to the store and told the lady working there what 2 ingredients (at least) were missing and she told me she didn't see tomatoes on the ingredients list. They were on the list. She told me she couldn't make me a new one because I already ate the original one. I told her I was hungry and ate it and then realized there were no tomatoes or cucumbers in it. Who brings a salad home and then picks through it with their fork to make sure everything is there? Nobody. There are better Subways in Rockford. Frequent THEM, not this place.
Atmosphere: 1
Food: 1
Service: 1
Quin Daughtry
same sandwhich for 10 years!!!!! and now its different... Cmon man!
Kimberly Benjamin
Love subway most specially when I have coupons. Food always fresh and your way.
Atmosphere: 5
Food: 5
Service: 5
san
no star, not as good as it used to, new owner?
Fernanda Sierra
Bad attitude
Service: 1
Lisa Harvey
I ordered a turkey ham and cheese 6 inch sub what I got was a ham and cheese only very little lettuce and even less green peppers for what I paid it's no wonder there was no one in the place I will be going to Jimmy John's from now on at least ypu get more than 2 losey slices of ham for real and paper thin neveeagain!
Polo Subway is fabulous, food, atmosphere, and employees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Chicken Club Sub with Mayo and Black Olives, Double Cheese Dipper
Adan Cortez
It's nice if they better their service more polite give customers a better face like they're happy to sell food to the customers that's how they get a check apparently they forgot
Atmosphere: 2
Food: 2
Service: 2
Keewee 0708
Place ain't even open
Rachel Robin
Perfect spot to stop to get a fresh sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken & Bacon Ranch
SpotLight
Take down the drive thru if it's not gonna be utilized correctly. Paid for my food and sat at the window for 25 minutes, yelled into the window, no awnser, I had to go in and when the saw me started making the sandwich while I fetched my chips and drink. Not only that but the sandwiches weren't even cut, weren't toasted, 1 didn't even have cheese.
Wish this place was better as I live right by here. Every single time there is such a long wait to order. There won’t even be a customer in sight. Maybe one person inside. And if someone is in front of you at the drive thru, forget about it. Im not sure what is going on to cause such long waits, but it’s surely not volume of customers. This is a long standing issue. Also you cannot drive off after ordering. If they take 20+ minutes, you are stuck in their subway hell until they get the person in front of you their order
My boyfriend and I go here quite often and the staff is always beyond friendly and always have smiles on their faces. The food is always fresh and tastes delicious!
Atmosphere: 4
Food: 5
Service: 5
The best Subway I have had in a while. Great customer service, and this location has a drive thru!
Food: 5
Service: 5
My sandwich was delicious and I loved the customer service best subway in Rockford thank you to Alexander Anderson for making sure I had a great experience i appreciated Happy Holidays !!
Atmosphere: 5
Food: 5
Service: 5
I ordered a Veggie Delite salad online on10/28/25. I picked it up, went home and ate it. When I was done, I noticed there were no tomatoes or cucumbers in it. Both were listed on the receipt in the list of ingredients.I tried calling them for about a half an hour and no one answered. I drove back to the store and told the lady working there what 2 ingredients (at least) were missing and she told me she didn't see tomatoes on the ingredients list. They were on the list. She told me she couldn't make me a new one because I already ate the original one. I told her I was hungry and ate it and then realized there were no tomatoes or cucumbers in it. Who brings a salad home and then picks through it with their fork to make sure everything is there? Nobody. There are better Subways in Rockford. Frequent THEM, not this place.
Atmosphere: 1
Food: 1
Service: 1
same sandwhich for 10 years!!!!! and now its different... Cmon man!
Love subway most specially when I have coupons. Food always fresh and your way.
Atmosphere: 5
Food: 5
Service: 5
no star, not as good as it used to, new owner?
Bad attitude
Service: 1
I ordered a turkey ham and cheese 6 inch sub what I got was a ham and cheese only very little lettuce and even less green peppers for what I paid it's no wonder there was no one in the place I will be going to Jimmy John's from now on at least ypu get more than 2 losey slices of ham for real and paper thin neveeagain!
Restaurantji Recommends
Polo Subway is fabulous, food, atmosphere, and employees.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies, Chicken Club Sub with Mayo and Black Olives, Double Cheese Dipper
It's nice if they better their service more polite give customers a better face like they're happy to sell food to the customers that's how they get a check apparently they forgot
Atmosphere: 2
Food: 2
Service: 2
Place ain't even open
Perfect spot to stop to get a fresh sandwich.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken & Bacon Ranch
Take down the drive thru if it's not gonna be utilized correctly. Paid for my food and sat at the window for 25 minutes, yelled into the window, no awnser, I had to go in and when the saw me started making the sandwich while I fetched my chips and drink. Not only that but the sandwiches weren't even cut, weren't toasted, 1 didn't even have cheese.
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